{"id":25299,"date":"2024-04-09T17:15:51","date_gmt":"2024-04-09T10:15:51","guid":{"rendered":"https:\/\/lacviet.vn\/?p=25299"},"modified":"2024-09-19T10:09:53","modified_gmt":"2024-09-19T03:09:53","slug":"quan-tri-khach-hang","status":"publish","type":"post","link":"https:\/\/lacviet.vn\/en\/quan-tri-khach-hang\/","title":{"rendered":"10 management strategy customer experience doubled sales"},"content":{"rendered":"<p><a href=\"https:\/\/lacviet.vn\/en\/lv-dx-crm\/\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-31236 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/05\/banner-gif-LV-CRM.gif\" alt=\"\" width=\"970\" height=\"250\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/05\/banner-gif-LV-CRM.gif 970w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/05\/banner-gif-LV-CRM-768x198.gif 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/05\/banner-gif-LV-CRM-18x5.gif 18w\" sizes=\"(max-width: 970px) 100vw, 970px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Customer management is a management strategy the link between a company, the customer, require, collect, manage, analyze information related to the customer, to understand, interact with them in an effective way. The main goal of the method of administration, consumer experience this is to facilitate our customers have a positive experience, creating long-term value for the business. Let&#039;s <strong><a href=\"\/en\/\">Lac Viet<\/a><\/strong> find out the strategy <\/span><b>customer management<\/b><span style=\"font-weight: 400;\"> most popular right under article later!<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>1. Build personal relationships<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Nurturing personal relationships with clients help to understand the client&#039;s personality, their hobbies, what do they pleased.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To create personal connections, it is necessary first is take the time to learn about your customers, not merely collect basic information about them but also involves digging deep to understand the wants, needs, their goal in every transaction.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Instead of sending advertising messages general, you can create marketing messages that are personalized based on purchase history, preferences of each customer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You must spend enough time to listen to feedback each request, comments of customers in a professional manner. It is related to the provision of services, customer support, solve problems quickly, at the same time creating an environment where customers feel respected.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27336 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-1.jpg\" alt=\"qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-1.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-1-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-1-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<blockquote><p><strong>&gt;&gt;&gt; Read the article on the same theme:<\/strong><\/p><\/blockquote>\n<ul>\n<li><a href=\"https:\/\/lacviet.vn\/en\/quan-ly-data-khach-hang\/\">Managing customer data<\/a> efficiency<\/li>\n<li><a href=\"https:\/\/lacviet.vn\/en\/quan-ly-khach-hang-bang-excel\/\">Customer management with Google Sheet<\/a> simple<\/li>\n<li><a href=\"https:\/\/lacviet.vn\/en\/quan-tri-quan-he-khach-hang-crm\/\">Benefits of relationship management customer<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: justify;\"><b>2. Customer relationship management by focusing on customer value<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Approach focused on customer value, not only to attract, retain customers, but also to provide them with the actual value, important. It requires companies to be aware of the needs, desires, goals of the customer, then create the product or service meets those needs.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the most effective methods to focus on customer value is personalization the products or services of you to solve the specific concerns of them.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Instead of developing a generic solution, the company should find out, understand the specific requirements of each customer, providing customized solutions based on their information, not only increase the satisfaction of customers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Creating educational content, using the instructions about the product or service or provide the resources, additional tools for free to customers, help to increase the value of products, services create long-term relationships with customers.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27337 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-2.jpg\" alt=\"qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-2.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-2-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-2-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>3. Optimize the shopping experience of customers\u00a0<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Optimize the customer experience requires attention to every aspect of the purchase process, including the first perception of customers about the product or your services, as well as step complete end of the transaction.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The company shall ensure that information related to the products or their services are popular in a clear, easy to understand.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The buying process to create conditions for customers search, purchase easy and efficient.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Website, your business must be optimized to improve the user experience, with easy to use interface, the payment process simple, page loading speed is fast.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide flexibility on the shipping options, the payment also have a positive impact on the shopping experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advise and support customers in the buying process is also very important to improve the shopping experience overall, including the support live chat, by phone or email to resolve any concerns of customers.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27338 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-3.jpg\" alt=\"qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-3.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-3-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-3-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>4. Management customer loyalty<\/b><\/h2>\n<p style=\"text-align: justify;\"><b>Customer management<\/b><span style=\"font-weight: 400;\"> loyalty is created promotional programs. These initiatives can include bonus points, special promotion for the next purchase of your or rewards, unique gifts for clients long-term. Help encourage customers to return, interact with business more often<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Customer care devotion is also important in order to maintain the loyalty of customers. By creating forums, group chat or community event, company may promote the sharing of information and experiences between customers, lead to positive interaction, interesting between consumers.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27339 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-4.jpg\" alt=\"qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-4.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-4-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-4-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>5. Use technology CRM is the customer management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Using the CRM system, the organization can collect, store, analyze data about their customers from many different sources, increased satisfaction of customers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/lacviet.vn\/en\/phan-mem-quan-ly-khach-hang-crm\/\">Ph\u1ea7n m\u1ec1m CRM<\/a> l\u01b0u tr\u1eef th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, bao g\u1ed3m th\u00f4ng tin c\u00e1 nh\u00e2n, l\u1ecbch s\u1eed mua h\u00e0ng, t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc \u0111\u00e2y v\u1edbi doanh nghi\u1ec7p, c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3. Th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 truy c\u1eadp d\u1ec5 d\u00e0ng, nhanh ch\u00f3ng, cho ph\u00e9p nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Technology CRM features, analysis, reporting, this technology helps enterprises better understand the behavior and needs of customers, businesses can recognize trends, behavior patterns of customers, from which optimized marketing strategy, sales<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27340 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-5.jpg\" alt=\"qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-5.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-5-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-5-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>6. Developed multi-channel is the way the administrator customer experience<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Developed many customer channel, including traditional media, online, mobile. The goal is to create conditions for customers who have shopping experience smooth and simple, regardless of whether they choose which channel.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The media, including: tv, papers, radio stations, as well as the means of communication online such as websites, email marketing, social networking, mobile application. Choosing the proper channels will create favorable conditions for the transmission of information to the customer effectively, promote interaction.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For example, A company may use your e-commerce website to promote your products, take orders from customers. They can also use email marketing or text messages to convey information about your orders, new products<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-35735 aligncenter\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/09\/quan-tri-khach-hang-6.jpg\" alt=\"qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/09\/quan-tri-khach-hang-6.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/09\/quan-tri-khach-hang-6-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/09\/quan-tri-khach-hang-6-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><b>7. Admin experience by enhancing customer support\u00a0<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Active customer support in the process <\/span><b>customer management<\/b><span style=\"font-weight: 400;\"> is the provision of advice through many contact options variety, flexibility, including: using the phone, email, chat, online media, social media or votes in support through computer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The company must ensure that support staff are fully trained, familiar with the product or service to solve all customer inquiries quickly and accurately.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In addition, the provision of resources, knowledge platform automatically also very important to improve operations customer support.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27342 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-7.jpg\" alt=\"qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-7.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-7-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-7-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>8. Customer management thanks to the monitoring and evaluation of performance<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Monitor the marketing activity, sales is very important to evaluate the overall effectiveness of strategic customer management.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Web analytics to monitor the traffic of the website, the conversion rate of the website that\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Email analytics to monitor the conversion rate of the website who open, click-through letter in email campaigns.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Collect feedback from customers is also very important to evaluate the performance, help the business to know about hobbies, feelings of the customers related to products, service, shopping experience.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">By recognizing metrics such as conversion rate, retention, customer order value average, businesses can evaluate the effectiveness of strategies, change them if needed to achieve your business goals.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27343 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-8.jpg\" alt=\"qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-8.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-8-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-8-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>9. Building customer community is the admin experience<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Create community, customers start by creating the point of contact, communication will promote interaction between customers and businesses. For example, create with the online forum, chat room or private social network exclusively for your guests.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the most effective ways to expand customer community is to create a forum where customers can share knowledge, experience, their point of view. Help promote a strong community vibrant that the client can support, join together.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The organization of the events, general activities also quite necessary for the development of the community when <\/span><b>customer management<\/b><span style=\"font-weight: 400;\">. These activities may be related to training, live chat, or contests, awards for customer community.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27344 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-9.jpg\" alt=\"qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-9.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-9-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-9-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><b>10. Customer management thanks to continuous improvement and development<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Held regular meetings to review performance, identify problems, suggest improvements. Collect and analyze customer feedback is also essential for process improvement, continuous development:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capture the feelings, the opinion of the customers about the product, service, shopping experience, thereby leading to improved quality of service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discover the trends, customer behavior, which can then be used to change marketing strategy, sales to achieve the common goal.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Finally, businesses need to ensure that employees have the ability and knowledge necessary to guide professional.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27345 size-full\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-10.jpg\" alt=\"qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"500\" srcset=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-10.jpg 800w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-10-768x480.jpg 768w, https:\/\/lacviet.vn\/wp-content\/uploads\/2024\/03\/quan-tri-khach-hang-10-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hope the above information will be helpful for all business in the process <\/span><b>customer management<\/b><span style=\"font-weight: 400;\">. Managing effective customer very expensive, requires the business to have dedicated resources for training staff or system development management firm, to increase revenue, reduce costs, increase satisfaction, loyalty of customers. You can use software, LV-DX CRM of Vietnam, we to <\/span><i><span style=\"font-weight: 400;\">management, customer experience<\/span><\/i><span style=\"font-weight: 400;\"> efficient. Contact us today for advice!<\/span><\/p>\n<p><strong>CONTACT INFORMATION\u00a0<\/strong><\/p>\n<ul>\n<li><span class=\"text\">THE COMPANY SHARES INFORMATION, LAC VIET<\/span><\/li>\n<li><span class=\"emoji-sizer emoji-outer\">\ud83c\udfe2<\/span><span class=\"text\">\u00a0Headquarters: 23 Nguyen Thi huynh, Ward 8, Phu Nhuan District, ho chi minh CITY.CITY<\/span><\/li>\n<li><span class=\"text\">\u260e\ufe0f Hotline:\u00a0<\/span><a class=\"text-is-phone-number\" data-z-element-type=\"phone-number\">0901 555 063<\/a><span class=\"text\">\u00a0| (+84.28) 3842 3333<\/span><\/li>\n<li><span class=\"emoji-sizer emoji-outer\">\ud83d\udce7<\/span><span class=\"text\">\u00a0Email:\u00a0<\/span><a class=\"text-is-email\" href=\"mailto:info@lacviet.com.vn\" target=\"_blank\" rel=\"noopener\" data-z-element-type=\"email\">info@lacviet.com.vn<\/a><\/li>\n<li><span class=\"emoji-sizer emoji-outer\">\ud83c\udf10<\/span><span class=\"text\">\u00a0Website:\u00a0<\/span><a class=\"text-is-link\" target=\"_blank\" rel=\"noopener noreferrer\" data-z-element-type=\"link\">https:\/\/lacviet.vn\/<\/a><\/li>\n<\/ul>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd m\u1ed1i li\u00ean k\u1ebft gi\u1eefa m\u1ed9t c\u00f4ng ty, kh\u00e1ch h\u00e0ng, \u0111\u00f2i h\u1ecfi ph\u1ea3i thu th\u1eadp, qu\u1ea3n l\u00fd, ph\u00e2n t\u00edch th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u, t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":35736,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30,63],"tags":[],"class_list":["post-25299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-tri-nhan-su","category-marketing-khach-hang"],"_links":{"self":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/25299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/comments?post=25299"}],"version-history":[{"count":13,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/25299\/revisions"}],"predecessor-version":[{"id":36392,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/25299\/revisions\/36392"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media\/35736"}],"wp:attachment":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media?parent=25299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/categories?post=25299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/tags?post=25299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}