- Diverse service packages
- No additional costs incurred
- No workflow disruptions to worry about
- Service is always available and consistently responsive
Potential risks when the IT system is "2 years old" onwards
The device's lifespan diminishes, with malfunctions becoming particularly common from the second year of use onward.
IT systems stagnate during repair or replacement.
The cost of individual repairs or new investments is HIGH.
Device response and troubleshooting times are slow.
What benefits does routine warranty maintenance provide?
Extends the lifespan of the device
Devices operate more smoothly thanks to flexible warranty policies, repair options tailored to the purchased package, device type, and manufacturer.
Protecting the investment
IT equipment often carries a high value, and purchasing extended insurance helps you avoid expenses for repairs or replacements in case of malfunctions.
Peace of mind in the face of unexpected incidents
Warranty repair services provide peace of mind as issues will still be covered by the manufacturer's warranty and genuine accessories will be replaced
Maintaining performance
Regular maintenance and software updates help maintain optimal device performance and ensure you always have access to the latest features.
Why choose warranty repair services at Lac Viet?
Over 29 years of development with 5 nationwide branches, serving more than 10,000 satisfied customers.
Professional and highly specialized IT technicians accurately diagnose current errors.
Partnered with leading IT equipment manufacturers such as Dell, Cisco, VMware, Openstack, Microsoft,...
Convenient onsite repair service support, saving time.
Supports borrowing replacement devices during warranty repairs
Flexible costs based on demand, VAT invoices provided, credit terms available.
Fast, timely service - anywhere. Commitment to absolute information security.
In addition, Lac Viet also offers over 20+ other related IT services always ready to serve.
Free warranty service for genuine Dell computers
Pro Support
Applicable to Vostro, Latitude series- Phone support 24 hours/day, 7 days/week (including holidays).
- Support for troubleshooting third-party hardware and software-related issues.
- Onsite usage
- Remotely troubleshoot issues via secure internet connection with customer permission
Premium Support
Applicable to the Inspiron, XPS, and Alienware product lines- Phone support 24 hours/day, 7 days/week (including holidays).
- Support for troubleshooting third-party hardware and software-related issues.
- Onsite usage
- SupportAssist features automatic issue detection and proactive notification support
Advanced Exchange
Applicable to LCD products.- Send replacement products to the customer's business location eligible for issue support.
- Upon receiving the replacement product, the customer must return the defective product; otherwise, they will incur a fee.
- Field service technicians may also be dispatched to provide support, but only in response to qualifying incidents.
* Main warranty terms and conditions can be viewed for free at frequently asked questions
Extended warranty packages for computers
Apple's extended computer warranty package
- AppleCare Protection Plan for Macbook Air extended warranty package 4,990,000 VND
- Extended warranty package AppleCare Protection Plan for MacBook Pro 13 Inch M1 with code SC5T2FE/A. 5,990,000 VND
- Extended warranty package AppleCare Protection Plan for MacBook Pro, 14 Inch 6,080,000 VND
- Extended warranty package AppleCare Protection Plan for MacBook Pro 16 Inch. 7,399,000 VND
Dell's extended computer warranty package
- Official warranty extension for Alienware, XPS From 4,950,000 VND
- Official warranty extension for Inspiron From 2,950,000 VND
- Official warranty extension for Latitude From 4,950,000 VND
- Official warranty extension for Precision From 7,950,000 VND
- Official warranty extension for G3, G5, G7 From 2,950,000 VND
- Official warranty extension for Vostro From 4,950,000 VND
The price list is for reference only and may vary at different times. Contact Lac Viet for an accurate quote along with special offers!
Lac Viet's repair service packages
- Computer and
workstation - Server
(server) - Storage
devices - Storage
network - Storage
software - Storage
devices - Storage
save power - Data center
(Data centers)
Server
Get free consultation
Peripheral device
- Printers, photocopiers
- Fax machines, scanners
- Webcam
- Timekeeping
Data center
Get free consultation
- HDD
- SSD
- NAS
- Switches
- Routes
- Modems
- Firewall
- UTM device
- Printers, photocopiers
- Fax machines, scanners
- Webcam
- Timekeeping
- UPS
- Save power set
Process of receiving and repairing at Lac Viet
The consultant receives the request
Evaluate errors and current status of devices
Agreement & contract signing
Acceptance testing report
Coordinate technicians to survey the IT system
Consult on suitable services & detailed quotes
Implement repair plan
Warranty - maintenance after service
The consultant receives the request
Agreement & contract signing
Coordinate technicians to survey the IT system
Implement repair plan
Evaluate errors and current status of devices
Acceptance testing report
Consult on suitable services & detailed quotes
Warranty - maintenance after service
The consultant receives the request
Coordinate technicians to survey the IT system
Evaluate errors and current status of devices
Consult on suitable services & detailed quotes
Agreement & contract signing
Implement repair plan
Acceptance testing report
Warranty - maintenance after service
Contact for warranty repair service consultation
- Address: 23 Nguyen Thi Huynh, ward 8, Phu Nhuan district, Ho Chi Minh city
- Hotline: (+84.28) 3842 3333
- Email: info@lacviet.com.vn
Lac Viet's Technology Ecosystem
Applications
Platform infrastructure
Technology services
IT equipments
Collaborate with more than 100 partners
Frequently asked questions
Does Lac Viet provide technical support after warranty repairs?
Absolutely yes. At Lac Viet, a team of highly qualified technical support staff is always available to support and answer customers' questions at any time.
What are the conditions for receiving equipment warranty repairs?
- Receive warranty repairs when there is a full warranty card (if any) and accompanying accessories.
- Damage and errors come from the manufacturer.
- The serial number and stamp on the device must be intact and not torn, blurred or showing signs of information change.
- The device shows no signs of intervention by a third party.
