IT services Helpdesk Support for business PACKAGE RATES

IT service helpdesk or also known with many other terms such as IT services and support; IT service office; IT services for business package; Located on the site; ... is a form of outsourced IT professionals from the Tuesday have KNOWLEDGE – EXPERIENCE – handling SKILLS good technical issues technology for organizations and businesses.

This service will ensure the ready, quickly support the incidents of software, hardware, computer network system that does not require businesses to maintain IT team in-house. In particular, the service provider professional owns the tools, processes optimization to help businesses meet the demand for technology that does not need big investment.

With the increase of the transformation of IT systems of the enterprise must operate 24/7 to ensure that the management software, system, data storage, office equipment, always ready. The interruption, though only a few hours can seriously affect revenue performance. IT services Helpdesk not only help fix the problem quickly, but also reduce the risks of interruption, helps business focus on key business operations, instead of solving the technical problems.

IT services Helpdesk often includes more categories to meet the full demand IT support of business, from hardware support, software to services security management. Here are the main items:

2.1. Support end-user (end-user support)

• Direct support (onsite support): Provides IT technicians directly support office, business, resolve issues related to hardware devices, the incident could not handle the remote.
• Remote support (remote support): Provides support through phone, email, or through tools remote control to fast processing, software problems, network connection.
• Support, delivery technology (onboarding/offboarding): Supports device configuration, software for new employees or delete the access information of the employee, ensure the safety information.

2.2. Device management

• Management computer and mobile device: make sure all the equipment of the business is the installation, configuration, maintenance properly.
• Server administration: monitor, maintain and update the servers of the enterprise to ensure system operation stability.
• Device management network: installation, maintenance, monitoring network devices such as routers (routers), switches (switches), firewall (firewall) in order to ensure the performance and security of network systems.

2.3. Monitoring, system maintenance,

• Performance monitoring system: track the performance of servers, computer network to detect handle potential problems before they become serious incident.
• Routine maintenance: perform hardware maintenance, software updates periodically to reduce the risk of damage, ensure that the system always operates in the best state.
• Software update (patch management): ensure the software is the latest update to fix the bug, protected from security vulnerabilities.

2.4. Support account management, access

• Management user account: set up, change, delete the user account in the IT systems of the enterprise.
• Section access: ensure that each employee only has access to the information and systems needed to complete the work, limiting security risks from unauthorized access.

2.5. Security data recovery

• Security management: set, monitor the security tools like anti-virus software, firewalls, systems, intrusion detection (ids).
• Backup data recovery: ensure important data is backed up regularly, can recover quickly in case of incident data loss.

2.6. Application support – software

• Installed software configuration: support for installation, configuration updates the specialized software of business.
• Troubleshooting software: solve the software issues that arise, including operating system errors, specialized application.

2.7. Manager optimizes system performance

• Performance analysis: evaluate and optimize the system resources such as cpu, ram, storage to ensure smooth operation.
• Consulting performance improvement: the proposed solution new tools help optimize it systems for business.

2.8. Support emergency recovery serious incidents

• Support serious incidents: prompt treatment of serious incidents such as bugs wide area network or the incident can't be overcome in daily activities.
• Plan, deploy disaster recovery (disaster recovery planning): the planning, the implementation of measures to restore data and system after the incident to ensure business soon return to normal operation.

2.9. Training user guide

• Training end users: provide training sessions on basic safety information, using software, the processes of internal it staff.

Instructions for use: take out the guide supports the use of specific as enterprise deployment of software or new technology.

3.1 save personnel costs IT

Maintaining an IT department, internal, often come with high costs, including wages, training, and the cost of system maintenance. With IT Helpdesk, businesses can significantly save the budget, only need to pay according to the level of use of the service, do not have to pay fixed as when hiring IT staff internally. According to the report from Deloitte, the shift to services, IT outsourcing can help businesses reduce from 20% – 40% personnel costs IT every year.

3.2 quality Assurance, availability of IT systems

IT services Helpdesk help ensure IT systems always operate constantly, thanks to our team of experienced professionals, capable of coping with the unexpected incident. Besides, the service provider IT is usually set to the agreement a service level (SLA) closely, ensuring the response time is fast, and the measures to troubleshoot effectively.

3.3 scalability flexibility

The IT service Support provides a flexible solution that allows businesses to expand or collapse the scale support purchase according to the actual demand. For example, if the business is scaling, or implement new projects, can quickly replenish IT employees to meet increased demand, which does not require businesses to recruit or train new employees.

3.4 Ensure professionalism from IT team

The supplier IT Helpdesk usually owned team of professionals have extensive knowledge, is continuously trained on the new technology. They have the ability to handle fast efficient technical issues, minimize disruption, help businesses improve the quality of commissioning, the safety of IT systems.

A deployment process services IT Helpdesk professional help to ensure the smooth transfer in and maintain quality high support.

Step 1: assess needs of the business

First, businesses need to conduct needs assessments, internal IT, determine the specific requirements that service Helpdesk need to meet. Factors to consider include the size of the business, type of incident frequently, the time frame needed support. Step this review is the basis for determining the types of services IT Support best fit.

Step 2: choose the service provider IT Helpdesk

Choosing the right supplier is the determining factor to the success of IT services for business. Need to consider the reputation, experience, scope of support of the service provider. Reference reviews from the previous clients and ask to see past service contract template can help a business be more clear view.

Step 3: agreement a service level (Service Level Agreement – SLA)

SLA is a core element in the deployment of IT services Helpdesk. The terms in the SLA, including response time, processing time of the incident, the commitment related to the quality of support. SLA as detailed risks for business as are minimized and quality of services, as is guaranteed.

Step 4: Training and connection system

Before starting deployment, service providers need to conduct training of personnel and connect the system to the infrastructure of the business. This process includes providing the instructions to use the software, access to the system, perform the manipulation prepared to ensure the service can operate immediately when the business need to.

Step 5: track gauge adjustment

Once deployed, enterprises need to constantly monitor reviews the performance of the service. The index reviews, including response time, resolution time incidents, the level of satisfaction of users. Based on this data, businesses can suggest improvements or adjust the SLA to ensure services meet the needs of practice.

The choice of service provider, IT Helpdesk fit can bring many long-term benefits for the business. To make informed decisions, businesses should consider the following criteria:

Reputation, experience in the market

Supplier has a long experience are appreciated in the industry often brings higher reliability for business. Practice shows that the supplier has more than 10 years of experience often have the ability to handle flexible with the technical problems, complexity, minimize risks, limit disruption to the business. According to the survey from HDI, 85% of businesses said that the service provider perennial bring satisfaction level higher in the support incident management.

Our team of IT professional

Service providers need to have our staff highly professional, proficient in many fields of different techniques such as hardware, software, network and information security. Businesses should learn about the ability to multi-platform support, the tools, the process that providers use to ensure that they can handle any situation that the business may encounter.

24/7 support, has SLA clear

Support 24/7 continuous factor is important for the business to have continuous operation requires high stability. In addition, service providers need to have SLA (Service Level Agreement) clear, detailed rules of response time, resolution time incident and the terms of compensation, if not satisfactory. SLA helps clear the business have the assurance about the quality of service, avoid disputes arising in the process of cooperation.

Scalable, flexible

Providers need flexibility in the adjustment of services according to the changing needs of the business. This is especially important with the business are in the process of scaling or have special requirements need to adjust the services. The supplier has the ability to customize services to quickly adapt to change will help businesses and optimal guaranteed cost performance.

Privacy policy information

Data security is indispensable elements when choosing a provider, IT Support. Providers should have policies, processes, tight security, including data encryption, multi-factor authentication, check the periodic system. With the development of the form of network attack modern, ensuring information security business becomes more urgent.

To optimize the efficiency of the services IT Helpdesk, avoid the risks that can happen business should consider some important notes the following:

Clearly define the expectations, requirements

Right from the start, the business should clearly define the expectations specific requirements for services, including response time, range support, and the index of reviews of effectiveness (KPI). This helps limit the misunderstandings, ensure that services are provided according expectations of the business.

Monitoring and evaluation effective service

Business should perform the monitoring service performance through periodic reports indicators KPIS such as response time, duration of problem solving and the level of satisfaction of the end user. Through the continuous assessment, the business can quickly discovered the problems to ask the supplier timely adjustment.

Relationship building long-term cooperation

A relationship long-term cooperation with service provider not only helps to maintain stability in IT support but also enhances the ability to meet the changing needs of the business. To achieve this, the business should be considered service provider as a strategic partner, always ready to exchange, share, and adjusted to achieve optimum efficiency.

Maintain communication and technology updates regularly

Maintaining regular contact with service providers help businesses timely updates of changes to or new technology. This not only enhances security capabilities, the performance of the system but also help enterprises optimize cost advantage of the latest technology.

Customer registration consultant or hire IT services for business will get our support quickly in 1 working day. Provides multi-format support form as directly at the unit or remotely.

IT services for businesses of Vietnam have terms of engagement absolute security of the whole customer data in the contract signing service.

When implementation is completed, we will send acceptance results to customers; After this time, Lac Viet will provide warranty support if errors occur. We regularly contact to evaluate post-deployment quality and provide the best customer support.