{"id":52996,"date":"2026-08-14T15:57:00","date_gmt":"2026-08-14T08:57:00","guid":{"rendered":"https:\/\/lacviet.vn\/?p=52996"},"modified":"2026-08-14T17:21:33","modified_gmt":"2026-08-14T10:21:33","slug":"mau-kpi-cho-nhan-vien-ky-thuat","status":"publish","type":"post","link":"https:\/\/lacviet.vn\/en\/mau-kpi-cho-nhan-vien-ky-thuat\/","title":{"rendered":"M\u1eabu KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt Excel + C\u00e1ch x\u00e2y d\u1ef1ng, t\u00ednh KPI chi ti\u1ebft"},"content":{"rendered":"<p style=\"text-align: justify;\">Vi\u1ec7c x\u00e2y d\u1ef1ng <strong>m\u1eabu KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/strong> l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch kh\u00e1ch quan, minh b\u1ea1ch v\u00e0 g\u1eafn k\u1ebft ch\u1eb7t ch\u1ebd v\u1edbi m\u1ee5c ti\u00eau kinh doanh. Thay v\u00ec ch\u1ec9 theo d\u00f5i s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh, KPI gi\u00fap \u0111o l\u01b0\u1eddng to\u00e0n di\u1ec7n c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng s\u1eeda ch\u1eefa, th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1, t\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch, m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 quy tr\u00ecnh hay hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c.<\/p>\n<p style=\"text-align: justify;\">Tuy nhi\u00ean, kh\u00f4ng c\u00f3 m\u1ed9t m\u1eabu KPI n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi doanh nghi\u1ec7p. B\u1ed9 ch\u1ec9 ti\u00eau d\u00e0nh cho nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec s\u1ebd kh\u00e1c v\u1edbi k\u1ef9 thu\u1eadt \u0111i\u1ec7n, k\u1ef9 thu\u1eadt c\u01a1 kh\u00ed hay k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5. B\u00ean c\u1ea1nh \u0111\u00f3, vi\u1ec7c l\u1ef1a ch\u1ecdn ch\u1ec9 s\u1ed1, x\u00e1c \u0111\u1ecbnh tr\u1ecdng s\u1ed1, c\u00e1ch t\u00ednh \u0111i\u1ec3m c\u0169ng c\u1ea7n b\u00e1m s\u00e1t \u0111\u1eb7c th\u00f9 c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: justify;\">Trong b\u00e0i vi\u1ebft n\u00e0y, <a href=\"https:\/\/lacviet.vn\/\">L\u1ea1c Vi\u1ec7t<\/a> s\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn c\u00e1ch x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt theo t\u1eebng v\u1ecb tr\u00ed, tham kh\u1ea3o c\u00e1c m\u1eabu KPI ph\u1ed5 bi\u1ebfn, t\u00ecm hi\u1ec3u c\u00e1ch t\u00ednh \u0111i\u1ec3m KPI v\u00e0 t\u1ea3i file Excel mi\u1ec5n ph\u00ed.<\/p>\n<h2 style=\"text-align: justify;\">1. T\u1ed5ng quan v\u1ec1 KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/h2>\n<h3 style=\"text-align: justify;\">1.1 KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt l\u00e0 g\u00ec?<\/h3>\n<blockquote>\n<p style=\"text-align: justify;\">KPI (Key Performance Indicator) l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c ch\u1ec9 s\u1ed1 d\u00f9ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt, KPI gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c th\u00f4ng qua nh\u1eefng k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c nh\u01b0 th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1, t\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch, s\u1ed1 l\u01b0\u1ee3ng l\u1ed7i ph\u00e1t sinh sau s\u1eeda ch\u1eefa hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">Nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay v\u1eabn \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt d\u1ef1a tr\u00ean c\u1ea3m nh\u1eadn c\u1ee7a qu\u1ea3n l\u00fd ho\u1eb7c kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u00e3 th\u1ef1c hi\u1ec7n. Ch\u1eb3ng h\u1ea1n, m\u1ed9t k\u1ef9 thu\u1eadt vi\u00ean x\u1eed l\u00fd 15 y\u00eau c\u1ea7u s\u1eeda ch\u1eefa trong ng\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem l\u00e0 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3. Tuy nhi\u00ean, n\u1ebfu ph\u1ea7n l\u1edbn c\u00e1c s\u1ef1 c\u1ed1 ph\u1ea3i x\u1eed l\u00fd l\u1ea1i ho\u1eb7c th\u1eddi gian kh\u1eafc ph\u1ee5c k\u00e9o d\u00e0i, th\u00ec s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh ch\u01b0a ph\u1ea3n \u00e1nh \u0111\u00fang hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf. \u0110\u00e2y l\u00e0 l\u00fd do KPI \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng \u0111\u1ec3 t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea7u ra thay v\u00ec ch\u1ec9 \u0111o l\u01b0\u1eddng s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c.<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, thay v\u00ec giao nhi\u1ec7m v\u1ee5 &#8220;th\u1ef1c hi\u1ec7n b\u1ea3o tr\u00ec m\u00e1y m\u00f3c \u0111\u1ecbnh k\u1ef3&#8221;, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1eb7t KPI l\u00e0 &#8220;T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch \u0111\u1ea1t t\u1eeb 98% tr\u1edf l\u00ean&#8221; ho\u1eb7c &#8220;Th\u1eddi gian s\u1eeda ch\u1eefa trung b\u00ecnh m\u1ed7i s\u1ef1 c\u1ed1 kh\u00f4ng qu\u00e1 2 gi\u1edd&#8221;. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y gi\u00fap c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng theo d\u00f5i ti\u1ebfn \u0111\u1ed9, x\u00e1c \u0111\u1ecbnh kho\u1ea3ng c\u00e1ch gi\u1eefa m\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, \u0111\u1ed3ng th\u1eddi c\u00f3 c\u01a1 s\u1edf \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n<h3 style=\"text-align: justify;\">1.2 V\u00ec sao doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng KPI cho b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt?<\/h3>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t, x\u00e2y d\u1ef1ng, logistics hay d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt, b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt c\u00f3 vai tr\u00f2 tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u1ea3 n\u0103ng v\u1eadn h\u00e0nh, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. N\u1ebfu kh\u00f4ng c\u00f3 h\u1ec7 th\u1ed1ng KPI r\u00f5 r\u00e0ng, nh\u00e0 qu\u1ea3n l\u00fd r\u1ea5t kh\u00f3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n khi\u1ebfn n\u0103ng su\u1ea5t gi\u1ea3m, chi ph\u00ed b\u1ea3o tr\u00ec t\u0103ng ho\u1eb7c th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1 k\u00e9o d\u00e0i.<\/li>\n<li aria-level=\"1\">Vi\u1ec7c \u00e1p d\u1ee5ng KPI gi\u00fap doanh nghi\u1ec7p chu\u1ea9n h\u00f3a ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean v\u00e0 c\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt. Thay v\u00ec ph\u1ee5 thu\u1ed9c v\u00e0o nh\u1eadn x\u00e9t c\u1ea3m t\u00ednh c\u1ee7a qu\u1ea3n l\u00fd, m\u1ecdi quy\u1ebft \u0111\u1ecbnh v\u1ec1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, x\u00e9t th\u01b0\u1edfng ho\u1eb7c \u0111\u00e0o t\u1ea1o \u0111\u1ec1u d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y g\u00f3p ph\u1ea7n n\u00e2ng cao t\u00ednh minh b\u1ea1ch, t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c.<\/li>\n<li aria-level=\"1\">\u1ede g\u00f3c \u0111\u1ed9 qu\u1ea3n tr\u1ecb, KPI c\u00f2n gi\u00fap tr\u01b0\u1edfng b\u1ed9 ph\u1eadn nhanh ch\u00f3ng ph\u00e1t hi\u1ec7n nh\u1eefng \u0111i\u1ec3m ngh\u1ebdn trong quy tr\u00ecnh v\u1eadn h\u00e0nh. Ch\u1eb3ng h\u1ea1n, n\u1ebfu th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1 t\u0103ng nh\u01b0ng s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u kh\u00f4ng thay \u0111\u1ed5i, nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 xem x\u00e9t l\u1ea1i quy tr\u00ecnh ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c, n\u0103ng l\u1ef1c nh\u00e2n s\u1ef1 ho\u1eb7c t\u00ecnh tr\u1ea1ng thi\u1ebft b\u1ecb \u0111\u1ec3 c\u00f3 bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi.<\/li>\n<li aria-level=\"1\">V\u1ec1 l\u00e2u d\u00e0i, m\u1ed9t h\u1ec7 th\u1ed1ng KPI \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf h\u1ee3p l\u00fd s\u1ebd h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p gi\u1ea3m chi ph\u00ed b\u1ea3o tr\u00ec, h\u1ea1n ch\u1ebf th\u1eddi gian d\u1eebng m\u00e1y, k\u00e9o d\u00e0i tu\u1ed5i th\u1ecd thi\u1ebft b\u1ecb v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. \u0110\u00e2y c\u0169ng l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 tri\u1ec3n khai c\u00e1c m\u00f4 h\u00ecnh tr\u1ea3 l\u01b0\u01a1ng theo hi\u1ec7u su\u1ea5t nh\u01b0 l\u01b0\u01a1ng 3P ho\u1eb7c th\u01b0\u1edfng theo k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\">2.\u00a0 Nh\u1eefng v\u1ecb tr\u00ed k\u1ef9 thu\u1eadt n\u00e0o n\u00ean \u00e1p d\u1ee5ng KPI?<\/h2>\n<p style=\"text-align: justify;\">Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c v\u1ecb tr\u00ed k\u1ef9 thu\u1eadt \u0111\u1ec1u s\u1eed d\u1ee5ng c\u00f9ng m\u1ed9t b\u1ed9 KPI. M\u1ed7i ch\u1ee9c danh c\u00f3 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c kh\u00e1c nhau n\u00ean h\u1ec7 th\u1ed1ng ch\u1ec9 ti\u00eau c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang \u0111\u1ec3 ph\u1ea3n \u00e1nh \u0111\u00fang hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf.<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>V\u1ecb tr\u00ed<\/strong><\/td>\n<td><strong>C\u00f3 n\u00ean \u00e1p d\u1ee5ng KPI<\/strong><\/td>\n<td><strong>V\u00ed d\u1ee5 ch\u1ec9 s\u1ed1 ph\u00f9 h\u1ee3p<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch, MTTR, MTBF, downtime<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt \u0111i\u1ec7n<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>T\u1ef7 l\u1ec7 s\u1ef1 c\u1ed1 \u0111i\u1ec7n, th\u1eddi gian x\u1eed l\u00fd, an to\u00e0n lao \u0111\u1ed9ng<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt c\u01a1 kh\u00ed<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>T\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa, ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, chi ph\u00ed v\u1eadt t\u01b0<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt s\u1ea3n xu\u1ea5t<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>T\u1ef7 l\u1ec7 thi\u1ebft b\u1ecb ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh, th\u1eddi gian ng\u1eebng m\u00e1y<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt t\u00f2a nh\u00e0<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>Th\u1eddi gian x\u1eed l\u00fd y\u00eau c\u1ea7u, t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt hi\u1ec7n tr\u01b0\u1eddng<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>Th\u1eddi gian ph\u1ea3n h\u1ed3i, t\u1ef7 l\u1ec7 x\u1eed l\u00fd ngay l\u1ea7n \u0111\u1ea7u<\/td>\n<\/tr>\n<tr>\n<td>K\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, SLA, First Time Fix Rate<\/td>\n<\/tr>\n<tr>\n<td>IT Helpdesk<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>Th\u1eddi gian ph\u1ea3n h\u1ed3i, th\u1eddi gian \u0111\u00f3ng ticket, CSAT<\/td>\n<\/tr>\n<tr>\n<td>QA\/QC k\u1ef9 thu\u1eadt<\/td>\n<td>R\u1ea5t n\u00ean<\/td>\n<td>T\u1ef7 l\u1ec7 l\u1ed7i, t\u1ef7 l\u1ec7 kh\u1eafc ph\u1ee5c l\u1ed7i \u0111\u00fang h\u1ea1n, \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u0110\u1ed1i v\u1edbi HR, vi\u1ec7c ph\u00e2n nh\u00f3m v\u1ecb tr\u00ed tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng KPI l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1eb1m tr\u00e1nh \u00e1p d\u1ee5ng m\u1ed9t b\u1ed9 ch\u1ec9 ti\u00eau gi\u1ed1ng nhau cho to\u00e0n b\u1ed9 b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ph\u1ea3n \u00e1nh \u0111\u00fang \u0111\u1eb7c th\u00f9 c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n t\u1ea1o c\u01a1 s\u1edf \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch l\u01b0\u01a1ng th\u01b0\u1edfng c\u00f4ng b\u1eb1ng v\u00e0 th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng nh\u00f3m nh\u00e2n s\u1ef1.<\/p>\n<h2 style=\"text-align: justify;\">3. Nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/h2>\n<p style=\"text-align: justify;\">M\u1ed9t h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3 ph\u1ea3i gi\u00fap tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c ba c\u00e2u h\u1ecfi: doanh nghi\u1ec7p mu\u1ed1n \u0111\u1ea1t \u0111i\u1ec1u g\u00ec, b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt c\u1ea7n \u0111\u00f3ng g\u00f3p nh\u01b0 th\u1ebf n\u00e0o v\u00e0 m\u1ed7i nh\u00e2n vi\u00ean c\u1ea7n ho\u00e0n th\u00e0nh nh\u1eefng m\u1ee5c ti\u00eau g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n. Khi KPI \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo c\u00e1ch n\u00e0y, HR s\u1ebd c\u00f3 c\u01a1 s\u1edf \u0111\u00e1nh gi\u00e1 minh b\u1ea1ch, c\u00f2n tr\u01b0\u1edfng b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt d\u1ec5 d\u00e0ng theo d\u00f5i hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ea3i thi\u1ec7n k\u1ecbp th\u1eddi.<\/p>\n<h3 style=\"text-align: justify;\">B\u01b0\u1edbc 1. Ph\u00e2n t\u00edch m\u1ee5c ti\u00eau c\u1ee7a ph\u00f2ng k\u1ef9 thu\u1eadt<\/h3>\n<p style=\"text-align: justify;\">Sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p l\u00e0 x\u00e2y d\u1ef1ng KPI t\u1eeb danh s\u00e1ch c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y thay v\u00ec xu\u1ea5t ph\u00e1t t\u1eeb m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y khi\u1ebfn c\u00e1c ch\u1ec9 s\u1ed1 tr\u1edf n\u00ean r\u1eddi r\u1ea1c, kh\u00f3 t\u1ea1o ra gi\u00e1 tr\u1ecb th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 \u0111\u00f3ng g\u00f3p c\u1ee7a b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt \u0111\u1ed1i v\u1edbi k\u1ebft qu\u1ea3 kinh doanh.<\/p>\n<p style=\"text-align: justify;\">Quy tr\u00ecnh x\u00e2y d\u1ef1ng KPI n\u00ean \u0111\u01b0\u1ee3c tri\u1ec3n khai theo m\u00f4 h\u00ecnh ph\u00e2n t\u1ea7ng:<\/p>\n<p style=\"text-align: justify;\">M\u1ee5c ti\u00eau doanh nghi\u1ec7p \u2192 M\u1ee5c ti\u00eau ph\u00f2ng k\u1ef9 thu\u1eadt \u2192 KPI c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, doanh nghi\u1ec7p \u0111\u1eb7t m\u1ee5c ti\u00eau gi\u1ea3m 15% chi ph\u00ed v\u1eadn h\u00e0nh trong n\u0103m. \u0110\u1ec3 g\u00f3p ph\u1ea7n \u0111\u1ea1t m\u1ee5c ti\u00eau n\u00e0y, ph\u00f2ng k\u1ef9 thu\u1eadt c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1ea3m th\u1eddi gian d\u1eebng m\u00e1y, n\u00e2ng cao t\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3 v\u00e0 h\u1ea1n ch\u1ebf c\u00e1c s\u1ef1 c\u1ed1 ph\u00e1t sinh. T\u1eeb \u0111\u00f3, KPI c\u1ee7a t\u1eebng k\u1ef9 thu\u1eadt vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c c\u1ee5 th\u1ec3 h\u00f3a th\u00e0nh c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 t\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch, th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1 trung b\u00ecnh hay t\u1ef7 l\u1ec7 s\u1eeda ch\u1eefa th\u00e0nh c\u00f4ng ngay l\u1ea7n \u0111\u1ea7u.<\/p>\n<p style=\"text-align: justify;\">Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt ho\u1eb7c b\u1ea3o h\u00e0nh, m\u1ee5c ti\u00eau \u01b0u ti\u00ean c\u00f3 th\u1ec3 l\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Khi \u0111\u00f3, c\u00e1c KPI n\u00ean t\u1eadp trung v\u00e0o th\u1eddi gian ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u, t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang th\u1eddi h\u1ea1n theo cam k\u1ebft (SLA) v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng sau khi x\u1eed l\u00fd s\u1ef1 c\u1ed1.<\/p>\n<p style=\"text-align: justify;\">C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y gi\u00fap m\u1ecdi ch\u1ec9 s\u1ed1 \u0111\u1ec1u ph\u1ee5c v\u1ee5 m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, tr\u00e1nh t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh KPI nh\u01b0ng doanh nghi\u1ec7p v\u1eabn kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/p>\n<h3 style=\"text-align: justify;\">B\u01b0\u1edbc 2. X\u00e1c \u0111\u1ecbnh c\u00e1c nh\u00f3m KPI ch\u00ednh<\/h3>\n<p style=\"text-align: justify;\">Sau khi x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a ph\u00f2ng k\u1ef9 thu\u1eadt, doanh nghi\u1ec7p c\u1ea7n l\u1ef1a ch\u1ecdn c\u00e1c nh\u00f3m KPI ph\u1ea3n \u00e1nh \u0111\u1ea7y \u0111\u1ee7 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. Kh\u00f4ng n\u00ean ch\u1ec9 t\u1eadp trung v\u00e0o s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh, b\u1edfi \u0111\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt c\u00f2n li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, an to\u00e0n, kh\u1ea3 n\u0103ng t\u1ed1i \u01b0u chi ph\u00ed.<\/p>\n<p style=\"text-align: justify;\">Th\u00f4ng th\u01b0\u1eddng, h\u1ec7 th\u1ed1ng KPI c\u1ee7a nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean n\u0103m nh\u00f3m ch\u1ec9 s\u1ed1 ch\u00ednh.<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">KPI v\u1ec1 n\u0103ng su\u1ea5t ph\u1ea3n \u00e1nh kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u b\u1ea3o tr\u00ec \u0111\u00e3 x\u1eed l\u00fd, s\u1ed1 thi\u1ebft b\u1ecb \u0111\u01b0\u1ee3c ki\u1ec3m tra ho\u1eb7c s\u1ed1 c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh \u0111\u00fang k\u1ebf ho\u1ea1ch. Nh\u00f3m ch\u1ec9 s\u1ed1 n\u00e0y gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean.<\/li>\n<li aria-level=\"1\">KPI v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u1eadp trung \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 \u0111\u1ea7u ra. V\u00ed d\u1ee5 nh\u01b0 t\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa, t\u1ef7 l\u1ec7 s\u1ef1 c\u1ed1 t\u00e1i di\u1ec5n ho\u1eb7c t\u1ef7 l\u1ec7 s\u1eeda ch\u1eefa th\u00e0nh c\u00f4ng ngay l\u1ea7n \u0111\u1ea7u (First Time Fix Rate). \u0110\u00e2y l\u00e0 nh\u00f3m KPI \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng v\u00ec ch\u1ea5t l\u01b0\u1ee3ng x\u1eed l\u00fd s\u1ef1 c\u1ed1 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn chi ph\u00ed b\u1ea3o tr\u00ec, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li aria-level=\"1\">KPI v\u1ec1 ti\u1ebfn \u0111\u1ed9 gi\u00fap ki\u1ec3m so\u00e1t th\u1eddi gian th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. C\u00e1c ch\u1ec9 s\u1ed1 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng g\u1ed3m th\u1eddi gian ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u, th\u1eddi gian x\u1eed l\u00fd trung b\u00ecnh ho\u1eb7c t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang h\u1ea1n. Khi ti\u1ebfn \u0111\u1ed9 \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t t\u1ed1t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3m th\u1eddi gian d\u1eebng m\u00e1y v\u00e0 h\u1ea1n ch\u1ebf \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t, kinh doanh.<\/li>\n<li aria-level=\"1\">KPI v\u1ec1 chi ph\u00ed ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 ngu\u1ed3n l\u1ef1c. Ch\u1eb3ng h\u1ea1n, doanh nghi\u1ec7p c\u00f3 th\u1ec3 theo d\u00f5i chi ph\u00ed b\u1ea3o tr\u00ec tr\u00ean m\u1ed7i thi\u1ebft b\u1ecb, m\u1ee9c ti\u00eau hao v\u1eadt t\u01b0 ho\u1eb7c t\u1ef7 l\u1ec7 ti\u1ebft ki\u1ec7m chi ph\u00ed sau khi c\u1ea3i ti\u1ebfn quy tr\u00ecnh. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t c\u00f3 quy m\u00f4 l\u1edbn.<\/li>\n<li aria-level=\"1\">KPI v\u1ec1 an to\u00e0n tu\u00e2n th\u1ee7 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n \u0111\u00fang quy tr\u00ecnh k\u1ef9 thu\u1eadt v\u00e0 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 an to\u00e0n lao \u0111\u1ed9ng. \u0110\u00e2y l\u00e0 nh\u00f3m KPI kh\u00f4ng n\u00ean b\u1ecf qua b\u1edfi ch\u1ec9 m\u1ed9t s\u1ef1 c\u1ed1 m\u1ea5t an to\u00e0n c\u0169ng c\u00f3 th\u1ec3 g\u00e2y thi\u1ec7t h\u1ea1i l\u1edbn v\u1ec1 con ng\u01b0\u1eddi v\u00e0 t\u00e0i s\u1ea3n.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">T\u00f9y theo \u0111\u1eb7c th\u00f9 ng\u00e0nh ngh\u1ec1, doanh nghi\u1ec7p c\u00f3 th\u1ec3 b\u1ed5 sung th\u00eam c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 c\u1ea3i ti\u1ebfn k\u1ef9 thu\u1eadt, s\u00e1ng ki\u1ebfn ti\u1ebft ki\u1ec7m chi ph\u00ed ho\u1eb7c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ec7 th\u1ed1ng KPI ph\u1ea3n \u00e1nh to\u00e0n di\u1ec7n h\u01a1n hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<h3 style=\"text-align: justify;\">B\u01b0\u1edbc 3. X\u00e2y d\u1ef1ng KPI theo nguy\u00ean t\u1eafc SMART<\/h3>\n<p style=\"text-align: justify;\">Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c nh\u00f3m KPI, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 chuy\u1ec3n ch\u00fang th\u00e0nh nh\u1eefng ch\u1ec9 ti\u00eau c\u1ee5 th\u1ec3 theo nguy\u00ean t\u1eafc SMART. \u0110\u00e2y l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1ed5 ch\u1ee9c tr\u00ean th\u1ebf gi\u1edbi \u00e1p d\u1ee5ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng.<\/p>\n<p style=\"text-align: justify;\">M\u1ed9t KPI \u0111\u01b0\u1ee3c xem l\u00e0 \u0111\u1ea1t chu\u1ea9n SMART khi \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 n\u0103m y\u1ebfu t\u1ed1:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">Specific (C\u1ee5 th\u1ec3): Ch\u1ec9 s\u1ed1 ph\u1ea3i m\u00f4 t\u1ea3 r\u00f5 m\u1ee5c ti\u00eau c\u1ea7n \u0111\u1ea1t.<\/li>\n<li aria-level=\"1\">Measurable (\u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c): C\u00f3 s\u1ed1 li\u1ec7u ho\u1eb7c \u0111\u01a1n v\u1ecb t\u00ednh c\u1ee5 th\u1ec3.<\/li>\n<li aria-level=\"1\">Achievable (C\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c): Ph\u00f9 h\u1ee3p v\u1edbi ngu\u1ed3n l\u1ef1c, n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li aria-level=\"1\">Relevant (Li\u00ean quan): G\u1eafn v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a b\u1ed9 ph\u1eadn v\u00e0 doanh nghi\u1ec7p.<\/li>\n<li aria-level=\"1\">Time-bound (C\u00f3 th\u1eddi h\u1ea1n): X\u00e1c \u0111\u1ecbnh r\u00f5 th\u1eddi gian \u0111\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, ch\u1ec9 ti\u00eau &#8220;L\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n&#8221; l\u00e0 m\u1ed9t KPI ch\u01b0a \u0111\u1ea1t chu\u1ea9n v\u00ec kh\u00f4ng c\u00f3 ti\u00eau ch\u00ed \u0111o l\u01b0\u1eddng c\u1ee5 th\u1ec3. Trong khi \u0111\u00f3, m\u1ee5c ti\u00eau &#8220;Ho\u00e0n th\u00e0nh t\u1ed1i thi\u1ec3u 98% k\u1ebf ho\u1ea1ch b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3 trong th\u00e1ng&#8221; ho\u1eb7c &#8220;Gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1 trung b\u00ecnh xu\u1ed1ng d\u01b0\u1edbi 2 gi\u1edd trong qu\u00fd III&#8221; l\u1ea1i \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ti\u00eau ch\u00ed c\u1ee7a m\u00f4 h\u00ecnh SMART.<\/p>\n<p style=\"text-align: justify;\">Vi\u1ec7c \u00e1p d\u1ee5ng nguy\u00ean t\u1eafc n\u00e0y gi\u00fap HR d\u1ec5 d\u00e0ng thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1, \u0111\u1ed3ng th\u1eddi gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 k\u1ef3 v\u1ecdng c\u1ee7a doanh nghi\u1ec7p v\u00e0 ch\u1ee7 \u0111\u1ed9ng c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n<h3 style=\"text-align: justify;\">B\u01b0\u1edbc 4. G\u00e1n tr\u1ecdng s\u1ed1 cho t\u1eebng KPI<\/h3>\n<p style=\"text-align: justify;\">Kh\u00f4ng ph\u1ea3i m\u1ecdi KPI \u0111\u1ec1u c\u00f3 m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng nh\u01b0 nhau. V\u00ec v\u1eady, sau khi ho\u00e0n thi\u1ec7n danh s\u00e1ch ch\u1ec9 ti\u00eau, doanh nghi\u1ec7p c\u1ea7n ph\u00e2n b\u1ed5 tr\u1ecdng s\u1ed1 \u0111\u1ec3 ph\u1ea3n \u00e1nh \u0111\u00fang m\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng c\u1ee7a t\u1eebng KPI \u0111\u1ebfn k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<p style=\"text-align: justify;\">\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt, c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, ti\u1ebfn \u0111\u1ed9 th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u01a1n s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. M\u1ed9t k\u1ef9 thu\u1eadt vi\u00ean x\u1eed l\u00fd nhi\u1ec1u y\u00eau c\u1ea7u nh\u01b0ng t\u1ef7 l\u1ec7 l\u1ed7i cao ho\u1eb7c th\u01b0\u1eddng xuy\u00ean ph\u1ea3i s\u1eeda ch\u1eefa l\u1ea1i s\u1ebd kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p b\u1eb1ng ng\u01b0\u1eddi x\u1eed l\u00fd \u00edt h\u01a1n nh\u01b0ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00fang th\u1eddi gian.<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1ch ph\u00e2n b\u1ed5 tr\u1ecdng s\u1ed1 nh\u01b0 sau:<\/p>\n<table>\n<tbody>\n<tr>\n<td>Nh\u00f3m KPI<\/td>\n<td>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/td>\n<\/tr>\n<tr>\n<td>Ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c<\/td>\n<td>35%<\/td>\n<\/tr>\n<tr>\n<td>Ti\u1ebfn \u0111\u1ed9 x\u1eed l\u00fd<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>N\u0103ng su\u1ea5t<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>An to\u00e0n v\u00e0 tu\u00e2n th\u1ee7<\/td>\n<td>10%<\/td>\n<\/tr>\n<tr>\n<td>C\u1ea3i ti\u1ebfn, s\u00e1ng ki\u1ebfn<\/td>\n<td>10%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u0110\u00e2y ch\u1ec9 l\u00e0 t\u1ef7 l\u1ec7 tham kh\u1ea3o. Trong th\u1ef1c t\u1ebf, tr\u1ecdng s\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh theo m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng doanh nghi\u1ec7p, t\u1eebng giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n. Ch\u1eb3ng h\u1ea1n, n\u1ebfu doanh nghi\u1ec7p \u0111ang tri\u1ec3n khai d\u1ef1 \u00e1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ho\u1eb7c m\u1edf r\u1ed9ng nh\u00e0 m\u00e1y, ti\u1ebfn \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u01a1n. Ng\u01b0\u1ee3c l\u1ea1i, v\u1edbi c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c t\u1ef7 l\u1ec7 x\u1eed l\u00fd s\u1ef1 c\u1ed1 ngay l\u1ea7n \u0111\u1ea7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u0103ng tr\u1ecdng s\u1ed1 \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c kinh doanh.<\/p>\n<h2 style=\"text-align: justify;\">4. M\u1eabu KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt theo t\u1eebng v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c<\/h2>\n<h3 style=\"text-align: justify;\">4.1 M\u1eabu KPI cho nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec m\u00e1y m\u00f3c<\/h3>\n<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec l\u00e0 v\u1ecb tr\u00ed ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o m\u00e1y m\u00f3c, thi\u1ebft b\u1ecb lu\u00f4n ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh, h\u1ea1n ch\u1ebf s\u1ef1 c\u1ed1 v\u00e0 k\u00e9o d\u00e0i tu\u1ed5i th\u1ecd t\u00e0i s\u1ea3n. V\u00ec v\u1eady, KPI c\u1ee7a v\u1ecb tr\u00ed n\u00e0y c\u1ea7n t\u1eadp trung v\u00e0o hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh thi\u1ebft b\u1ecb thay v\u00ec ch\u1ec9 \u0111\u00e1nh gi\u00e1 s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u00e3 th\u1ef1c hi\u1ec7n. M\u1ed9t h\u1ec7 th\u1ed1ng KPI h\u1ee3p l\u00fd s\u1ebd gi\u00fap doanh nghi\u1ec7p gi\u1ea3m th\u1eddi gian ng\u1eebng m\u00e1y, t\u1ed1i \u01b0u chi ph\u00ed b\u1ea3o tr\u00ec, n\u00e2ng cao n\u0103ng su\u1ea5t s\u1ea3n xu\u1ea5t.<\/p>\n<p style=\"text-align: justify;\">M\u1ed9t m\u1eabu KPI tham kh\u1ea3o d\u00e0nh cho nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng nh\u01b0 sau:<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 m\u00e1y ho\u1ea1t \u0111\u1ed9ng (Availability)<\/td>\n<td>\u0110\u1ea3m b\u1ea3o thi\u1ebft b\u1ecb lu\u00f4n s\u1eb5n s\u00e0ng v\u1eadn h\u00e0nh<\/td>\n<td>%<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi gian d\u1eebng m\u00e1y (Downtime)<\/td>\n<td>Gi\u1ea3m th\u1eddi gian thi\u1ebft b\u1ecb ng\u1eebng ho\u1ea1t \u0111\u1ed9ng<\/td>\n<td>Gi\u1edd\/th\u00e1ng<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch<\/td>\n<td>\u0110\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 l\u1ecbch b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3<\/td>\n<td>%<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>MTTR (Mean Time To Repair)<\/td>\n<td>Th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 kh\u1eafc ph\u1ee5c m\u1ed9t s\u1ef1 c\u1ed1<\/td>\n<td>Gi\u1edd<\/td>\n<td>15%<\/td>\n<\/tr>\n<tr>\n<td>MTBF (Mean Time Between Failures)<\/td>\n<td>Th\u1eddi gian trung b\u00ecnh gi\u1eefa hai l\u1ea7n h\u1ecfng h\u00f3c<\/td>\n<td>Gi\u1edd<\/td>\n<td>10%<\/td>\n<\/tr>\n<tr>\n<td>Chi ph\u00ed b\u1ea3o tr\u00ec<\/td>\n<td>Ki\u1ec3m so\u00e1t chi ph\u00ed s\u1eeda ch\u1eefa v\u00e0 v\u1eadt t\u01b0<\/td>\n<td>\u0110\u1ed3ng\/th\u00e1ng<\/td>\n<td>10%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">T\u1ef7 l\u1ec7 m\u00e1y ho\u1ea1t \u0111\u1ed9ng (Availability) l\u00e0 ch\u1ec9 s\u1ed1 ph\u1ea3n \u00e1nh m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng c\u1ee7a thi\u1ebft b\u1ecb. Ch\u1ec9 s\u1ed1 c\u00e0ng cao ch\u1ee9ng t\u1ecf c\u00f4ng t\u00e1c b\u1ea3o tr\u00ec c\u00e0ng hi\u1ec7u qu\u1ea3, \u00edt \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t.<\/li>\n<li aria-level=\"1\">Downtime l\u00e0 t\u1ed5ng th\u1eddi gian m\u00e1y m\u00f3c ph\u1ea3i d\u1eebng ho\u1ea1t \u0111\u1ed9ng do h\u1ecfng h\u00f3c ho\u1eb7c ch\u1edd s\u1eeda ch\u1eefa. \u0110\u00e2y l\u00e0 KPI \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u01b0u ti\u00ean theo d\u00f5i v\u00ec m\u1ed7i gi\u1edd ng\u1eebng m\u00e1y \u0111\u1ec1u c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m n\u0103ng su\u1ea5t, t\u0103ng chi ph\u00ed s\u1ea3n xu\u1ea5t.<\/li>\n<li aria-level=\"1\">T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch ph\u1ea3n \u00e1nh m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 l\u1ecbch b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3. Vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c h\u1ea1ng m\u1ee5c b\u1ea3o tr\u00ec gi\u00fap ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c d\u1ea5u hi\u1ec7u xu\u1ed1ng c\u1ea5p c\u1ee7a thi\u1ebft b\u1ecb, t\u1eeb \u0111\u00f3 gi\u1ea3m nguy c\u01a1 x\u1ea3y ra h\u1ecfng h\u00f3c nghi\u00eam tr\u1ecdng.<\/li>\n<li aria-level=\"1\">MTTR (Mean Time To Repair) l\u00e0 th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 kh\u1eafc ph\u1ee5c m\u1ed9t s\u1ef1 c\u1ed1, \u0111\u01b0a thi\u1ebft b\u1ecb tr\u1edf l\u1ea1i ho\u1ea1t \u0111\u1ed9ng. MTTR c\u00e0ng th\u1ea5p ch\u1ee9ng t\u1ecf kh\u1ea3 n\u0103ng x\u1eed l\u00fd s\u1ef1 c\u1ed1 c\u1ee7a nh\u00e2n vi\u00ean c\u00e0ng t\u1ed1t. Tuy nhi\u00ean, doanh nghi\u1ec7p c\u0169ng c\u1ea7n c\u00e2n b\u1eb1ng gi\u1eefa t\u1ed1c \u0111\u1ed9 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1eeda ch\u1eefa \u0111\u1ec3 tr\u00e1nh t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd nhanh nh\u01b0ng ph\u00e1t sinh l\u1ed7i l\u1eb7p l\u1ea1i.<\/li>\n<li aria-level=\"1\">MTBF (Mean Time Between Failures) \u0111o kho\u1ea3ng th\u1eddi gian trung b\u00ecnh gi\u1eefa hai l\u1ea7n thi\u1ebft b\u1ecb g\u1eb7p s\u1ef1 c\u1ed1. \u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 ph\u1ea3n \u00e1nh hi\u1ec7u qu\u1ea3 b\u1ea3o tr\u00ec ph\u00f2ng ng\u1eeba. MTBF c\u00e0ng cao cho th\u1ea5y thi\u1ebft b\u1ecb ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh h\u01a1n, \u00edt ph\u00e1t sinh h\u1ecfng h\u00f3c.<\/li>\n<li aria-level=\"1\">Chi ph\u00ed b\u1ea3o tr\u00ec gi\u00fap doanh nghi\u1ec7p theo d\u00f5i kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng v\u1eadt t\u01b0, linh ki\u1ec7n, ng\u00e2n s\u00e1ch s\u1eeda ch\u1eefa. Tuy nhi\u00ean, HR kh\u00f4ng n\u00ean \u0111\u1eb7t m\u1ee5c ti\u00eau gi\u1ea3m chi ph\u00ed b\u1eb1ng m\u1ecdi gi\u00e1 v\u00ec c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng b\u1ea3o tr\u00ec. Thay v\u00e0o \u0111\u00f3, ch\u1ec9 s\u1ed1 n\u00e0y n\u00ean \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u00f9ng v\u1edbi Availability, MTTR v\u00e0 MTBF \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed1i \u01b0u c\u1ea3 chi ph\u00ed l\u1eabn hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\">4.2 M\u1eabu KPI cho k\u1ef9 thu\u1eadt \u0111i\u1ec7n<\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt \u0111i\u1ec7n, m\u1ee5c ti\u00eau quan tr\u1ecdng nh\u1ea5t l\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111i\u1ec7n v\u1eadn h\u00e0nh \u1ed5n \u0111\u1ecbnh, an to\u00e0n v\u00e0 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a c\u00e1c s\u1ef1 c\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ea3n xu\u1ea5t ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. Do \u0111\u00f3, KPI c\u1ea7n ph\u1ea3n \u00e1nh \u0111\u1ed3ng th\u1eddi hi\u1ec7u qu\u1ea3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c, m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 an to\u00e0n \u0111i\u1ec7n.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 s\u1ef1 c\u1ed1 \u0111i\u1ec7n<\/td>\n<td>Ki\u1ec3m so\u00e1t s\u1ed1 l\u01b0\u1ee3ng s\u1ef1 c\u1ed1 ph\u00e1t sinh<\/td>\n<td>%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1<\/td>\n<td>\u0110\u1ea3m b\u1ea3o kh\u1eafc ph\u1ee5c nhanh<\/td>\n<td>Ph\u00fat\/Gi\u1edd<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Tu\u00e2n th\u1ee7 an to\u00e0n \u0111i\u1ec7n<\/td>\n<td>Th\u1ef1c hi\u1ec7n \u0111\u00fang quy tr\u00ecnh an to\u00e0n<\/td>\n<td>%<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>Ti\u00eau hao \u0111i\u1ec7n n\u0103ng<\/td>\n<td>Ki\u1ec3m so\u00e1t m\u1ee9c s\u1eed d\u1ee5ng \u0111i\u1ec7n<\/td>\n<td>kWh ho\u1eb7c %<\/td>\n<td>15%<\/td>\n<\/tr>\n<tr>\n<td>Tu\u00e2n th\u1ee7 quy tr\u00ecnh b\u1ea3o tr\u00ec<\/td>\n<td>Ho\u00e0n th\u00e0nh \u0111\u00fang k\u1ebf ho\u1ea1ch<\/td>\n<td>%<\/td>\n<td>10%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Trong nh\u00f3m KPI n\u00e0y, t\u1ef7 l\u1ec7 s\u1ef1 c\u1ed1 \u0111i\u1ec7n v\u00e0 th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1 th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u01b0u ti\u00ean v\u00ec \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. V\u00ed d\u1ee5, n\u1ebfu h\u1ec7 th\u1ed1ng \u0111i\u1ec7n g\u1eb7p s\u1ef1 c\u1ed1 k\u00e9o d\u00e0i, d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t c\u00f3 th\u1ec3 ph\u1ea3i d\u1eebng ho\u1ea1t \u0111\u1ed9ng, d\u1eabn \u0111\u1ebfn thi\u1ec7t h\u1ea1i \u0111\u00e1ng k\u1ec3 v\u1ec1 chi ph\u00ed, ti\u1ebfn \u0111\u1ed9 giao h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">Ngo\u00e0i ra, c\u00e1c KPI li\u00ean quan \u0111\u1ebfn an to\u00e0n \u0111i\u1ec7n c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1. M\u1ed9t nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh nhi\u1ec1u c\u00f4ng vi\u1ec7c nh\u01b0ng th\u01b0\u1eddng xuy\u00ean vi ph\u1ea1m quy tr\u00ecnh an to\u00e0n kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c xem l\u00e0 \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao. V\u00ec v\u1eady, doanh nghi\u1ec7p n\u00ean k\u1ebft h\u1ee3p gi\u1eefa KPI v\u1ec1 n\u0103ng su\u1ea5t v\u00e0 KPI v\u1ec1 tu\u00e2n th\u1ee7 \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 to\u00e0n di\u1ec7n.<\/p>\n<h3 style=\"text-align: justify;\">4.3 M\u1eabu KPI cho k\u1ef9 thu\u1eadt c\u01a1 kh\u00ed<\/h3>\n<p style=\"text-align: justify;\">C\u00f4ng vi\u1ec7c c\u1ee7a k\u1ef9 thu\u1eadt c\u01a1 kh\u00ed ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn s\u1eeda ch\u1eefa, l\u1eafp \u0111\u1eb7t, b\u1ea3o tr\u00ec thi\u1ebft b\u1ecb c\u01a1 kh\u00ed, \u0111\u1ea3m b\u1ea3o m\u00e1y m\u00f3c v\u1eadn h\u00e0nh \u1ed5n \u0111\u1ecbnh. H\u1ec7 th\u1ed1ng KPI c\u1ea7n t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1eeda ch\u1eefa, ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng v\u1eadt t\u01b0 hi\u1ec7u qu\u1ea3.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Ti\u1ebfn \u0111\u1ed9 s\u1eeda ch\u1eefa<\/td>\n<td>Ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi gian<\/td>\n<td>%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa<\/td>\n<td>\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng s\u1eeda ch\u1eefa<\/td>\n<td>%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>Chi ph\u00ed v\u1eadt t\u01b0<\/td>\n<td>Ki\u1ec3m so\u00e1t v\u1eadt t\u01b0 ti\u00eau hao<\/td>\n<td>\u0110\u1ed3ng<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi gian ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u<\/td>\n<td>\u0110\u1ea3m b\u1ea3o h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi<\/td>\n<td>Ph\u00fat\/Gi\u1edd<\/td>\n<td>20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Trong th\u1ef1c t\u1ebf, t\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa th\u01b0\u1eddng l\u00e0 KPI quan tr\u1ecdng h\u01a1n s\u1ed1 l\u01b0\u1ee3ng thi\u1ebft b\u1ecb \u0111\u00e3 s\u1eeda. M\u1ed9t k\u1ef9 thu\u1eadt vi\u00ean ho\u00e0n th\u00e0nh \u00edt c\u00f4ng vi\u1ec7c nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng cao s\u1ebd mang l\u1ea1i gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n so v\u1edbi ng\u01b0\u1eddi x\u1eed l\u00fd nhi\u1ec1u nh\u01b0ng ph\u1ea3i s\u1eeda ch\u1eefa l\u1ea1i nhi\u1ec1u l\u1ea7n.<\/p>\n<h3 style=\"text-align: justify;\">4.4 M\u1eabu KPI cho k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5<\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt, b\u1ea3o h\u00e0nh ho\u1eb7c b\u1ea3o tr\u00ec t\u1ea1i hi\u1ec7n tr\u01b0\u1eddng, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, KPI kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o ti\u1ebfn \u0111\u1ed9 m\u00e0 c\u00f2n ph\u1ea3i ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng x\u1eed l\u00fd.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>SLA \u0111\u1ea1t cam k\u1ebft<\/td>\n<td>T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n<\/td>\n<td>%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi gian \u0111\u1ebfn hi\u1ec7n tr\u01b0\u1eddng<\/td>\n<td>T\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i<\/td>\n<td>Ph\u00fat\/Gi\u1edd<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>First Time Fix Rate<\/td>\n<td>T\u1ef7 l\u1ec7 x\u1eed l\u00fd th\u00e0nh c\u00f4ng ngay l\u1ea7n \u0111\u1ea7u<\/td>\n<td>%<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>CSAT<\/td>\n<td>\u0110i\u1ec3m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/td>\n<td>\u0110i\u1ec3m ho\u1eb7c %<\/td>\n<td>20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Trong \u0111\u00f3, First Time Fix Rate l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt. Ch\u1ec9 s\u1ed1 n\u00e0y ph\u1ea3n \u00e1nh t\u1ef7 l\u1ec7 s\u1ef1 c\u1ed1 \u0111\u01b0\u1ee3c x\u1eed l\u00fd tri\u1ec7t \u0111\u1ec3 ngay trong l\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1ea7u ti\u00ean m\u00e0 kh\u00f4ng c\u1ea7n quay l\u1ea1i s\u1eeda ch\u1eefa. T\u1ef7 l\u1ec7 n\u00e0y c\u00e0ng cao c\u00e0ng gi\u00fap doanh nghi\u1ec7p gi\u1ea3m chi ph\u00ed b\u1ea3o h\u00e0nh, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify;\">4.5 M\u1eabu KPI cho IT Helpdesk<\/h3>\n<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean IT Helpdesk ch\u1ecbu tr\u00e1ch nhi\u1ec7m h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng n\u1ed9i b\u1ed9 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn m\u00e1y t\u00ednh, ph\u1ea7n m\u1ec1m v\u00e0 h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin. V\u00ec kh\u1ed1i l\u01b0\u1ee3ng y\u00eau c\u1ea7u th\u01b0\u1eddng l\u1edbn, ph\u00e1t sinh li\u00ean t\u1ee5c, KPI c\u1ea7n c\u00e2n b\u1eb1ng gi\u1eefa t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>S\u1ed1 l\u01b0\u1ee3ng ticket x\u1eed l\u00fd<\/td>\n<td>N\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c<\/td>\n<td>Ticket<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean<\/td>\n<td>Kh\u1ea3 n\u0103ng ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u<\/td>\n<td>Ph\u00fat<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 \u0111\u00f3ng ticket \u0111\u00fang h\u1ea1n<\/td>\n<td>Ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang SLA<\/td>\n<td>%<\/td>\n<td>30%<\/td>\n<\/tr>\n<tr>\n<td>\u0110i\u1ec3m h\u00e0i l\u00f2ng ng\u01b0\u1eddi d\u00f9ng<\/td>\n<td>Ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3<\/td>\n<td>\u0110i\u1ec3m ho\u1eb7c %<\/td>\n<td>20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Vi\u1ec7c b\u1ed5 sung ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng gi\u00fap doanh nghi\u1ec7p tr\u00e1nh t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean ch\u1ec9 t\u1eadp trung \u0111\u00f3ng ticket nhanh m\u00e0 ch\u01b0a gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 v\u1ea5n \u0111\u1ec1.<\/p>\n<h3 style=\"text-align: justify;\">4.6 M\u1eabu KPI cho QA\/QC k\u1ef9 thu\u1eadt<\/h3>\n<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean QA\/QC c\u00f3 nhi\u1ec7m v\u1ee5 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c quy tr\u00ecnh k\u1ef9 thu\u1eadt. Do \u0111\u00f3, KPI c\u1ea7n ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n l\u1ed7i, c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 ti\u00eau chu\u1ea9n.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110\u01a1n v\u1ecb \u0111o<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Defect Rate<\/td>\n<td>T\u1ef7 l\u1ec7 l\u1ed7i ph\u00e1t hi\u1ec7n<\/td>\n<td>%<\/td>\n<td>35%<\/td>\n<\/tr>\n<tr>\n<td>CAPA \u0111\u00fang h\u1ea1n<\/td>\n<td>T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c v\u00e0 ph\u00f2ng ng\u1eeba<\/td>\n<td>%<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Audit Score<\/td>\n<td>\u0110i\u1ec3m \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9<\/td>\n<td>\u0110i\u1ec3m<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 tu\u00e2n th\u1ee7 quy tr\u00ecnh<\/td>\n<td>\u0110\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u00eau chu\u1ea9n<\/td>\n<td>%<\/td>\n<td>20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">C\u00e1c KPI n\u00e0y gi\u00fap doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 ph\u00e1t hi\u1ec7n l\u1ed7i m\u00e0 c\u00f2n theo d\u00f5i kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h3 style=\"text-align: justify;\">4.7 M\u1eabu KPI cho tr\u01b0\u1edfng nh\u00f3m k\u1ef9 thu\u1eadt<\/h3>\n<p style=\"text-align: justify;\">Kh\u00e1c v\u1edbi nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt, tr\u01b0\u1edfng nh\u00f3m kh\u00f4ng ch\u1ec9 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c c\u00e1 nh\u00e2n m\u00e0 c\u00f2n ph\u1ea3i qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t c\u1ee7a c\u1ea3 \u0111\u1ed9i ng\u0169. V\u00ec v\u1eady, KPI c\u1ea7n m\u1edf r\u1ed9ng sang c\u00e1c ch\u1ec9 ti\u00eau v\u1ec1 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau ph\u00f2ng ban.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u00dd ngh\u0129a<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1 tham kh\u1ea3o<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ed9i nh\u00f3m<\/td>\n<td>30%<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau ph\u00f2ng k\u1ef9 thu\u1eadt<\/td>\n<td>25%<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c h\u1ee3p l\u00fd<\/td>\n<td>15%<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\u0110\u00e0o t\u1ea1o ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean<\/td>\n<td>15%<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>C\u1ea3i ti\u1ebfn quy tr\u00ecnh, s\u00e1ng ki\u1ebfn<\/td>\n<td>15%<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Thay v\u00ec \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n, tr\u01b0\u1edfng nh\u00f3m n\u00ean \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng th\u00f4ng qua k\u1ebft qu\u1ea3 c\u1ee7a t\u1eadp th\u1ec3. \u0110i\u1ec1u n\u00e0y gi\u00fap khuy\u1ebfn kh\u00edch nh\u00e0 qu\u1ea3n l\u00fd ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c, h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean, c\u1ea3i ti\u1ebfn quy tr\u00ecnh thay v\u00ec ch\u1ec9 t\u1eadp trung gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc m\u1eaft.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1iDgRh5WPBdaIW_8gXkYu007f9CJ8w93wdU4C9NDZWvg\/edit?gid=855364822#gid=855364822\" target=\"_blank\" rel=\"nofollow noopener\"><strong>T\u1ea2I M\u1eaaU KPI CHO NH\u00c2N VI\u00caN K\u1ef8 THU\u1eacT C\u01a0 B\u1ea2N T\u1ea0I \u0110\u00c2Y<\/strong><\/a><\/p>\n<h2 style=\"text-align: justify;\">5. C\u00e1ch t\u00ednh KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/h2>\n<p style=\"text-align: justify;\">Sau khi x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c b\u1ed9 KPI ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p c\u1ea7n th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng ph\u00e1p t\u00ednh \u0111i\u1ec3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c \u0111\u00e1nh gi\u00e1 di\u1ec5n ra minh b\u1ea1ch nh\u1ea5t qu\u00e1n.<\/p>\n<p style=\"text-align: justify;\">Nguy\u00ean t\u1eafc quan tr\u1ecdng khi t\u00ednh KPI l\u00e0 m\u1ed7i ch\u1ec9 s\u1ed1 ph\u1ea3i c\u00f3 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, c\u00e1ch \u0111o l\u01b0\u1eddng r\u00f5 r\u00e0ng, \u0111\u01b0\u1ee3c quy \u0111\u1ed5i th\u00e0nh \u0111i\u1ec3m theo c\u00f9ng m\u1ed9t ti\u00eau chu\u1ea9n. Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 so s\u00e1nh hi\u1ec7u su\u1ea5t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c k\u1ef3 \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch kh\u00e1ch quan.<\/p>\n<h3 style=\"text-align: justify;\">5.1 C\u00f4ng th\u1ee9c t\u00ednh \u0111i\u1ec3m KPI ph\u1ed5 bi\u1ebfn<\/h3>\n<p style=\"text-align: justify;\">Hi\u1ec7n nay, ph\u1ea7n l\u1edbn doanh nghi\u1ec7p \u00e1p d\u1ee5ng c\u00f4ng th\u1ee9c t\u00ednh KPI theo t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau k\u1ebft h\u1ee3p v\u1edbi tr\u1ecdng s\u1ed1 c\u1ee7a t\u1eebng ch\u1ec9 ti\u00eau.<\/p>\n<p style=\"text-align: justify;\">\u0110i\u1ec3m KPI = (K\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf \u00f7 M\u1ee5c ti\u00eau) \u00d7 Tr\u1ecdng s\u1ed1<\/p>\n<p style=\"text-align: justify;\">Trong \u0111\u00f3:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">K\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf l\u00e0 s\u1ed1 li\u1ec7u nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c trong k\u1ef3 \u0111\u00e1nh gi\u00e1.<\/li>\n<li aria-level=\"1\">M\u1ee5c ti\u00eau l\u00e0 ch\u1ec9 ti\u00eau doanh nghi\u1ec7p giao t\u1eeb \u0111\u1ea7u k\u1ef3.<\/li>\n<li aria-level=\"1\">Tr\u1ecdng s\u1ed1 th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a t\u1eebng KPI trong t\u1ed5ng \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, doanh nghi\u1ec7p quy \u0111\u1ecbnh KPI &#8220;T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch&#8221; c\u00f3 tr\u1ecdng s\u1ed1 30%. N\u1ebfu m\u1ee5c ti\u00eau l\u00e0 ho\u00e0n th\u00e0nh 100% k\u1ebf ho\u1ea1ch b\u1ea3o tr\u00ec trong th\u00e1ng v\u00e0 nh\u00e2n vi\u00ean th\u1ef1c t\u1ebf \u0111\u1ea1t 95%, \u0111i\u1ec3m KPI c\u1ee7a ch\u1ec9 ti\u00eau n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh nh\u01b0 sau:<\/p>\n<p style=\"text-align: justify;\">(95% \u00f7 100%) \u00d7 30 = 28,5 \u0111i\u1ec3m<\/p>\n<p style=\"text-align: justify;\">T\u01b0\u01a1ng t\u1ef1, n\u1ebfu nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh v\u01b0\u1ee3t m\u1ee5c ti\u00eau, doanh nghi\u1ec7p c\u00f3 th\u1ec3 cho ph\u00e9p \u0111i\u1ec3m KPI v\u01b0\u1ee3t m\u1ee9c 100% ho\u1eb7c gi\u1edbi h\u1ea1n \u1edf m\u1ed9t ng\u01b0\u1ee1ng nh\u1ea5t \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n 110% ho\u1eb7c 120%, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh c\u00f4ng b\u1eb1ng gi\u1eefa c\u00e1c v\u1ecb tr\u00ed.<\/p>\n<p style=\"text-align: justify;\">Trong th\u1ef1c t\u1ebf, doanh nghi\u1ec7p n\u00ean quy \u0111\u1ecbnh r\u00f5 ngay t\u1eeb \u0111\u1ea7u c\u00e1ch x\u1eed l\u00fd tr\u01b0\u1eddng h\u1ee3p v\u01b0\u1ee3t ch\u1ec9 ti\u00eau ho\u1eb7c kh\u00f4ng \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u1ec3 tr\u00e1nh ph\u00e1t sinh khi\u1ebfu n\u1ea1i trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1.<\/p>\n<h3 style=\"text-align: justify;\">5.2 V\u00ed d\u1ee5 t\u00ednh KPI th\u1ef1c t\u1ebf<\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ec3 d\u1ec5 h\u00ecnh dung, gi\u1ea3 s\u1eed doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 m\u1ed9t nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec d\u1ef1a tr\u00ean ba KPI ch\u00ednh v\u1edbi t\u1ed5ng tr\u1ecdng s\u1ed1 l\u00e0 100%.<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>KPI<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>M\u1ee5c ti\u00eau<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>K\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Tr\u1ecdng s\u1ed1<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>\u0110i\u1ec3m \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/strong><\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch<\/td>\n<td>100%<\/td>\n<td>98%<\/td>\n<td>40%<\/td>\n<td>39,2<\/td>\n<\/tr>\n<tr>\n<td>MTTR (Th\u1eddi gian x\u1eed l\u00fd s\u1ef1 c\u1ed1)<\/td>\n<td>\u2264 2 gi\u1edd<\/td>\n<td>1,8 gi\u1edd<\/td>\n<td>35%<\/td>\n<td>35<\/td>\n<\/tr>\n<tr>\n<td>T\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa<\/td>\n<td>\u2264 3%<\/td>\n<td>4%<\/td>\n<td>25%<\/td>\n<td>18,8<\/td>\n<\/tr>\n<tr>\n<td>T\u1ed5ng \u0111i\u1ec3m KPI<\/td>\n<td><\/td>\n<td><\/td>\n<td>100%<\/td>\n<td>93 \u0111i\u1ec3m<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">Trong v\u00ed d\u1ee5 tr\u00ean, nh\u00e2n vi\u00ean \u0111\u1ea1t k\u1ebft qu\u1ea3 t\u1ed1t \u1edf hai ch\u1ec9 s\u1ed1 \u0111\u1ea7u nh\u01b0ng t\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa cao h\u01a1n m\u1ee5c ti\u00eau n\u00ean b\u1ecb gi\u1ea3m \u0111i\u1ec3m. T\u1ed5ng \u0111i\u1ec3m KPI l\u00e0 93, t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ee9c ho\u00e0n th\u00e0nh t\u1ed1t nhi\u1ec7m v\u1ee5.<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5 n\u00e0y cho th\u1ea5y h\u1ec7 th\u1ed1ng KPI kh\u00f4ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n c\u00e2n b\u1eb1ng gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng, ti\u1ebfn \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean ch\u1ea1y theo s\u1ed1 l\u01b0\u1ee3ng m\u00e0 b\u1ecf qua ch\u1ea5t l\u01b0\u1ee3ng s\u1eeda ch\u1eefa ho\u1eb7c b\u1ea3o tr\u00ec.<\/p>\n<p style=\"text-align: justify;\">\u0110\u1ed1i v\u1edbi HR, vi\u1ec7c s\u1eed d\u1ee5ng b\u1ea3ng t\u00ednh th\u1ed1ng nh\u1ea5t c\u0169ng gi\u00fap gi\u1ea3m th\u1eddi gian t\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u, \u0111\u1ed3ng th\u1eddi t\u1ea1o c\u01a1 s\u1edf minh b\u1ea1ch khi trao \u0111\u1ed5i k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 v\u1edbi nh\u00e2n vi\u00ean.<\/p>\n<h2 style=\"text-align: justify;\">6. Nh\u1eefng sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p khi x\u00e2y KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/h2>\n<p style=\"text-align: justify;\">Nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 tri\u1ec3n khai KPI nh\u01b0ng ch\u01b0a \u0111\u1ea1t hi\u1ec7u qu\u1ea3 nh\u01b0 k\u1ef3 v\u1ecdng. Nguy\u00ean nh\u00e2n th\u01b0\u1eddng kh\u00f4ng n\u1eb1m \u1edf ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 m\u00e0 xu\u1ea5t ph\u00e1t t\u1eeb c\u00e1ch thi\u1ebft k\u1ebf ch\u1ec9 ti\u00eau ho\u1eb7c quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u01b0a ph\u00f9 h\u1ee3p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn m\u00e0 HR v\u00e0 tr\u01b0\u1edfng b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt c\u1ea7n tr\u00e1nh.<\/p>\n<h3 style=\"text-align: justify;\">6.1 \u0110\u1eb7t qu\u00e1 nhi\u1ec1u KPI<\/h3>\n<p style=\"text-align: justify;\">M\u1ed9t trong nh\u1eefng l\u1ed7i ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 x\u00e2y d\u1ef1ng qu\u00e1 nhi\u1ec1u ch\u1ec9 s\u1ed1 cho m\u1ed9t v\u1ecb tr\u00ed. Kh\u00f4ng \u00edt doanh nghi\u1ec7p giao t\u1eeb 15 \u0111\u1ebfn 20 KPI cho m\u1ed9t nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt v\u1edbi mong mu\u1ed1n ki\u1ec3m so\u00e1t to\u00e0n di\u1ec7n m\u1ecdi ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p style=\"text-align: justify;\">Th\u1ef1c t\u1ebf, c\u00e0ng nhi\u1ec1u KPI th\u00ec vi\u1ec7c theo d\u00f5i c\u00e0ng ph\u1ee9c t\u1ea1p v\u00e0 nh\u00e2n vi\u00ean c\u00e0ng kh\u00f3 x\u00e1c \u0111\u1ecbnh \u0111\u00e2u l\u00e0 m\u1ee5c ti\u00eau \u01b0u ti\u00ean. \u0110i\u1ec1u n\u00e0y khi\u1ebfn ngu\u1ed3n l\u1ef1c b\u1ecb ph\u00e2n t\u00e1n, hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/p>\n<p style=\"text-align: justify;\">Th\u00f4ng th\u01b0\u1eddng, m\u1ed7i v\u1ecb tr\u00ed ch\u1ec9 n\u00ean t\u1eadp trung v\u00e0o kho\u1ea3ng 5\u20138 KPI c\u1ed1t l\u00f5i, ph\u1ea3n \u00e1nh tr\u1ef1c ti\u1ebfp nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<h3 style=\"text-align: justify;\">6.2 Ch\u1ec9 \u0111o s\u1ed1 l\u01b0\u1ee3ng m\u00e0 b\u1ecf qua ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p style=\"text-align: justify;\">N\u1ebfu KPI ch\u1ec9 t\u1eadp trung v\u00e0o s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh, nh\u00e2n vi\u00ean c\u00f3 xu h\u01b0\u1edbng \u01b0u ti\u00ean t\u1ed1c \u0111\u1ed9 thay v\u00ec ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5, m\u1ed9t k\u1ef9 thu\u1eadt vi\u00ean x\u1eed l\u00fd \u0111\u01b0\u1ee3c nhi\u1ec1u y\u00eau c\u1ea7u s\u1eeda ch\u1eefa nh\u01b0ng t\u1ef7 l\u1ec7 l\u1ed7i t\u00e1i di\u1ec5n cao ho\u1eb7c kh\u00e1ch h\u00e0ng ph\u1ea3i y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 nhi\u1ec1u l\u1ea7n. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea1t ch\u1ec9 ti\u00eau v\u1ec1 n\u0103ng su\u1ea5t nh\u01b0ng l\u1ea1i ph\u00e1t sinh th\u00eam chi ph\u00ed b\u1ea3o h\u00e0nh, s\u1eeda ch\u1eefa v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn d\u1ecbch v\u1ee5.<\/p>\n<p style=\"text-align: justify;\">Do \u0111\u00f3, h\u1ec7 th\u1ed1ng KPI n\u00ean k\u1ebft h\u1ee3p \u0111\u1ed3ng th\u1eddi c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 ti\u1ebfn \u0111\u1ed9, ch\u1ea5t l\u01b0\u1ee3ng, chi ph\u00ed, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u1ea3n \u00e1nh \u0111\u1ea7y \u0111\u1ee7 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n<h3 style=\"text-align: justify;\">6.3 KPI kh\u00f4ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/h3>\n<p style=\"text-align: justify;\">M\u1ed9t KPI hi\u1ec7u qu\u1ea3 ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n b\u1eb1ng con s\u1ed1 c\u1ee5 th\u1ec3.<\/p>\n<p style=\"text-align: justify;\">C\u00e1c m\u1ee5c ti\u00eau nh\u01b0 &#8220;L\u00e0m vi\u1ec7c t\u00edch c\u1ef1c h\u01a1n&#8221;, &#8220;N\u00e2ng cao tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m&#8221; hay &#8220;C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c&#8221; \u0111\u1ec1u kh\u00f3 \u0111o l\u01b0\u1eddng v\u00e0 d\u1ec5 d\u1eabn \u0111\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ea3m t\u00ednh.<\/p>\n<p style=\"text-align: justify;\">Thay v\u00e0o \u0111\u00f3, doanh nghi\u1ec7p n\u00ean chuy\u1ec3n th\u00e0nh nh\u1eefng ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3 nh\u01b0 t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh b\u1ea3o tr\u00ec \u0111\u00fang k\u1ebf ho\u1ea1ch, th\u1eddi gian x\u1eed l\u00fd trung b\u00ecnh ho\u1eb7c t\u1ef7 l\u1ec7 l\u1ed7i sau s\u1eeda ch\u1eefa. Khi m\u1ecdi KPI \u0111\u1ec1u c\u00f3 c\u00e1ch t\u00ednh r\u00f5 r\u00e0ng, HR s\u1ebd gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian gi\u1ea3i th\u00edch, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i trong c\u00e1c k\u1ef3 \u0111\u00e1nh gi\u00e1.<\/p>\n<h3 style=\"text-align: justify;\">6.4 KPI kh\u00f4ng li\u00ean k\u1ebft v\u1edbi m\u1ee5c ti\u00eau doanh nghi\u1ec7p<\/h3>\n<p style=\"text-align: justify;\">M\u1ed9t KPI ch\u1ec9 th\u1ef1c s\u1ef1 c\u00f3 gi\u00e1 tr\u1ecb khi g\u00f3p ph\u1ea7n th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: justify;\">N\u1ebfu doanh nghi\u1ec7p \u0111ang h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh nh\u01b0ng KPI c\u1ee7a b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt ch\u1ec9 t\u1eadp trung v\u00e0o s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh, h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 s\u1ebd kh\u00f4ng t\u1ea1o ra t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ed1i v\u1edbi k\u1ebft qu\u1ea3 kinh doanh.<\/p>\n<p style=\"text-align: justify;\">V\u00ec v\u1eady, tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng KPI, HR v\u00e0 tr\u01b0\u1edfng b\u1ed9 ph\u1eadn n\u00ean x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p, sau \u0111\u00f3 ph\u00e2n r\u00e3 th\u00e0nh m\u1ee5c ti\u00eau c\u1ee7a ph\u00f2ng ban v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 ch\u1ec9 ti\u00eau c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n<h3 style=\"text-align: justify;\">6.5 Theo d\u00f5i KPI b\u1eb1ng Excel g\u00e2y nhi\u1ec1u r\u1ee7i ro<\/h3>\n<p style=\"text-align: justify;\">Excel v\u1eabn l\u00e0 c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng trong giai \u0111o\u1ea1n \u0111\u1ea7u nh\u1edd chi ph\u00ed th\u1ea5p d\u1ec5 tri\u1ec3n khai. Tuy nhi\u00ean, khi quy m\u00f4 nh\u00e2n s\u1ef1 t\u0103ng ho\u1eb7c c\u1ea7n qu\u1ea3n l\u00fd nhi\u1ec1u ph\u00f2ng ban, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y b\u1eaft \u0111\u1ea7u b\u1ed9c l\u1ed9 nhi\u1ec1u h\u1ea1n ch\u1ebf.<\/p>\n<p style=\"text-align: justify;\">Vi\u1ec7c nh\u1eadp li\u1ec7u th\u1ee7 c\u00f4ng d\u1ec5 d\u1eabn \u0111\u1ebfn sai c\u00f4ng th\u1ee9c ho\u1eb7c tr\u00f9ng d\u1eef li\u1ec7u. Qu\u00e1 tr\u00ecnh t\u1ed5ng h\u1ee3p b\u00e1o c\u00e1o th\u01b0\u1eddng m\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 kh\u00f3 theo d\u00f5i k\u1ebft qu\u1ea3 theo th\u1eddi gian th\u1ef1c. Ngo\u00e0i ra, Excel c\u0169ng kh\u00f4ng l\u01b0u \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 l\u1ecbch s\u1eed thay \u0111\u1ed5i, g\u00e2y kh\u00f3 kh\u0103n khi c\u1ea7n ki\u1ec3m tra ho\u1eb7c \u0111\u1ed1i chi\u1ebfu d\u1eef li\u1ec7u gi\u1eefa c\u00e1c k\u1ef3 \u0111\u00e1nh gi\u00e1.<\/p>\n<h2 style=\"text-align: justify;\">7. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 qu\u1ea3n l\u00fd KPI nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt hi\u1ec7u qu\u1ea3?<\/h2>\n<p style=\"text-align: justify;\">Khi doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n v\u1ec1 quy m\u00f4, vi\u1ec7c qu\u1ea3n l\u00fd KPI b\u1eb1ng Excel th\u01b0\u1eddng g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n nh\u01b0 d\u1eef li\u1ec7u n\u1eb1m \u1edf nhi\u1ec1u file kh\u00e1c nhau, m\u1ea5t th\u1eddi gian t\u1ed5ng h\u1ee3p, d\u1ec5 sai c\u00f4ng th\u1ee9c, kh\u00f3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a h\u00e0ng tr\u0103m nh\u00e2n vi\u00ean c\u00f9ng l\u00fac. \u0110i\u1ec1u n\u00e0y khi\u1ebfn HR ph\u1ea3i d\u00e0nh nhi\u1ec1u th\u1eddi gian cho c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0nh ch\u00ednh thay v\u00ec t\u1eadp trung v\u00e0o ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t v\u00e0 x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1.<\/p>\n<p style=\"text-align: justify;\">L\u1ea1c Vi\u1ec7t SureHCS \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n theo h\u01b0\u1edbng s\u1ed1 h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t, gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd KPI tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng t\u1eadp trung.<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">H\u1ec7 th\u1ed1ng cho ph\u00e9p doanh nghi\u1ec7p thi\u1ebft l\u1eadp t\u1eeb \u0111i\u1ec3n ch\u1ec9 ti\u00eau c\u00f4ng vi\u1ec7c (KPI) theo t\u1eebng ch\u1ee9c danh, \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n, d\u00e0i h\u1ea1n ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1eebng ph\u00f2ng ban.<\/li>\n<li aria-level=\"1\">Kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i KPI v\u1edbi b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c (Job Description), ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n nh\u00e2n l\u1ef1c, \u0111\u00e1nh gi\u00e1 n\u0103ng su\u1ea5t. \u0110i\u1ec1u n\u00e0y gi\u00fap HR \u0111\u1ea3m b\u1ea3o c\u00e1c ch\u1ec9 ti\u00eau \u0111\u00e1nh gi\u00e1 lu\u00f4n b\u00e1m s\u00e1t vai tr\u00f2, tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng v\u1ecb tr\u00ed, \u0111\u1ed3ng th\u1eddi h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng x\u00e2y d\u1ef1ng KPI thi\u1ebfu nh\u1ea5t qu\u00e1n gi\u1eefa c\u00e1c ph\u00f2ng ban.<\/li>\n<li aria-level=\"1\">h\u1ec7 th\u1ed1ng People Insight &amp; BI t\u00edch h\u1ee3p dashboard b\u00e1o c\u00e1o ph\u00e2n t\u00edch tr\u1ef1c quan. Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 theo d\u00f5i t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh KPI theo t\u1eebng c\u00e1 nh\u00e2n, nh\u00f3m ho\u1eb7c ph\u00f2ng ban th\u00f4ng qua bi\u1ec3u \u0111\u1ed3 v\u00e0 b\u00e1o c\u00e1o th\u1eddi gian th\u1ef1c, t\u1eeb \u0111\u00f3 nhanh ch\u00f3ng ph\u00e1t hi\u1ec7n nh\u1eefng ch\u1ec9 s\u1ed1 ch\u01b0a \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u1ec3 c\u00f3 bi\u1ec7n ph\u00e1p \u0111i\u1ec1u ch\u1ec9nh.<\/li>\n<li aria-level=\"1\">\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p \u0111ang tri\u1ec3n khai m\u00f4 h\u00ecnh tr\u1ea3 l\u01b0\u01a1ng theo hi\u1ec7u su\u1ea5t ho\u1eb7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb nh\u00e2n t\u00e0i, vi\u1ec7c t\u00edch h\u1ee3p KPI v\u1edbi c\u00e1c ph\u00e2n h\u1ec7 kh\u00e1c c\u1ee7a ph\u1ea7n m\u1ec1m Lv SureHCS s\u1ebd gi\u00fap d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 xuy\u00ean su\u1ed1t.<\/li>\n<\/ul>\n<p style=\"text-align: center;\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"47583\" class=\"elementor elementor-47583\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-460c65d e-flex e-con-boxed e-con e-parent\" data-id=\"460c65d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6df9337 elementor-widget elementor-widget-spacer\" data-id=\"6df9337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be280ce elementor-widget elementor-widget-text-editor\" data-id=\"be280ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p style=\"text-align: center;\"><strong style=\"color: #cf2e2e; font-size: 130%; text-align: center;\">L\u1ea0C VI\u1ec6T SUREHCS &#8211; QU\u1ea2N TR\u1eca NH\u00c2N S\u1ef0 TI\u1ec0N L\u01af\u01a0NG C&amp;B, T\u00d9Y CH\u1ec8NH CHUY\u00caN S\u00c2U CHO DOANH NGHI\u1ec6P L\u1edaN<\/strong><\/p><\/div><p style=\"text-align: justify;\">L\u1ea1c Vi\u1ec7t SureHCS l\u00e0 ph\u1ea7n m\u1ec1m HRM qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 to\u00e0n di\u1ec7n, \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi L\u1ea1c Vi\u1ec7t \u2013 \u0111\u01a1n v\u1ecb h\u01a1n 30 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam v\u1edbi ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf nh\u01b0 CMMI Level\u202f3, ISO 9001:2015 v\u00e0 ISO 27001:2013.<\/p><p style=\"text-align: justify;\">SureHCS kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng c\u00e1c nghi\u1ec7p v\u1ee5 nh\u00e2n s\u1ef1 ti\u00eau chu\u1ea9n, m\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c b\u00e0i to\u00e1n nh\u00e2n s\u1ef1 \u2013 C&amp;B \u2013 ti\u1ec1n l\u01b0\u01a1ng ph\u1ee9c t\u1ea1p, quy m\u00f4 l\u1edbn, \u0111a c\u00f4ng ty, \u0111a ng\u00e0nh, \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p FDI, t\u1eadp \u0111o\u00e0n, nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t, logistics, h\u00e0ng kh\u00f4ng, kh\u00e1ch s\u1ea1n, th\u01b0\u01a1ng m\u1ea1i \u2013 d\u1ecbch v\u1ee5.<\/p><p style=\"text-align: justify;\">H\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c tri\u1ec3n khai linh ho\u1ea1t On-premise ho\u1eb7c theo m\u00f4 h\u00ecnh t\u00f9y ch\u1ec9nh chuy\u00ean s\u00e2u, gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh nh\u00e2n s\u1ef1 \u2013 ch\u1ea5m c\u00f4ng \u2013 t\u00ednh l\u01b0\u01a1ng \u2013 ph\u00fac l\u1ee3i \u2013 b\u1ea3o hi\u1ec3m, thay th\u1ebf ho\u00e0n to\u00e0n vi\u1ec7c qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng b\u1eb1ng Excel r\u1eddi r\u1ea1c.<\/p><p style=\"text-align: justify;\"><b>C\u00e1c ph\u00e2n h\u1ec7 c\u1ed1t l\u00f5i c\u1ee7a ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS:<\/b><\/p><ul><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><em><span style=\"text-decoration: underline;\"><b>Ph\u00e2n h\u1ec7 Tuy\u1ec3n d\u1ee5ng \u2013 \u0110\u00e0o t\u1ea1o:<\/b><\/span><\/em><span style=\"font-weight: 400;\"> Qu\u1ea3n l\u00fd xuy\u00ean su\u1ed1t tuy\u1ec3n d\u1ee5ng, h\u1ed9i nh\u1eadp \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1, h\u1ed7 tr\u1ee3 x\u00e2y d\u1ef1ng Talent Pipeline cho doanh nghi\u1ec7p quy m\u00f4 l\u1edbn.<\/span><\/li><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><b><em><span style=\"text-decoration: underline;\">C\u1ed5ng th\u00f4ng tin &amp; Qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 nh\u00e2n s\u1ef1<\/span><\/em>:<\/b><span style=\"font-weight: 400;\"> L\u01b0u tr\u1eef h\u1ed3 s\u01a1 nh\u00e2n s\u1ef1 \u0111i\u1ec7n t\u1eed t\u1eadp trung, c\u1ed5ng self-service cho ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u00e0 k\u00fd h\u1ee3p \u0111\u1ed3ng lao \u0111\u1ed9ng \u0111i\u1ec7n t\u1eed ngay tr\u00ean h\u1ec7 th\u1ed1ng.<\/span><\/li><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><b><span style=\"text-decoration: underline;\"><em>Ph\u00e2n h\u1ec7 Ch\u1ea5m c\u00f4ng<\/em><\/span>:<\/b><span style=\"font-weight: 400;\"> Ch\u1ea5m c\u00f4ng \u0111a h\u00ecnh th\u1ee9c (v\u00e2n tay, nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t Face ID, GPS, Wifi, online), k\u1ebft n\u1ed1i nhi\u1ec1u lo\u1ea1i m\u00e1y ch\u1ea5m c\u00f4ng, h\u1ed7 tr\u1ee3 ch\u1ea5m c\u00f4ng theo gi\u1edd, theo ca, ca linh ho\u1ea1t cho nh\u00e0 m\u00e1y v\u00e0 kh\u00e1ch s\u1ea1n.<\/span><\/li><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><b><em><span style=\"text-decoration: underline;\">Ph\u00e2n h\u1ec7 T\u00ednh l\u01b0\u01a1ng &amp; C&amp;B<\/span><\/em>:<\/b><span style=\"font-weight: 400;\"> T\u1ef1 \u0111\u1ed9ng t\u00ednh l\u01b0\u01a1ng theo nhi\u1ec1u m\u00f4 h\u00ecnh (gi\u1edd, ca, s\u1ea3n ph\u1ea9m, 3P, KPI hi\u1ec7u su\u1ea5t\u2026), li\u00ean k\u1ebft tr\u1ef1c ti\u1ebfp d\u1eef li\u1ec7u ch\u1ea5m c\u00f4ng \u2013 hi\u1ec7u su\u1ea5t \u2013 ph\u00fac l\u1ee3i, thay th\u1ebf ho\u00e0n to\u00e0n t\u00ednh l\u01b0\u01a1ng th\u1ee7 c\u00f4ng b\u1eb1ng Excel.<\/span><\/li><li style=\"text-align: justify;\"><b><em><span style=\"text-decoration: underline;\">Ph\u00fac l\u1ee3i \u2013 BHXH \u2013 Chi l\u01b0\u01a1ng<\/span><\/em>:<\/b><span style=\"font-weight: 400;\"> Qu\u1ea3n l\u00fd ph\u00fac l\u1ee3i linh ho\u1ea1t, t\u00edch h\u1ee3p\u00a0BHXH online iCare \u0111i\u1ec7n t\u1eed v\u00e0 Bank Hub chi l\u01b0\u01a1ng t\u1ef1 \u0111\u1ed9ng, h\u1ed7 tr\u1ee3 chi tr\u1ea3 \u0111a ti\u1ec1n t\u1ec7 cho doanh nghi\u1ec7p FDI. T\u00edch h\u1ee3p ch\u1eef k\u00fd s\u1ed1 ch\u1ee9ng t\u1eeb thu\u1ebf TNCN, t\u00edch h\u1ee3p k\u00fd s\u1ed1 h\u1ee3p \u0111\u1ed3ng lao \u0111\u1ed9ng \u0111i\u1ec7n t\u1eed.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2669094 elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"2669094\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"B\u0103ng chuy\u1ec1n h\u00ecnh \u1ea3nh\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-1.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-11.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-12.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-13.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-14.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-15.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-2.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-21.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-22.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-23.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-24.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-3.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-31.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-32.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"15 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-33.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"16 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-34.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"17 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-35.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"18 tr\u00ean 18\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/lacviet.vn\/wp-content\/uploads\/2025\/09\/lac-viet-surehcs-hrm-36.png\" alt=\"Ph\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 L\u1ea1c Vi\u1ec7t SureHCS HRM\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bc699 elementor-widget elementor-widget-text-editor\" data-id=\"18bc699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p style=\"text-align: center;\"><span style=\"font-size: 120%; color: #cf2e2e;\"><strong>T\u00cdCH H\u1ee2P AI T\u0102NG T\u1ed0C CHUY\u1ec2N \u0110\u1ed4I S\u1ed0 QU\u1ea2N TR\u1eca NGU\u1ed2N NH\u00c2N L\u1ef0C<\/strong><\/span><\/p><p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">L\u1ea1c Vi\u1ec7t \u0111\u00e3 ch\u00ednh th\u1ee9c ra m\u1eaft B\u1ed9 3 tr\u1ee3 l\u00fd AI nh\u00e2n s\u1ef1 t\u00edch h\u1ee3p s\u00e2u v\u00e0o LV SureHCS g\u1ed3m LV-AI.Docs, LV\u2011AI.Resume v\u00e0 LV\u2011AI.Help \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 h\u00e0nh ch\u00ednh, chu\u1ea9n h\u00f3a d\u1eef li\u1ec7u n\u00e2ng cao tr\u1ea3i nghi\u1ec7m nh\u00e2n s\u1ef1<\/span><\/p><ul style=\"text-align: justify;\"><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\"><strong>LV\u2011AI.Docs<\/strong>: t\u1ef1 \u0111\u1ed9ng b\u00f3c t\u00e1ch chuy\u1ec3n d\u1eef li\u1ec7u t\u1eeb gi\u1ea5y t\u1edd nh\u01b0 CCCD, s\u1ed5 BHXH, b\u1eb1ng c\u1ea5p th\u00e0nh h\u1ed3 s\u01a1 k\u1ef9 thu\u1eadt s\u1ed1 chu\u1ea9n h\u00f3a<\/span><\/li><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\"><strong>LV\u2011AI.Resume<\/strong>: <span style=\"color: #000000;\">t\u1ef1 \u0111\u1ed9ng b\u00f3c t\u00e1ch CV m\u1ecdi \u0111\u1ecbnh d\u1ea1ng, <\/span>ph\u00e2n t\u00edch CV t\u1ef1 \u0111\u1ed9ng, x\u00e2y h\u1ed3 s\u01a1 \u1ee9ng vi\u00ean, t\u00ecm ng\u01b0\u1eddi \u0111\u00fang ti\u00eau ch\u00ed b\u1eb1ng prompt th\u00f4ng minh, khai th\u00e1c d\u1eef li\u1ec7u candidate pool hi\u1ec7u qu\u1ea3\u00a0<\/span><\/li><li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\"><strong>LV\u2011AI.Help<\/strong>: chatbot n\u1ed9i b\u1ed9 h\u1ed7 tr\u1ee3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi HR 24\/7, truy xu\u1ea5t bi\u1ec3u m\u1eabu quy tr\u00ecnh nhanh ch\u00f3ng theo ng\u1eef c\u1ea3nh ng\u01b0\u1eddi d\u00f9ng<\/span><\/li><\/ul><p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/oFa6ZfmwEbM?si=t9VPFAvY6KSLKaJJ&amp;start=23\" width=\"900\" height=\"600\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p><p><span style=\"font-weight: 400;\">SureHCS \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p quy m\u00f4 l\u1edbn, <\/span><b>t\u1eeb 300 \u2013 tr\u00ean 10.000 nh\u00e2n s\u1ef1<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1eadp \u0111o\u00e0n, doanh nghi\u1ec7p <\/span><b>\u0111a c\u00f4ng ty con, \u0111a chi nh\u00e1nh<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p FDI, s\u1ea3n xu\u1ea5t, nh\u00e0 m\u00e1y, logistics, h\u00e0ng kh\u00f4ng c\u1ea7n ch\u1ea5m c\u00f4ng \u2013 ph\u00e2n ca \u2013 t\u00ednh l\u01b0\u01a1ng ph\u1ee9c t\u1ea1p<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p c\u00f3 nghi\u1ec7p v\u1ee5 C&amp;B \u0111\u1eb7c th\u00f9, c\u1ea7n <\/span><b>t\u00f9y ch\u1ec9nh s\u00e2u theo th\u1ef1c t\u1ebf v\u1eadn h\u00e0nh<a id=\"tuvan\"><\/a><\/b><\/li><li><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p \u0111ang qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 th\u1ee7 c\u00f4ng b\u1eb1ng Excel, nhi\u1ec1u lo\u1ea1i m\u00e1y ch\u1ea5m c\u00f4ng, c\u1ea7n <\/span><b>t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh<\/b><\/li><\/ul><\/div><div style=\"text-align: center;\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfb3b3c e-con-full e-flex e-con e-child\" data-id=\"cfb3b3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf871a3 elementor-widget elementor-widget-text-editor\" data-id=\"bf871a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 120%; color: #cf2e2e;\"><strong>KH\u00c1CH H\u00c0NG TI\u00caU BI\u1ec2U \u0110ANG TRI\u1ec2N KHAI LV SUREHCS<\/strong><\/span><\/p><p style=\"text-align: justify;\"><em>SureHCS \u0111ang \u0111\u01b0\u1ee3c tin d\u00f9ng b\u1edfi nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn v\u00e0 t\u1eadp \u0111o\u00e0n h\u00e0ng \u0111\u1ea7u nh\u01b0: <strong>Coca-Cola, <a href=\"https:\/\/lacviet.vn\/takashimaya-hop-tac-cung-lac-viet-trien-khai-phan-mem-quan-ly-nhan-su\/\">Takashimaya<\/a>, <a href=\"https:\/\/lacviet.vn\/cong-ty-co-phan-det-may-dau-tu-thuong-mai-thanh-cong-chuan-hoa-quan-ly-nhan-su-voi-giai-phap-phan-mem-lv-surehcs\/\">D\u1ec7t May Th\u00e0nh C\u00f4ng<\/a>, Nh\u1ef1a Long Th\u00e0nh, <a href=\"https:\/\/lacviet.vn\/lac-viet-phu-hung-life-dong-hanh-cung-phat-trien\/\">Ph\u00fa H\u01b0ng Life<\/a>, <a href=\"https:\/\/lacviet.vn\/tong-cong-ty-cang-hang-khong-viet-nam-chuyen-doi-so-quan-tri-nhan-su-voi-lv-surehcs\/\">C\u1ea3ng H\u00e0ng Kh\u00f4ng Vi\u1ec7t Nam (ACV)<\/a><\/strong>, <strong><a href=\"https:\/\/lacviet.vn\/long-hau-trien-khai-he-thong-phan-mem-nhan-su-lv-surehcs-toi-uu-quan-tri-but-pha-nang-suat\/\">Khu c\u00f4ng nghi\u1ec7p Long H\u1eadu<\/a><\/strong>, c\u00e1c doanh nghi\u1ec7p thu\u1ed9c T\u1eadp \u0111o\u00e0n SGC<span style=\"font-weight: 400;\">, c\u00f9ng nhi\u1ec1u doanh nghi\u1ec7p FDI trong c\u00e1c l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t, logistics, th\u01b0\u01a1ng m\u1ea1i \u2013 d\u1ecbch v\u1ee5.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d67626c elementor-widget elementor-widget-text-editor\" data-id=\"d67626c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"text-align: justify;\"><li style=\"text-align: justify;\" aria-level=\"1\"><strong>Coca-Cola Vi\u1ec7t Nam<\/strong>: Tri\u1ec3n khai h\u1ec7 th\u1ed1ng LV SureHCS \u0111\u1ec3 s\u1ed1 h\u00f3a to\u00e0n di\u1ec7n c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 gi\u00fap t\u1eadp \u0111o\u00e0n chu\u1ea9n h\u00f3a d\u1eef li\u1ec7u, t\u1ed1i \u01b0u v\u1eadn h\u00e0nh HR theo m\u00f4 h\u00ecnh qu\u1ed1c t\u1ebf.<\/li><li style=\"text-align: justify;\" aria-level=\"1\"><strong>C\u00f4ng ty D\u1ec7t May Th\u00e0nh C\u00f4ng (TCM)<\/strong>: \u00c1p d\u1ee5ng LV SureHCS \u0111\u1ec3 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, l\u01b0\u01a1ng, ph\u00fac l\u1ee3i, ch\u1ea5m c\u00f4ng v\u00e0 h\u1ed3 s\u01a1 n\u0103ng l\u1ef1c cho g\u1ea7n 5.000 nh\u00e2n vi\u00ean tr\u00ean 5 l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng \u2013 t\u1eeb d\u1ec7t may, th\u1eddi trang \u0111\u1ebfn b\u1ea5t \u0111\u1ed9ng s\u1ea3n.<\/li><li style=\"text-align: justify;\" aria-level=\"1\"><strong>T\u1ed5ng C\u00f4ng ty C\u1ea3ng H\u00e0ng Kh\u00f4ng Vi\u1ec7t Nam (ACV)<\/strong>: Tin t\u01b0\u1edfng l\u1ef1a ch\u1ecdn LV SureHCS \u0111\u1ec3 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng nh\u00e2n s\u1ef1 quy m\u00f4 l\u1edbn v\u1edbi h\u01a1n 10.000 nh\u00e2n vi\u00ean, 24 \u0111\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c, gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 b\u00e0i to\u00e1n nghi\u1ec7p v\u1ee5 ph\u1ee9c t\u1ea1p c\u1ee7a m\u00f4 h\u00ecnh c\u00f4ng ty Nh\u00e0 n\u01b0\u1edbc.<\/li><\/ul><blockquote><p style=\"text-align: center;\"><span style=\"color: #cf2e2e;\"><strong>\u0110\u0102NG K\u00dd NH\u1eacN DEMO NGAY<\/strong><\/span><\/p><p style=\"text-align: center;\"><div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_29_container\" data-token=\"85de217e9746b06cefa5a2199f28a9b8\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form \" id=\"form_nhan-su-surehcs\" data-token=\"85de217e9746b06cefa5a2199f28a9b8\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">\u0110\u0103ng k\u00fd PM nh\u00e2n s\u1ef1<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"29\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_29\" id=\"frm_hide_fields_29\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"nhan-su-surehcs\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_29\" name=\"frm_submit_entry_29\" value=\"358f8410f9\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/posts\/52996\" \/><div id=\"frm_field_267_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12 frm_first\">\r\n    <label for=\"field_k597l744\" id=\"field_k597l744_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_k597l744\" name=\"item_meta[267]\" value=\"\"  placeholder=\"H\u1ecd v\u00e0 t\u00ean*\" data-reqmsg=\"Th\u00f4ng tin n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec3 tr\u1ed1ng\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_268_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6 frm_first\">\r\n    <label for=\"field_k7d4c744\" id=\"field_k7d4c744_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_k7d4c744\" name=\"item_meta[268]\" value=\"\"  placeholder=\"S\u1ed1 \u0111i\u1ec7n tho\u1ea1i*\" data-reqmsg=\"Th\u00f4ng tin n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec3 tr\u1ed1ng\" aria-required=\"true\" data-invmsg=\"This field kh\u00f4ng h\u1ee3p l\u1ec7\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_269_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6\">\r\n    <label for=\"field_qnbh4744\" id=\"field_qnbh4744_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_qnbh4744\" name=\"item_meta[269]\" value=\"\"  placeholder=\"Email*\" data-reqmsg=\"Th\u00f4ng tin n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec3 tr\u1ed1ng\" aria-required=\"true\" data-invmsg=\"This field kh\u00f4ng h\u1ee3p l\u1ec7\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_270_container\" class=\"frm_form_field form-field  frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_c6cjz2\" id=\"field_c6cjz2_label\" class=\"frm_primary_label\">\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[270]\" id=\"field_c6cjz2\"  placeholder=\"Ch\u1ee9c v\u1ee5\" data-invmsg=\"This field kh\u00f4ng h\u1ee3p l\u1ec7\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Ch\u1ee9c v\u1ee5<\/option><option  value=\"Ch\u1ee7 doanh nghi\u1ec7p\">Ch\u1ee7 doanh nghi\u1ec7p<\/option><option  value=\"Gi\u00e1m \u0111\u1ed1c\/Ph\u00f3 gi\u00e1m \u0111\u1ed1c\">Gi\u00e1m \u0111\u1ed1c\/Ph\u00f3 gi\u00e1m \u0111\u1ed1c<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng K\u00ea\u0301 toa\u0301n\">Tr\u01b0\u1edfng ph\u00f2ng K\u00ea\u0301 toa\u0301n<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng Mua ha\u0300ng\">Tr\u01b0\u1edfng ph\u00f2ng Mua ha\u0300ng<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng IT\">Tr\u01b0\u1edfng ph\u00f2ng IT<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng Nh\u00e2n s\u1ef1\">Tr\u01b0\u1edfng ph\u00f2ng Nh\u00e2n s\u1ef1<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng Marketing\">Tr\u01b0\u1edfng ph\u00f2ng Marketing<\/option><option  value=\"Tr\u01b0\u1edfng ph\u00f2ng Kinh doanh\">Tr\u01b0\u1edfng ph\u00f2ng Kinh doanh<\/option><option  value=\"Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n\">Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/option><option  value=\"Nh\u00e2n vi\u00ean\">Nh\u00e2n vi\u00ean<\/option><option  value=\"Kh\u00e1c\">Kh\u00e1c<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_271_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6\">\r\n    <label for=\"field_92h0d744\" id=\"field_92h0d744_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_92h0d744\" name=\"item_meta[271]\" value=\"\"  placeholder=\"T\u00ean doanh nghi\u1ec7p\/MST*\" data-reqmsg=\"Th\u00f4ng tin n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec3 tr\u1ed1ng\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_272_container\" class=\"frm_form_field form-field  frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_tidhs4\" id=\"field_tidhs4_label\" class=\"frm_primary_label\">\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[272]\" id=\"field_tidhs4\"  placeholder=\"Quy m\u00f4 nh\u00e2n s\u1ef1\" data-invmsg=\"This field kh\u00f4ng h\u1ee3p l\u1ec7\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Quy m\u00f4 nh\u00e2n s\u1ef1<\/option><option  value=\"Si\u00eau Nho\u0309 (&lt;20)\">Si\u00eau Nho\u0309 (&lt;20)<\/option><option  value=\"Nho\u0309 (&lt;=100)\">Nho\u0309 (&lt;=100)<\/option><option  value=\"V\u01b0\u0300a (&lt;=500)\">V\u01b0\u0300a (&lt;=500)<\/option><option  value=\"L\u01a1\u0301n (&lt;=3000)\">L\u01a1\u0301n (&lt;=3000)<\/option><option  value=\"R\u00e2\u0301t L\u01a1\u0301n (&gt;3000)\">R\u00e2\u0301t L\u01a1\u0301n (&gt;3000)<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_273_container\" class=\"frm_form_field form-field  frm_top_container frm6\">\r\n\t<label for=\"field_obq9c33\" id=\"field_obq9c33_label\" class=\"frm_primary_label\">\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[273]\" id=\"field_obq9c33\"  placeholder=\"Ng\u00e0nh ngh\u1ec1\" data-invmsg=\"This field kh\u00f4ng h\u1ee3p l\u1ec7\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Ng\u00e0nh ngh\u1ec1<\/option><option  value=\"D\u1ecbch v\u1ee5 c\u00f4ng\">D\u1ecbch v\u1ee5 c\u00f4ng<\/option><option  value=\"T\u00e0i ch\u00ednh\/ng\u00e2n h\u00e0ng\/ba\u0309o hi\u00ea\u0309m\">T\u00e0i ch\u00ednh\/ng\u00e2n h\u00e0ng\/ba\u0309o hi\u00ea\u0309m<\/option><option  value=\"X\u00e2y d\u1ef1ng\/b\u1ea5t \u0111\u1ed9ng s\u1ea3n\">X\u00e2y d\u1ef1ng\/b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/option><option  value=\"D\u00e2\u0300u khi\u0301\/n\u01b0\u01a1\u0301c\">D\u00e2\u0300u khi\u0301\/n\u01b0\u01a1\u0301c<\/option><option  value=\"Gi\u00e1o d\u1ee5c\/\u0111\u00e0o t\u1ea1o\">Gi\u00e1o d\u1ee5c\/\u0111\u00e0o t\u1ea1o<\/option><option  value=\"B\u00e1n l\u1ebb\">B\u00e1n l\u1ebb<\/option><option  value=\"Th\u1ef1c ph\u1ea9m\/ha\u0300ng ti\u00eau du\u0300ng\">Th\u1ef1c ph\u1ea9m\/ha\u0300ng ti\u00eau du\u0300ng<\/option><option  value=\"D\u01b0\u1ee3c ph\u1ea9m\/Y t\u1ebf\/CN sinh h\u1ecdc\">D\u01b0\u1ee3c ph\u1ea9m\/Y t\u1ebf\/CN sinh h\u1ecdc<\/option><option  value=\"D\u1ec7t\/may\">D\u1ec7t\/may<\/option><option  value=\"Sa\u0309n xu\u00e2\u0301t c\u00f4ng nghi\u00ea\u0323p n\u0103\u0323ng (c\u01a1 kh\u00ed, xi m\u0103ng, the\u0323\u0301p, \u0111i\u00ea\u0323n...)\">Sa\u0309n xu\u00e2\u0301t c\u00f4ng nghi\u00ea\u0323p n\u0103\u0323ng (c\u01a1 kh\u00ed, xi m\u0103ng, the\u0323\u0301p, \u0111i\u00ea\u0323n&#8230;)<\/option><option  value=\"S\u1ea3n xu\u00e2\u0301t gi\u00e2\u0301y\/bao bi\u0300\">S\u1ea3n xu\u00e2\u0301t gi\u00e2\u0301y\/bao bi\u0300<\/option><option  value=\"Sa\u0309n xu\u00e2\u0301t kha\u0301c\">Sa\u0309n xu\u00e2\u0301t kha\u0301c<\/option><option  value=\"C\u00f4ng ngh\u1ec7 cao (CNTT, \u0111i\u00ea\u0323n t\u01b0\u0309)\">C\u00f4ng ngh\u1ec7 cao (CNTT, \u0111i\u00ea\u0323n t\u01b0\u0309)<\/option><option  value=\"Di\u0323ch vu\u0323 T\u01b0 v\u1ea5n\/HR\/k\u00ea\u0301 toa\u0301n\">Di\u0323ch vu\u0323 T\u01b0 v\u1ea5n\/HR\/k\u00ea\u0301 toa\u0301n<\/option><option  value=\"L\u00e0m \u0111\u1eb9p\/spa\/th\u1ea9m m\u1ef9\">L\u00e0m \u0111\u1eb9p\/spa\/th\u1ea9m m\u1ef9<\/option><option  value=\"V\u1eadn t\u1ea3i\/kho b\u00e3i\">V\u1eadn t\u1ea3i\/kho b\u00e3i<\/option><option  value=\"\u00d4 t\u00f4\/xe ma\u0301y\/thi\u00ea\u0301t bi\u0323\">\u00d4 t\u00f4\/xe ma\u0301y\/thi\u00ea\u0301t bi\u0323<\/option><option  value=\"Di\u0323ch vu\u0323 l\u01b0u tru\u0301\">Di\u0323ch vu\u0323 l\u01b0u tru\u0301<\/option><option  value=\"Di\u0323ch vu\u0323 \u0103n u\u00f4\u0301ng\/gia\u0309i tri\u0301\">Di\u0323ch vu\u0323 \u0103n u\u00f4\u0301ng\/gia\u0309i tri\u0301<\/option><option  value=\"D\u1ecbch v\u1ee5 th\u01b0\u01a1ng ma\u0323i kha\u0301c\">D\u1ecbch v\u1ee5 th\u01b0\u01a1ng ma\u0323i kha\u0301c<\/option><option  value=\"Kh\u00e1c\">Kh\u00e1c<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_274_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_vlud3_label\" class=\"frm_primary_label\">\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_vlud3\" class=\"frm-g-recaptcha\" data-sitekey=\"6LexPF8bAAAAABVTCNDuOGGhiBWMaQijt5r_RX_G\" data-size=\"normal\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_275_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"font-size: 12px;\"><em>B\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o n\u00fat <strong>G\u1eedi y\u00eau c\u1ea7u<\/strong>, b\u1ea1n \u0111\u00e3 \u0111\u1ed3ng \u00fd v\u1edbi <a href=\"https:\/\/lacviet.vn\/chinh-sach-bao-ve-du-lieu-ca-nhan\/\">Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin<\/a> c\u1ee7a L\u1ea1c Vi\u1ec7t.<\/em><\/span><\/div>\n<div id=\"frm_field_276_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit\" type=\"submit\"  >G\u1eedi y\u00eau c\u1ea7u<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t<\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3693db0 elementor-widget elementor-widget-text-editor\" data-id=\"3693db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #cf2e2e; font-size: 120%;\"><b>V\u00cc SAO DOANH NGHI\u1ec6P N\u00caN CH\u1eccN L\u1ea0C VI\u1ec6C SUREHCS?<\/b><\/span><\/p><ul style=\"text-align: justify;\"><li aria-level=\"1\">T\u00f9y ch\u1ec9nh theo nghi\u1ec7p v\u1ee5 th\u1ef1c t\u1ebf, kh\u00f4ng \u00e1p khu\u00f4n nh\u01b0 ph\u1ea7n m\u1ec1m \u0111\u00f3ng g\u00f3i.<\/li><li aria-level=\"1\">X\u1eed l\u00fd \u0111\u01b0\u1ee3c b\u00e0i to\u00e1n nh\u00e2n s\u1ef1 \u2013 ti\u1ec1n l\u01b0\u01a1ng ph\u1ee9c t\u1ea1p m\u00e0 nhi\u1ec1u ph\u1ea7n m\u1ec1m HRM kh\u00e1c kh\u00f4ng \u0111\u00e1p \u1ee9ng.<\/li><li aria-level=\"1\">Am hi\u1ec3u s\u00e2u v\u1eadn h\u00e0nh doanh nghi\u1ec7p Vi\u1ec7t &amp; FDI, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 ph\u00e1p l\u00fd Vi\u1ec7t Nam (lao \u0111\u1ed9ng, BHXH, thu\u1ebf TNCN).<\/li><li aria-level=\"1\">H\u1ec7 sinh th\u00e1i t\u00edch h\u1ee3p m\u1ea1nh: ch\u1ea5m c\u00f4ng \u2013 l\u01b0\u01a1ng \u2013 ng\u00e2n h\u00e0ng \u2013 BHXH \u2013 h\u1ee3p \u0111\u1ed3ng \u0111i\u1ec7n t\u1eed.<\/li><\/ul><div style=\"text-align: justify;\"><a class=\"zalo-banner\" href=\"#tuvan\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.surehcs.com\/wp-content\/uploads\/2025\/03\/banner-surehcs-hr-1.gif\" alt=\"gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 SureHCS\" width=\"630\" height=\"420\" \/><\/a><\/div><div style=\"text-align: center;\"><p><b> <strong><a href=\"https:\/\/www.surehcs.com\/quan-tri-nguon-nhan-luc\/?utm_source=lacviet.vn&amp;utm_medium=tinh-nang\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"xem-tinh-nang\">Xem chi ti\u1ebft t\u00ednh n\u0103ng &amp; nh\u1eadn Demo MI\u1ec4N PH\u00cd<\/span><\/a><\/strong><\/b><\/p><p style=\"text-align: justify;\"><strong id=\"str-call-timer\">TH\u00d4NG TIN LI\u00caN H\u1ec6<\/strong><\/p><ul><li style=\"text-align: justify;\">Hotline\/Zalo: <a href=\"https:\/\/zalo.me\/0901555063\" target=\"_blank\" rel=\"noopener\">0901 555 063<\/a><\/li><li style=\"text-align: justify;\">Email: <a style=\"text-align: center;\" href=\"mailto:surehcs@lacviet.com.vn\">surehcs@lacviet.com.vn<\/a><\/li><li style=\"text-align: justify;\">Website: <a href=\"https:\/\/lacviet.vn\">https:\/\/lacviet.vn<\/a> | <a href=\"https:\/\/www.surehcs.com\/\" target=\"_blank\" rel=\"noopener\">www.surehcs.com<\/a><\/li><li style=\"text-align: justify;\">\u0110\u1ecba ch\u1ec9 v\u0103n ph\u00f2ng: <a href=\"https:\/\/maps.app.goo.gl\/Jqy5fZgaAnFMbJdB7\" target=\"_blank\" rel=\"nofollow noopener\">23 Nguy\u1ec5n Th\u1ecb Hu\u1ef3nh, Ph\u01b0\u1eddng Ph\u00fa Nhu\u1eadn, TP.HCM<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99b5104 e-flex e-con-boxed e-con e-parent\" data-id=\"99b5104\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf7c04 elementor-widget elementor-widget-spacer\" data-id=\"4cf7c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<p style=\"text-align: justify;\">M\u1ed9t m\u1eabu KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt ch\u1ec9 th\u1ef1c s\u1ef1 ph\u00e1t huy hi\u1ec7u qu\u1ea3 khi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p, \u0111\u1eb7c th\u00f9 c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng v\u1ecb tr\u00ed v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng r\u00f5 r\u00e0ng. Thay v\u00ec \u00e1p d\u1ee5ng m\u1ed9t b\u1ed9 KPI chung cho to\u00e0n b\u1ed9 \u0111\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt, doanh nghi\u1ec7p n\u00ean thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ch\u1ee9c danh nh\u01b0 nh\u00e2n vi\u00ean b\u1ea3o tr\u00ec, k\u1ef9 thu\u1eadt \u0111i\u1ec7n, k\u1ef9 thu\u1eadt c\u01a1 kh\u00ed hay k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1eabu KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch kh\u00e1ch quan, minh b\u1ea1ch v\u00e0 g\u1eafn k\u1ebft ch\u1eb7t ch\u1ebd v\u1edbi m\u1ee5c ti\u00eau kinh doanh. Thay v\u00ec ch\u1ec9 theo d\u00f5i s\u1ed1 l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh, KPI gi\u00fap \u0111o l\u01b0\u1eddng to\u00e0n [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":53008,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[139],"tags":[184],"class_list":["post-52996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-danh-gia","tag-mau-kpi"],"_links":{"self":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/52996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/comments?post=52996"}],"version-history":[{"count":3,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/52996\/revisions"}],"predecessor-version":[{"id":53010,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/posts\/52996\/revisions\/53010"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media\/53008"}],"wp:attachment":[{"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/media?parent=52996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/categories?post=52996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lacviet.vn\/en\/wp-json\/wp\/v2\/tags?post=52996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}