{"id":47255,"date":"2025-07-21T11:55:58","date_gmt":"2025-07-21T04:55:58","guid":{"rendered":"https:\/\/lacviet.vn\/?p=47255"},"modified":"2025-07-31T16:18:13","modified_gmt":"2025-07-31T09:18:13","slug":"xay-dung-kpi","status":"publish","type":"post","link":"https:\/\/lacviet.vn\/en\/xay-dung-kpi\/","title":{"rendered":"5 Steps to building KPI standards help BUSINESSES increase 200% performance"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The optimal operation is no longer the game of feeling or experience \u2013 which is a process that should be measuring, monitoring, continuous improvement. In the center of this journey is Key Performance Indicators (KPIS) \u2013 administration tool key to help enterprises assess the operational efficiency, detecting points of congestion, promote improvement.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">However, <\/span><b>building KPI<\/b><span style=\"font-weight: 400;\"> not merely putting a few numbers and measurements. Businesses are deploying solutions to digitize processes, the system set KPI accuracy associated with the step operation is a survival mission to ensure the entire operating system of development is effective. In this article, we will help you:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand the nature of the building KPI in the context of management of<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Master the process of building KPI lessons<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid common mistakes that businesses fail when applied KPI<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get the template KPI fact for each department<\/span><\/li>\n<\/ul>\n<h2>1. Building KPI what is? The common misunderstandings should be avoided<\/h2>\n<h3>Definition of KPI and KPI development<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">KPI (Key Performance Indicator) is the index key help measure the effectiveness accomplish specific goals. However, not everyone understands right, do it right when \u201cbuilding KPI\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Building KPI is the process of specifying, designing, measuring, operating performance indicators a systematic way, associated with strategic objectives, operational processes of the business. In the environment of culture, this becomes important because:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each KPI can be measured automatically by the software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process digitization indispensable indicators to control input \u2013 output \u2013 efficiency<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For example:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">KPI craft: \u201cthe Number of orders processed per day\u201d \u2013 need staff input \u2192 to false<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">KPI in the number system: the Number of single handle\/day is automatically updated from the software workflow<\/span><\/li>\n<\/ul>\n<h3>The wrong common when enterprises\u201c, started to build KPI\u201d<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A lot of businesses start building KPI with the mentality of \u201cbuild yes\u201d, \u201cmounted on to test employees,\u201d or \u201ccopy template on the network\u201d. This is the most frequent mistakes:<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Wrong KPI&#039;s targets imposed<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Many leaders use KPIS as a tool to monitor or punish, instead of improvement tools. This makes employees lose motivation, KPI become \u201cfear\u201d, not \u201clodestar\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Integral KPI from the actual process<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">KPI effective only if you are attached to the specific steps in the process of operation. If not, digitized, integrated, KPI will be neglected because there is no updated data.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Use KPI according to the sense<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Select KPI according to intuition, or just choose one, easy-to-measure, not measured correct performance is important. For example, Measuring the number of email sent instead of measuring the response rate or quality problem solving.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Case failure typical<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A logistics company in ho chi minh CITY.HCM ever build a KPI delivery \u201c90% true romance\u201d but there is no system which recorded the actual time each delivery. Results: KPI is measuring wrong, no one is appreciating \u2013 the business idea of \u201ceverything nice\u201d until customers leave because of slow delivery.<\/span><\/p>\n<h2>2. The step by step build KPI basically tied to the number of chemical processes<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Building KPI is not merely \u201cthink of a few indicators\u201d to monitor employees. For businesses that are digitized operate, KPI should reflect the way the business works \u2013 more important, must be integrated into the process of a logical, feasible, there are real data stock.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here are 5 steps to deploy this version to build the system KPI effective, in accordance with the business model number:<\/span><\/p>\n<h3>Step 1: Define the strategic objectives as the foundation for KPI<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Pre-built KPIS, businesses need to look back at the overall picture: Enterprises want to achieve anything in 6 months \u2013 1 years to come?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI only has value if it is set to measure achieving strategic goals, such as:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Revenue growth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced quality of service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase operational efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce operational costs<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Businesses should use the admin framework target as OKR or BSC (Balanced Scorecard) to decay, the goal of the specific axis:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Financial<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internal processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capacity development<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hint: Each strategic goal should be mounted with 2-3 KPI key, avoid too much cause thinning.<\/span><\/p>\n<h3>Step 2: analyze the actual process \u2013 define measuring point performance<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After the goal, enterprises need to look in a mirror process enforcement to find out what score can measure.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The implementation steps include:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Draw the process flowchart current: Use the chart as BPMN or Swimlane to describe the process according to the work flow.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mounting the execution time for each step: From there easily see the processing time score, congestion, ease of measurement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify the points may collect data: the starting Point \u2013 intermediate \u2013 end process is the ideal place to measure the KPI.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For example, the process to approve the proposed purchase:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send inquiry \u2192 2. Test \u2192 3. Approval \u2192 4. Purchase<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u2192 Can set KPI:<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Duration browser each level (hours\/day)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate request denied<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The rate of late-term approval<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The analysis process thoroughly will help avoid build KPI \u201con the sun\u201d \u2013 there is no real data to measure.<\/span><\/p>\n<h3>Step 3: choose the KPI according to the principles of SMART<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This step is a decision to choose which metrics will be measured, rather than \u201cwant to measure something is well\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Apply the principle of SMART:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S \u2013 Specific (Specific): KPI should be clear, not vague<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M \u2013 Measurable (measurable): There are data to collect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A \u2013 Achievable (feasible): Located in the carrying capacity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R \u2013 Relevant (Related): Must be tied to objectives or processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T \u2013 Time-bound (time limit): There are specific timelines<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Compare:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not SMART: \u201cImprove customer service\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMART: \u201cIncrease the rate of customer satisfaction up to \u2265 90% in the fourth quarter\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not SMART: \u201cReduce costs\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMART: \u201cReduce the cost of processing orders, 15% in the next 6 months\u201d<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The filter standardized KPI according to the SMART will help easy to operate, easy to assess, especially to internal communications.<\/span><\/p>\n<h3>Step 4: mechanism design, collect, inspect and KPI data<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the points of the \u201cdeath\u201d of the KPI is... there is no data to measure, or measure wrong because depend enter the hand. Therefore, you need to ensure:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">KPI must be fitted with automatic data generated from the system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are processes to inspect, clean, verify data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is the person responsible for updates or collated data (KPI owner)<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">While mechanism design, KPI data, businesses need to determine:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Source data (from any software? table anyway?)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Frequency measurement (real-time, by day, week by week...)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to display (table, chart, dashboard)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warning when the KPI threshold<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Note:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the KPI has no data source available, automatically, the ability to \u201cforget\u201d KPI is very high.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Best to link KPIS to the operating system available (CRM, ERP, HRM...)<\/span><\/li>\n<\/ul>\n<h3>Step 5: Attach the KPI with each role, feedback mechanism \u2013 improvement<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A KPI good not only to \u201creview\u201d but also to \u201cimprovement\u201d. So:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each KPI must be the owner responsibility (KPI owner)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">KPI should be clear hierarchy: level strategy \u2192 departments \u2192 personal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can schedule meetings periodically to revise and re-evaluate KPI (week\/month\/quarter)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set feedback mechanism \u2013 adjustable KPI if conditions change<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Suggestions:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mounting KPI system, salary and reward\/recognition transparency, but not rigid<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Considered KPI&#039;s learning tools, continuous improvement \u2013 not to pressure employees<\/span><\/li>\n<\/ul>\n<h2>3. The template KPI according to departmental popular for business<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Building KPI doesn&#039;t just stop at frame theory. Business need specific goods KPIS for each department to ensure strategic objectives are allocated reasonable, we can measure the effect. Below is the sample KPI practices, is synthesized from the business model has deployed digitization process.<\/span><\/p>\n<h3>KPI for sales department<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The trading room is the main output of the business, where directly reflects on the growth performance and revenue.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sales (Revenue): Total sales during the period. This is a KPI core, reflect the performance of the team.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of new clients: shows the ability to expand the market.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conversion rate (Lead to Customer Rate): From the number of potential customers to actual customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The average value per order (AOV): Help define the sales strategy accordingly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cycle average sales (Sales Cycle): average Time to latch an order \u2013 as short as effective.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: Business should be divided KPI by region, sales channel, and individuals to track, compare performance. Sample KPI for sales office:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Revenue real hit<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Total revenue from sales activities<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VND<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Monthly<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Rate pegs menu (Win Rate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">% chance of sales success<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Monthly<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The number of new customers<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Prospects turn into customers who have a contract<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Customers<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Monthly<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Average revenue per employee<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measuring sales performance personal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VND\/person<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Response time first<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Speed customer feedback after receiving lead<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Hours<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Week<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>KPI for Marketing department<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Marketing is launchers for sales. Measure the right help business control costs, optimize conversions.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The cost of attracting customers (CAC): the Total marketing costs divided by the number of new customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The conversion rate from the campaign (Conversion Rate): effective Measurement from each specific campaign.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Interact on a social network (Engagement Rate): indicates the attractiveness of the content, level of interest.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The page&#039;s bounce rate (Bounce Rate): Reflects the quality content and user experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your campaigns &#039; ROI (Return on Marketing Investment): Measuring financial performance.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: Should track each channel (Facebook, Google Ads, SEO...), according to the specific objectives (brand awareness, lead generation...). Sample KPI for marketing department:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The number of potential clients (Leads)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Growth pipeline sales<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Lead<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">CPA (Cost per conversion)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cost effective advertising campaign<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VND<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Conversion rate website<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measuring quality content, UX on website<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Week<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Open rate email<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The effectiveness of email marketing campaigns<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Campaign<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Index of ROI for each channel<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reviews investment performance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>KPI for hr<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">KPI hr help ensure effective recruitment, retention, human resources, maintaining the work environment positive.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The rate of quitting (Turnover Rate): unusually High as warning signals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Time recruitment medium: Measured speed feedback, effective recruitment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The rate of completion of training: shows the active development of internal capacity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Index of employee satisfaction (eNPS): Measure level of satisfaction, loyalty.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The response rate KPI of employees: Measuring the quality of personnel according to the objectives.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: Should build KPI different for new employees, key personnel, management team. Template KPI for hr<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Recruitment time average<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The effectiveness of the recruitment process<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of the holiday<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Stable level personnel<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Index of employee satisfaction (eNPS)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Level mount internal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Points<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Half a year<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of completion of training<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Effective deployment training program<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The proportion of personnel costs \/ revenue<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reviews effective use of resources<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>KPIS for Finance and accounting<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This is the room to ensure transparency, safety, financial management, cash flow for the business.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The expense ratio on sales: effectively Manage spending.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spin public debt: Speed, debt collection, payment provider.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Errors in the collated data: Reflects the effect of internal control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Report due: Measure the level of compliance with the reporting process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State budget (Budget Adherence): the Level of spending than planned.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: KPI finance should be linked tightly with KPI the other room to assess the overall effect. Sample KPI for finance and accounting:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of recovery of the debt by the deadline<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The ability to control cash flow<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cycle, average collection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Speed cash flow into<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The proportion of fixed cost \/ total cost<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Structure operational costs<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The number of days of inventory average<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The operational efficiency of inventory<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Date<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">False numbers in financial statements<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The accuracy of accounting<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>KPI for operations \/ Production<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Operating room is the center of the value chain internally, the need to measure according to the time factor, quality, performance.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance, use machinery (OEE): Overall equipment efficiency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate error: Reflects the quality, affect the cost.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Time average delivery (Lead Time): the Ability to meet orders.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilization rate of raw materials, reasonable: a Measure of the loss, cost optimization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The rate of complete the order due date: assess the stability of the production process.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: Need to update the KPI according to each tranche improved to reflect the change after each optimization process. Sample KPI for operating room production:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of complete orders timely<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Adhere to production schedule, delivery<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">OEE (performance overall device)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measuring performance machinery<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of defective products<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quality products<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The cost of production unit<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cost effective<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VND<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of recycling \/ waste<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Materials management, environmental<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>KPI for customer care<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Customer service determines the level of loyalty, the ability to retain customers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The KPI downloads:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Response time average: Measuring the level of agility of the support department.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The proportion of complaints resolved in the first time: Increases experience, reduce support costs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Point customer satisfaction (CSAT): Directly from the feedback of our customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The proportion of customers back (Retention Rate): shows the long-term value of the customer.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NPS (Net Promoter Score): ready to introduce the business to others.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tip applied: combined KPI quantitative (data), qualitative (feedback, survey) in order to have the full picture. Dashboard KPI template for customer care department:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>KPI<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measurable goals<\/b><\/td>\n<td style=\"text-align: center;\"><b>Unit<\/b><\/td>\n<td style=\"text-align: center;\"><b>Measuring cycle<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Response time (first Response Time)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measuring high-speed response, initial for customer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Minutes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Week<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of solved at the first time (First Call Resolution)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Effectively handle problems in the first exposure<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The level of customer satisfaction (CSAT)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measuring the satisfaction of customers after each interaction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Score (1-5)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Index of efforts of the customer (CES)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Easy level when customers receive support<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Score (1-7)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Net Promoter Score (NPS)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Degree of willingness to recommend the brand from the customer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Point (-100 to +100)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of complaints repeat<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measure effectively solve radical problems<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The average time to handle the request<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measure the total processing time of a request to completion<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Minutes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Number of support requests processed per employee<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Work productivity average of employees CCU<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Requirements<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The rate of customer retention<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Efficient service in maintaining customers<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Quarter<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Index of SLA (Service Level Agreement)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The rate requests are dealt with in the committed time<\/span><\/td>\n<td><span style=\"font-weight: 400;\">%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Month<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><b>Note when applying the template KPI according to departments<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalization according to business: should Not copy the original template \u2013 every business has its own peculiarities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connect KPI personal \u2013 departments \u2013 company: forming a logical chain, ensuring the actions of each individual are served on a common goal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use software support: Manage KPI best when there is background digitization process helps to track, update alerts, automatic.<\/span><\/li>\n<\/ul>\n<h2>4. The elements required in a KPI effective<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A business can build many KPI, but not the KPI would also bring effective. Here are 3 vital element to ensure KPI promote the correct value in the digital space.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>The close link between KPIS, system processes, the number of<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Can&#039;t build KPI effective if the operation has not been digitized or fragmented. KPI need:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attached to each particular step in the workflow<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatically updated according to the actual data (auto-tracking)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compatible with the software are used<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For example: System LV-DX allows for the installation KPI within each state, handle profile, easy to measure:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Duration browser step by step<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage completed on deadline<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The frequency of delay according to the curator<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Transparency, easy-to-follow<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">KPI&#039;s should be presented visually in the form:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dashboard synthetic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Periodic reports (weekly, monthly)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warning threshold<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Benefits: Help leadership decisions quickly, the staff clearly see her now, need to improve anything.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>The feasibility, measurement is<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Don&#039;t put out KPI \u201cimpracticable\u201d. A KPI good must:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have clear data updated in real time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have the ability to achieve in current capability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are feedback mechanisms if not reached (for example: review meeting KPI weekly)<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">According to research by Deloitte (2023): \u201c70% of the KPI failure not because of the wrong targets, but because businesses do not have the tools or data to accurate measurement.\u201d<\/span><\/p>\n<h2>5. Why should I use LV-DX Dynamic Workflow when building KPI<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In the construction of the KPI associated with the process of <\/span><b>LV-DX Dynamic Workflow <\/b><span style=\"font-weight: 400;\">is a special tool fit thanks to the ability to:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the checkpoint KPI in each state work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatically collects performance data from employee, department<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Display dashboard KPI in real time, help managers easy decision<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warning KPI exceeded or not reached, through email \u2013 system \u2013 mobile<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Advantages of LV-DX Dynamic Workflow:<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizable KPI according to each process peculiarities (purchasing, recruiting, sales, production...)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Drag &amp; drop interface without code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrated reporting KPI system, BI helps business-depth analysis, multi-dimensional<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Business is developing or intends to build KPI associated with the process number should be considerations <\/span><b>LV-DX Dynamic Workflow<\/b><span style=\"font-weight: 400;\"> as part of a transformation strategy of comprehensive.<\/span><\/p>\n<h2>6. Mistakes businesses often encounter when building KPI<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In the process companion implement KPI for many businesses, we recorded a number of common error led to the KPI is counterproductive:<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Design KPI according to the sense, not measurable<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Many businesses choose KPI no data measurements, or indicators too abstract that employees don&#039;t know what to do to improve.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Not integrated KPI in the process of<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Set KPI but measured... Excel. This makes the data non-transparent, updates slowly, can&#039;t use to decision immediately.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Too many KPI \u2013 diluted target<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">An employee is given 10 KPI per month, they almost certainly won&#039;t reach top 3. Please choose the correct 2-4 KPI really affect performance.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>KPI does not come stuff done<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Delivery KPI for parts that do not provide software, no manual, no training \u2013 leads to a KPI just lies on paper.<\/span><\/p>\n<h2>7. FAQ \u2013 answer faq about building KPI<\/h2>\n<p style=\"text-align: justify;\"><b>Question 1. Other KPI anything to OKR?<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">OKR is a goal frame, including objectives, main results (key result). KPI is a measurement indicator \u2013 KPI can be the \u201ckey result\u201d in OKR.<\/span><\/i><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Question 2. Should we use KPI for new employees?<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Yes, but should be used KPI-oriented instead of KPI pressure. Priority indicator easy to reach, help them build the habit.<\/span><\/i><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Question 3. How often should update KPI?<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Minimum 1 quarter\/times. Businesses should review KPI cyclical strategy, or when changing operating procedures.<\/span><\/i><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Question 4. KPI there should be tied directly to the reward\/punishment?<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Should. However it should be fair, transparent, that route. Avoid \u201changing KPI to wage,\u201d which does not confer the right tool for employee performance.<\/span><\/i><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">No KPI \u2013 business like you&#039;re driving in fog: don&#039;t know go slow or fast, effective, or stagnation. The <\/span><b>building KPI<\/b><span style=\"font-weight: 400;\"> basically, fastened with the system process number <\/span><b>LV-DX Dynamic Workflow<\/b><span style=\"font-weight: 400;\">not only help you measure performance, but also the tools of early warning, only the improvements, measure the maturity of the organization. Action today:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review the strategic objectives<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Re-evaluate the process is operating<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Re-design the system KPI on platform number \u2192 That&#039;s the way to not only survive \u2013 but also accelerated in the digital era.<\/span><\/li>\n<\/ul>\n<p><strong>CONTACT INFORMATION:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Lac Viet Computing Corporation<\/li>\n<li aria-level=\"1\">Hotline: 0901 555 063 | (+84.28) 3842 3333<\/li>\n<li aria-level=\"1\">Email: info@lacviet.vn \u2013 Website:\u00a0<a href=\"https:\/\/lacviet.vn\/en\/\">https:\/\/lacviet.vn<\/a><\/li>\n<li aria-level=\"1\">Headquarters: 23 Nguyen Thi Huynh, P. 8, Q. Phu Nhuan, Ho Chi Minh city<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Vi\u1ec7c t\u1ed1i \u01b0u v\u1eadn h\u00e0nh kh\u00f4ng c\u00f2n l\u00e0 cu\u1ed9c ch\u01a1i c\u1ee7a c\u1ea3m t\u00ednh hay kinh nghi\u1ec7m \u2013 m\u00e0 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh c\u1ea7n \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng, gi\u00e1m s\u00e1t, c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. \u1ede trung t\u00e2m c\u1ee7a h\u00e0nh tr\u00ecnh n\u00e0y ch\u00ednh l\u00e0 KPI (Key Performance Indicators) \u2013 c\u00f4ng c\u1ee5 qu\u1ea3n tr\u1ecb then ch\u1ed1t gi\u00fap doanh nghi\u1ec7p [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":47540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-47255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quy-trinh-so"],"_links":{"self":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/47255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/comments?post=47255"}],"version-history":[{"count":1,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/47255\/revisions"}],"predecessor-version":[{"id":47256,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/47255\/revisions\/47256"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media\/47540"}],"wp:attachment":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media?parent=47255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/categories?post=47255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/tags?post=47255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}