{"id":47257,"date":"2025-07-21T14:14:50","date_gmt":"2025-07-21T07:14:50","guid":{"rendered":"https:\/\/lacviet.vn\/?p=47257"},"modified":"2025-07-31T16:18:35","modified_gmt":"2025-07-31T09:18:35","slug":"okr-va-kpi","status":"publish","type":"post","link":"https:\/\/lacviet.vn\/en\/okr-va-kpi\/","title":{"rendered":"OKR and KPI what is? 5 Steps for effective implementation in 90 days"},"content":{"rendered":"

The construction of a system of performance management, transparent, clear, capable of automatically measuring is the key element to success. In the center of the system that are two important tools: OKR (Objectives and Key Results), KPI (Key Performance Indicators).<\/span><\/p>\n

No little business, the start of the process operation, falls into a state of \u201cdigitization in the dream, admin on paper\u201d, i.e. applying the software workflow automation, but don't have a clear criteria to measure the efficiency of deployment. This is at OKR, KPI exert an important role in shaping goals, track progress, evaluate performance.<\/span><\/p>\n

This article will help you \u2013 as leader or curator deployment process numbers \u2013 understand the nature <\/span>OKR and KPI<\/b>distinguish properly, the app fits in operate of chemical, avoid the common mistakes that plan stalled or failed.<\/span><\/p>\n

1. OKR and KPI what is?<\/h2>\n

OKR is what? \u2013 Admin target-oriented strategy<\/h3>\n

OKR (Objectives and Key Results) is a system setting, goal tracking performance are common at tech corporations like Google, Intel, Spotify. OKR include:<\/span><\/p>\n

    \n
  • Objective (goal): clearly state what you want to achieve \u2013 short inspiring.<\/span><\/li>\n
  • Key Results (result, key): Measurement accomplishing goals through the quantitative indicators clear.<\/span><\/li>\n<\/ul>\n

    For example OKR in ongoing business process numbers:<\/b><\/p>\n

      \n
    • Objective: to shorten the processing time internal requirements through workflow.<\/span><\/li>\n
    • Key Results:<\/span>\n
        \n
      • 95% internal requirements are handled automatically by the system in 3 months.<\/span><\/li>\n
      • Average duration of treatment decreased from 3 days down to 1 day.<\/span><\/li>\n
      • The response rate of the internal system reaches 100%.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        Highlights of OKR:<\/b><\/p>\n

          \n
        • - Oriented, innovation, often far exceeding KPI usual.<\/span><\/li>\n
        • Motivational held: because the goal is usually set higher current capabilities, requires a break.<\/span><\/li>\n
        • Links in a chain: from company level \u2192 parts \u2192 individual guaranteed strategy is \u201cpopular culture\u201d the whole business.<\/span><\/li>\n<\/ul>\n

          KPI what is? \u2013 The measured performance in operation management<\/h3>\n

          Key Performance Indicators (KPIS) is a system of performance indicators key help measure the level of complete objective job \u2013 often have the nature quantitative, direct measurement, periodic review.<\/span><\/p>\n

          Characteristics of KPI:<\/b><\/p>\n

            \n
          • Specific goals can measure.<\/span><\/li>\n
          • Commonly used to monitor performance daily\/weekly\/monthly.<\/span><\/li>\n
          • Good application in the process of digitization of the work have regulations as clear as: order processing and approval costs, delivery time,...<\/span><\/li>\n<\/ul>\n

            For example KPI in business digitization operation process:<\/b><\/p>\n

              \n
            • The rate of orders processed timely \u2265 98%<\/span><\/li>\n
            • Duration approve the cost of internal \u2264 24h<\/span><\/li>\n
            • The rate of approval automatically via workflow \u2265 80%<\/span><\/li>\n
            • Index SLA handle ticket customer, \u2265 95%<\/span><\/li>\n<\/ul>\n

              OKR and KPI's different how?<\/h3>\n\n\n\n\n\n\n\n\n
              Criteria<\/b><\/td>\nOKR<\/b><\/td>\nKPI<\/b><\/td>\n<\/tr>\n
              Target<\/span><\/td>\nAspiring to inspire<\/span><\/td>\nSpecific, realistic<\/span><\/td>\n<\/tr>\n
              Structure<\/span><\/td>\nGoals + results key<\/span><\/td>\nPerformance metrics separately<\/span><\/td>\n<\/tr>\n
              Duration<\/span><\/td>\nShort-term (quarterly)<\/span><\/td>\nLong-term or continuous<\/span><\/td>\n<\/tr>\n
              Measurement<\/span><\/td>\nResults achieved the goal<\/span><\/td>\nPerformance in each activity<\/span><\/td>\n<\/tr>\n
              Application<\/span><\/td>\nStrategic direction, creative<\/span><\/td>\nOperational management, performance reviews<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              2. Business number bill should choose OKR or KPI?<\/h2>\n

              Choosing the OKR or KPI is not the question \u201cselect a remove a\u201d, which is to identify the right tool for each phase, a specific target in the process of digestion. Here is the specific situation to help you get to know should be preferred type any.<\/span><\/p>\n

              Situations should use the OKR in the operation of<\/h3>\n

              When businesses need strategic direction, innovation, or change organizational behavior, OKR will be more suitable KPI because:<\/span><\/p>\n

                \n
              • Lets set a goal exceeds the current limit, boost creativity.<\/span><\/li>\n
              • Help the team understand the \u201cwhy\u201d instead of just \u201cwhat to do\u201d.<\/span><\/li>\n
              • Encourage transparency, measure progress, public, easy-to-follow.<\/span><\/li>\n<\/ul>\n

                Example situation: A company is switching from processing paper records to an approval process fully electronic. At this time, leaders need the OKR to:<\/span><\/p>\n

                  \n
                • Objective: system application approved electronically on the company.<\/span><\/li>\n
                • Key Results:<\/span>\n
                    \n
                  • 100% parts and accounting personnel use the process of goods in 3 months.<\/span><\/li>\n
                  • Shorten the approval time spent from 3 days down to 1 day.<\/span><\/li>\n
                  • The percentage of employees who comply with the process of digitizing reach 95%.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                    Situations should use the KPI in the operation of<\/h3>\n

                    KPI very useful in the stabilization phase, optimized operation, when you have set up is automatic processes, like to monitor performance on a daily or according to the specific cycle.<\/span><\/p>\n

                    Example situation:<\/span><\/p>\n

                      \n
                    • Process management order processing automatic:<\/span>\n
                        \n
                      • KPI: the processing Time on average, every single \u2264 1 hour.<\/span><\/li>\n<\/ul>\n<\/li>\n
                      • Processing system requires internal:<\/span>\n
                          \n
                        • KPI: 98% of the requests get a response within 24h.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                          KPI created \u201cclock speed\u201d, to help you find the high performance instant of the links in the system of culture.<\/span><\/p>\n

                          Can combine OKR and KPI not?<\/h3>\n

                          Yes. And even should. The business of culture of success often do not choose which side that combining OKR and KPI as a double strategy \u2013 operating:<\/span><\/p>\n

                            \n
                          • OKR strategic direction, create boost innovation.<\/span><\/li>\n
                          • KPI monitoring performance, ensuring the execution results.<\/span><\/li>\n<\/ul>\n

                            Case study fact: A distribution company established:<\/span><\/p>\n

                              \n
                            • OKR for parts warehouse:<\/span>\n
                                \n
                              • Objective: to shorten 30% of the time order processing.<\/span><\/li>\n
                              • KR: Apply processes, pick \u2013 pack \u2013 ship automatically, reducing the number of steps action.<\/span><\/li>\n<\/ul>\n<\/li>\n
                              • KPI parallel:<\/span>\n
                                  \n
                                • The rate of on-time delivery \u2265 97%.<\/span><\/li>\n
                                • The rate of single top handle error \u2264 2%.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                  The index OKR and KPI popular in the operation of<\/h3>\n\n\n\n\n\n\n\n
                                  Parts<\/b><\/td>\nOKR template<\/b><\/td>\nKPI typical<\/b><\/td>\n<\/tr>\n
                                  Hr<\/span><\/td>\n100% increase in the rate of onboarding automatically in 3 months<\/span><\/td>\nTime to complete onboarding \u2264 3 days<\/span><\/td>\n<\/tr>\n
                                  Accounting<\/span><\/td>\nApplication approval details online for the entire record<\/span><\/td>\n95% of the cost of approved through workflow<\/span><\/td>\n<\/tr>\n
                                  CCU<\/span><\/td>\nRaising rates on customers satisfaction from 85% \u2192 95%<\/span><\/td>\nThe rate of processing ticket within 24h \u2265 98%<\/span><\/td>\n<\/tr>\n
                                  Business<\/span><\/td>\nDouble the number of contracts signed electronically each quarter<\/span><\/td>\nDuration contracted average \u2264 2 days<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                                  The tool supports measurement OKR and KPI<\/h3>\n
                                    \n
                                  • Google Sheets + Dashboard: for small business or testing phase.<\/span><\/li>\n
                                  • Asana, ClickUp, Notion: Good for the team project to deploy OKR.<\/span><\/li>\n
                                  • Power BI, Tableau: Visualize the KPI depth.<\/span><\/li>\n
                                  • Software process management integrated KPI\/OKR: comprehensive solutions for business are construction workflow digitization.<\/span><\/li>\n<\/ul>\n

                                    3. Step by step deployment OKR and KPI's in the process of digitizing<\/h2>\n

                                    The digitization process is only really effective when it is led by a system of clear objectives (OKR), indicators of specific reviews (KPI). However, many businesses still perplexed in integrating them into daily operations. Here are step by step instructions to help you implement OKR and KPI articulated with the process number \u2013 guarantee can practice be easy to replicate.<\/span><\/p>\n

                                    Step 1: Determine the target number conversion according to the strategic level<\/h3>\n

                                    Before writing any OKR or KPI's any need to clarify:<\/span><\/p>\n

                                      \n
                                    • Businesses are transforming what?<\/span><\/li>\n
                                    • The desired result is what?<\/span><\/li>\n
                                    • What is success \u2013 what is defeat?<\/span><\/li>\n<\/ul>\n

                                      Hint defined goals:<\/span><\/p>\n

                                        \n
                                      • Increase processor speed, internal requirements.<\/span><\/li>\n
                                      • Shorten the time for approval of vouchers.<\/span><\/li>\n
                                      • Automate repetitive tasks.<\/span><\/li>\n
                                      • Increase the transparency, control work flow.<\/span><\/li>\n<\/ul>\n

                                        When there was a target level strategy, you switch to set OKR to navigate the organization.<\/span><\/p>\n

                                        Step 2: set system OKR according to company level \u2013 parts \u2013 personal<\/h3>\n

                                        OKR should be built in the direction of from the top down (top-down), adjustable from the bottom up (bottom-up) to ensure both strategy just created the commitment of the team.<\/span><\/p>\n

                                        Write Objective (goal) \u2013 concise, results-oriented, inspirational<\/b><\/p>\n

                                          \n
                                        • Does not contain data (data is located in Key Results).<\/span><\/li>\n
                                        • To answer the question: \u201cWe want to change anything?\u201d<\/span><\/li>\n<\/ul>\n

                                          For example: \u201cMove the entire approval process from paper to electronic in the third quarter\u201d<\/span><\/p>\n

                                          Write Key Results (result key) \u2013 measurable, quantitative clear<\/b><\/p>\n

                                            \n
                                          • Should be from 2-5 KR for each Objective.<\/span><\/li>\n
                                          • Each KR should start with an action verb: increase, decrease, deployment, achieve,...<\/span><\/li>\n<\/ul>\n

                                            For example KR for targets on:<\/b><\/p>\n

                                              \n
                                            • 100% parts and accounting personnel make approvals on the system.<\/span><\/li>\n
                                            • Rate profile approved within 2 days to reach \u2265 95%.<\/span><\/li>\n
                                            • Reduce processing time 1 records from 4 days to 1 day.<\/span><\/li>\n<\/ul>\n

                                              Assign OKR according to each level<\/b><\/p>\n\n\n\n\n\n\n
                                              Level<\/b><\/td>\nContent<\/b><\/td>\nFor example<\/b><\/td>\n<\/tr>\n
                                              Company level<\/span><\/td>\nOKR strategy of digitizing the entire business<\/span><\/td>\nDigitize the entire approval process, internal<\/span><\/td>\n<\/tr>\n
                                              Level departments<\/span><\/td>\nOKR executed by function<\/span><\/td>\nPersonnel deployment, onboarding automatically<\/span><\/td>\n<\/tr>\n
                                              Personal<\/span><\/td>\nOKR support directly target departments<\/span><\/td>\nPer HR charge of 20 turns onboarding auto\/month<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                                              Step 3: Determine KPI's according to each process stage<\/h3>\n

                                              Other with OKR (the direction to the final result), KPI helps you monitor performance, execution in step by step process. Establishing KPI should be in the direction of \u201cbottom-up\u201d, i.e. based on existing procedures, to determine the point to measure.<\/span><\/p>\n

                                              Hint how to define KPI:<\/b><\/p>\n