Digital transformation for F&B businesses
Flexibility with every F&B model - every store management method - improves service speed, increases BOH efficiency, and drives business operations to deliver an excellent customer experience.
- Chain supermarkets
- Café - Bar - Beverage chain
- Restaurant chains - fast food
- Fast food store
- Hotel/resort - Other accommodation services
The specific challenges of F&B chains and output standards post digital transformation
Difficulty/mission
- Diverse needs arise, especially from young customer groups who seek new experiences and demand immediate support
- New trend: a personalized experience
- Fierce competition on product and customer service should segment and positioning the right - flexible
The requirement is for results after digital transformation
- Chatbot consulting, support, order, care, complaint resolution automatically.
- Systematic analysis of sales, segment/customer behavior, and predicting trends.
- Personalizing experiences and suggesting suitable products
Difficulty/mission
- High operating costs - thin profits
- Cash flow need to closely manage & optimize efficiency
The requirement is for results after digital transformation
- Automated financial processes, cash flow forecasting
- Cost optimization, risk management
- Analysis, operational efficiency, decision support 24/7
Difficulty/mission
- Working environment dynamic admin mankind, multi-point should experience good employee
- Recruitment needs high due to resource fluctuations
- Need continuous training to customer service instilled in the culture and behavior
The requirement is for results after digital transformation
- Automation recruitment, competency assessment candidates
- Optimized work schedules of employees based on customer flow, operation of the shop
- Psychological analysis staff, risk prediction
Difficulty/mission
- Product diversification, high, constantly changing according to customer demand
- Manage complex supply chains with high requirements on food safety
- Inventory management and materials is a big challenge due to limited use short and easy to broken
The requirement is for results after digital transformation
- Predict demand based on sales data, history and external factors such as weather, local events
- Optimized formula products, materials management
- Check product quality automatic traceability of raw materials
Digital transformation solutions for the F&B industry
from Lac Viet with partners
Digital transformation solutions for the F&B industry from Lac Viet with partners
Quickly digitize to 'rejuvenate' internal capabilities, become more resilient, and adapt most flexibly to the industry's vulnerable characteristics to every market fluctuation, amidst extremely fierce competition.
Comprehensive enterprise management software
Digitization of documents (electronic documents, incoming and outgoing correspondence)
Collaboration tools, electronic signatures, and task management.
Real-time employee experience management
Management of candidate, customer, and supplier experience
Customer
(LV-DX CRM)
- Customer relationship management
- Online ordering system
- Customer support chatbot
- Marketing automation management
- Social media management
- Promotion management
Financial
(LV-DX Accounting)
- Point of Sale (POS) management
- Inventory management
- Accounting management software
- Electronic invoice
- Partner and Distribution management
Human resources
(LV-DX People)
- HR software - Timekeeping
- Benefits management software
- Online training management
- Yield management - capacity
Manufacturing
(LV-DX Manufacturing)
- Kitchen management software
- Supply chain management
- Quality management products
One integrated system - catering to all business transactions
Data mining service or application
Data analytics system - Making data the central hub for management anytime, anywhere
Reports, statistics, data analysis, sales, customer, inventory,... track operational efficiency
Utilizing artificial intelligence applications such as Big Data, Deep Learning to mine digital data
Application in risk management (weather effects), forecasting (forecasting capital needs/employees in stores per season, revenue/gross profit, net profit, for each store, area, period), and trend analysis (seasonal/regional eating & drinking trends, raw material prices, market, and competitors)."
Transforming data into valuable assets that can be inherited.
Specialized technology devices and solutions system
Security Camera systems, DVR/NVR, motion sensor.
Card reader, facial recognition device, turnstile.
POS device, card reader machine, invoice printer
WiFi router, WiFi access point
Mobile application, web ordering, GPS tracking system
Touchscreen display, invoice printer, card reader machine
Barcode scanner, the computer, the system LED lights guide.
Weight sensor, barcode scanner, computer system
Temperature sensor, humidity sensor, light sensor, measuring device
IT services & equipment - Infrastructure & platform software
Challenges, opportunities, and trends in the F&B industry
According to McKinsey, big data analytics can help F&B businesses increase profits by 15%. According to Forrester, 75% of F&B businesses report using data analytics to improve their operations.
In 2025: According to Euromonitor, the global virtual restaurant market is projected to reach 1 billion USD, with Vietnam expected to reach 200 million USD. The online food ordering market in Vietnam is anticipated to reach 2 billion USD.
In 2025, the market for cloud kitchens globally is expected to reach $1 billion (according to Mordor Intelligence), with Vietnam expected to reach 500 million USD (according to Euromonitor)
Industry revenue in the F&B sector in Vietnam is expected to reach 800 trillion VND in 2024, reflecting a 14% increase compared to 2023. The number of stores is projected to increase by 10% compared to 2023.
Retail stores exclusively for online orders (dark stores): Coresight Research projects that the number of these stores will increase from 2,000 in the US in 2020 to 10,000 by 2025. Meanwhile, in Vietnam, Coopmart and VinGroup are testing this model.
The strong development of digital business models and cashless payments, along with the application of artificial intelligence (AI) technology and the global tourism recovery, will contribute to the rapid and sustainable development of the chain. It is time for businesses to proactively adapt to change, seize opportunities, and overcome challenges.
Depending on the actual situation, we will advise businesses on selecting applications based on the digital transformation model that aligns with the strategy they need to implement, their readiness level, and the maturity of enterprise management in the proposed model.
Artificial intelligence applications necessary in the conversion of the string F&B
Lac Viet and its partners have been, are, and will continue to apply artificial intelligence to accelerate rapid digital, green, and sustainable transformation.
Big Data Analytics
Analyzing big data from transactions, orders, and customer information to understand shopping behavior and forecast customer demand by season, day, and time. Automating recruitment processes.
Machine Learning
Custom menu, product recommendations, personalized customer experience based on shopping history, preferences. Optimize your shipping process.
Artificial intelligence applications necessary in the conversion of the string F&B
Lac Viet and its partners have been, are, and will continue to apply artificial intelligence to accelerate rapid digital, green, and sustainable transformation.
Natural Language Processing
Chatbot, conversation system, order assistance, complaint resolution, automatic question answering, suggest suitable food and beverages
IoT (Internet of Things)
Connect kitchen appliances, POS system, sensors for automating production processes, and inventory tracking. Automate serving processes (Robot).
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