Comprehensive customer experience management, breakthrough revenue growth with optimal cost, leveraging multi-platforms.
✓ Automatic management ✓ security and privacy
✓ Optimize marketing efficiency ✓ User-friendly interface
Customer service 24/7 | Customization on request
The journey of building sustainable customer relationships with LV-DX CRM.
The marketing campaign aims to reach and nurture potential customer files
Build sales events, closing opportunities, and revenue-increasing activities
Support hotline, feedback, post-sales customer care services, warranty, and maintenance
Customizable classification (behavioral, demographic, etc.) and stored in the system
Customize the sales process according to customer requirements and product characteristics
Create follow-up sales opportunities, brand viral marketing, and word-of-mouth marketing
The marketing campaign aims to reach and nurture potential customer files
Build sales events, closing opportunities, and revenue-increasing activities
Support hotline, feedback, post-sales customer care services, warranty, and maintenance
Customizable classification (behavioral, demographic, etc.) and stored in the system
Customize the sales process according to customer requirements and product characteristics
Create follow-up sales opportunities, brand viral marketing, and word-of-mouth marketing
Benefits of implementing the solution
Automated marketing - Proactive sales - Sales expansion
Right approach
Managing simultaneous digital marketing campaigns (email, SMS, social marketing, etc.) to reach the right potential customers.
Fast order closing
Analyze potential customer data, calculate opportunities, optimize the sales process to quickly close deals.
Long-term retention
Automated customer care through call center services, automatic Q&A, warranty - maintenance, satisfaction surveys,...
Solution set to support CRM business management
Manage marketing activities on one system
Link with marketing activities, automatically deploy and collect customer information from marketing activities.
Manage Social Network, measure effectiveness
Post content automatically, optimize campaigns, integrate customer data, create reports & analysis.
Website links, E-commerce systems
Multi-channel order tracking, customer support chatbot, integrated SMS notification sending, business process linking.
Email marketing and Automation tools
Automate campaigns, track performance, segment customers, and link business processes.
Automate event workflows
Organize scheduled events, announce and promote, sell tickets and pay online, manage guest information.
Manage potential customers
Support businesses to reach, communicate and interact with customers effectively.
Collect customer information
Connect and synchronize with channels to automatically collect customer information.
Build customer database
Information after being collected is arranged and divided into logical fields.
Classify target customers
Screen and analyze customer data into groups according to goals.
Manage potential customers
Nurture, analyze and track actions and order conversion rates.
Customer care
Scheduling automated care based on time intervals via messages, emails, and calls.
Automate business processes
Automate the business process, creating a buyer experience through consistent and transparent sales processes.
Automated task management
- Automatically allocate tasks and KPIs
- Evaluate and distribute data
- Plan inputs, automatically collect, and organize information
- Assign data permissions and task groups
- Automatically transition information status upon completion
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Automated customer care
- Manage the entire customer journey
- Suggest detailed steps for improvement
- Manage warranty periods, maintenance, and post-purchase programs
- Classify and evaluate usage journeys
- Manage customer lists and care stages
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Statistics - Visual reporting
- Employee performance
- Automated sales reporting figures
- 360° KPI analysis
- Business activity tracking, shipment progress
- Automated reporting with charts, providing visual insight
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✓ No setup fees ✓ 24/7 customer service
✓ No credit card required ✓ Cancel anytime
✓ 24/7 customer service
✓ No credit card required
✓ Cancel anytime
Realtime customer service
Customer management and forecasting future needs enable the customer service department to interact with customers as quickly as possible.
Information management
Synchronize data across one platform, categorize by stage of engagement, by customer group for easy searchability
Remote support
The call center system allocates calls based on scripts, integrates online meetings, and uses multiple third-party platforms.
Insight analysis
Support customer research and outline specific customer profiles for each product.
The unique value proposition of the LV-DX system
- Data and service interoperability
- Reduce investment costs
- Useful & easy to use
- Operational 24/7, anywhere
- Safety, security
- Big data processing
Data and service interoperability
Reduce investment costs
Useful & casual
Operational 24/7, anywhere
Safety, security
Big data processing
Manage tasks, schedule meetings, email notifications
Coordinate and maintain relationships with customers
Training at online store
Organizational chart, documentation
Payment of job and project costs
Evaluate sales staff performance
Payment
Public debt
Expense payment
Suggestions for improving human resources activities, performance, and satisfaction
Lac Viet's Technology Ecosystem
Applications
Platform infrastructure
Technology services
IT equipments
Collaborate with more than 100 partners
