Digital transformation for the Travel Industry
Solution for rapidly developing the tourism industry into digital, green tourism, fostering green and sustainable growth.
- Business travel
- Service residence
- Tourism department of
- Department of Culture and Sports
The specific challenges of the tourism industry and the output standards post-digital transformation
Difficulty/mission
- Revenue and costs often fluctuate due to uncontrollable factors such as weather, market conditions, and unforeseen events.
- Tracking cash flow is complex, with many small expenses in retail.
- Difficulties in forecasting, budgeting, and cost management.
The requirement is for results after digital transformation
- Automating financial processes and forecasting cash flow
- Cost optimization, risk management.
- Efficient analysis of operations, providing 24/7 decision support.
Difficulty/mission
- Demand fluctuations varied, unpredictable change ago.
- The desire to personalize the travel experience increase.
- Strict requirements on the quality of service and experience at the destination.
- Interactive multi-channel 24/7, is listen to the feedback/rating after the experience.
The requirement is for results after digital transformation
- Chatbot consulting, support, ordering, customer care, and automatic complaint resolution.
- There is a sales analysis system, customer segmentation, customer behavior analysis, and trend prediction.
- Personalize customer experience, proposed services, the suitable route.
Difficulty/mission
- Working environment dynamic admin mankind, multi-point should experience good employee.
- High resource volatility leads to high recruitment demand.
- Need the ability to work in multicultural environment, more knowledge, and soft skills.
The requirement is for results after digital transformation
- Automating recruitment processes and evaluating candidate competencies.
- Online training, monitoring and evaluation job performance, sentiment analysis, staff, predict risks.
Difficulty/mission
- Services diversified high, constant change should manage the quality of service is not homogeneous.
- The management system feedback, comments don't work well.
The requirement is for results after digital transformation
- Strengthen quality control and safety through the use of IoT technology and artificial intelligence in operation management.
- Optimized management of customer feedback and improve our service continuously.
Digital transformation solutions for the tourism industry
from Lac Viet with partners
Digital transformation solutions for the tourism industry from Lac Viet with partners
Assist businesses in accessing potential customers online, attracting new customers. Personalize unique experience journeys, meet the individual needs of each customer. Enhance breakthrough competitiveness in the digital tourism market, attract and retain customers
Comprehensive enterprise management software
Digitization of documents (electronic documents, incoming and outgoing correspondence)
Collaboration tools, electronic signatures, and task management.
Real-time employee experience system
Management of candidate, customer, and supplier experience
Customer
(LV-DX CRM)
- Customer relationship management
- Customer support chatbot
- Customer feedback after experience
- Marketing automation management
- Social media management
- Promotion management
Financial
(LV-DX Accounting)
- Financial-Accounting management
- Electronic invoice
- Partner management
Human resources
(LV-DX People)
- HR software - Timekeeping
- Benefits management software
- Online training management
- Yield management - capacity
Service
(LV-DX sureGo)
- Travel Website
- Tour advisory chatbot
- Booking services, Book a tour online
- Digital map application
- Local travel guide
One integrated system - catering to all business transactions
Data mining service or application
Data analytics system - Making data the central hub for management anytime, anywhere
Reports, statistics, data analysis, customer, Human resources, revenue, profit ... track operational efficiency
Utilizing artificial intelligence applications such as Big Data, Deep Learning to mine digital data
Application in risk management (weather effects), forecast tourism demand, proposed the destination suits, personalized travel experience. Forecast revenue/ gross profit, net profit, according to each time/season of the year), trends, destination, type of travel, eat & drink seasonal/regional ...
Transforming data into valuable assets that can be inherited.
Specialized technology devices and solutions system
Security Camera systems, DVR/NVR, motion sensor.
POS device, card reader machine, invoice printer
WiFi router, WiFi access point
Touchscreen display, invoice printer, card reader machine
IT services & equipment - Infrastructure & platform software
Challenges, opportunities & trends in the tourism industry
In 2024, Vietnam's tourism industry is expected to recover to 80% of pre-Covid-19 levels. According to the Vietnam National Administration of Tourism, revenue is forecast to reach 650 trillion VND.
The explosion of online travel guests booking hotels, flights and other services online via OTA (travel agent). The stiff competition from other countries in the region such as Thailand, Malaysia, Singapore,...
The trends in green travel,community-based travel, island tourism, MICE combined travel, medical tourism, cultural tourism, and spiritual tourism are developing. Vietnam is the destination that international travelers are most interested in within the Southeast Asian region.
According to Future Market Insights, the global music tourism market is predicted to reach 11.3 billion USD in the next 10 years. Vietnam is also quickly embracing this trend and leveraging it for tourism development.
The whole world is undergoing a digital transformation. It's time for businesses to proactively adapt to the trend, seize opportunities, and overcome challenges.
Depending on the actual situation, we will advise businesses on selecting applications based on the digital transformation model that aligns with the strategy they need to implement, their readiness level, and the maturity of enterprise management in the proposed model.
Artificial intelligence applications essential in the digital transformation of the tourism industry.
Lac Viet and its partners have been, are, and will continue to apply artificial intelligence to accelerate rapid digital, green, and sustainable transformation.
Machine Learning
Predicting tourism demand, proposing suitable destinations, and personalizing travel experiences.
Blockchain & Augmented/Virtual Reality (AR/VR)
Blockchain for verifying traveler identities, managing electronic tickets, and making payments. AR assists travelers in exploring destinations and providing directions. VR enhances destination experiences before arrival.
Artificial intelligence applications essential in the digital transformation of the tourism industry.
Lac Viet and its partners have been, are, and will continue to apply artificial intelligence to accelerate rapid digital, green, and sustainable transformation.
Natural Language Processing (NLP)
Chatbot answers, the support tour, and travel advice. Virtual assistants help travelers plan travel, book a service, and resolve complaints. Analysis of data from reviews, reviews, and construction supports marketing strategy.
IoT (Internet of Things)
Sensors, data collection devices, and IoT management systems track tourist traffic, monitor the environment, and manage tourism resources.
Collaborate to bring innovation to every industry
Years of development
Graphic Design
IT services
Customers
Users
Reviews of our customers
