AI Assistant is what? Top AI Assistant popular for business

In the era of digitalization, businesses increasingly looking for smart solutions to optimize operation and reduce costs, improve working efficiency. Artificial intelligence (AI) have opened up many opportunities breakthrough, in which AI Assistant (virtual assistant AI) is becoming an important tool for business process automation, decision support, improve the customer experience.

AI Assistant capable of handling natural language learning from data, perform complex tasks, support people in many different fields. Business can apply AI Assistant to take care of customers, management, internal affairs, finance, accounting, or even recruitment.

So AI Assistant actually is? How it works, bring back what are the benefits for business? In this article Lac Viet Computing going more in-depth information about the application of AI Assistant in the operating business, which helps businesses to leverage this technology to sustainable growth.

1. AI Assistant is what?

1.1. Definition AI Assistant

AI Assistant (virtual assistant AI) is a system of artificial intelligence is designed to support the implementation of the automation work by receiving, processing, and feedback information in a smart way. Don't stop at answering questions, the AI Assistant has the ability to learn from data, understand natural language, decision support, help businesses optimum operation.

Typical example of the AI Assistant can mention Google Assistant, Siri, Alexa, the virtual assistant personal downloads on the market. However, in enterprise environments, AI Assistant designed more intensive, can be integrated into management systems enterprise to automate workflow, data analysis, customer management, optimal financial – accounting.

1.2. AI Assistant works how?

AI Assistant operate based on two core technologies:

• Processing natural language (Natural Language Processing – NLP): Help SOMEONE understand, feedback, question of the human in a natural way as an employee. For example, ONE can understand the question “do I have how much order not processed?”, reply to extract data from the system management menu.
• Machine learning (Machine Learning – ML): Help AI learn from existing data to improve accuracy in the response. As much use, AI Assistant as smarter, better understand the needs of the business.

AI Assistant can be integrated into the business software like CRM (customer management), ERP (resource management business), software, accounting system, HRM (hrm) to help automate tasks such as:

• Support staff seeking internal documents quickly.
• Remind the important work, schedule a meeting.
• Customer support in the questions and answers, look up information products/services.
• Synthetic financial statements, predict financial trends in the future.

Thanks to the possibility of automation and continuous learning, AI Assistant to help businesses increase processing speed work, reduce the volume of manual work, improve performance overall.

2. Applications AI Assistant in business

2.1. AI Assistant in work management and internal processes

One of the major challenges of the business is management work efficiently, especially when the company scale expanded. If none of the well-organized, work can be delayed, employees take a lot of time searching for documents or forget important tasks.

AI Assistant can help manage and optimize workflow by automating tasks such as task assignments, reminders, schedules, track project progress, support access to internal data.

Practical example:

• AI Assistant can send automatic notification of deadline work, remind employees to complete the task the right term to minimise forget work, ensure the work out schedule.
• In the meeting, AI can summarize the main content, record meeting minutes sent to all member related help save time, ensure no important information is missed.
• ONE can find documents quickly by understanding the user's query. Instead of losing time looking for the file in the system, the staff just ask the AI Assistant and get immediate results.

Business benefits received:

• Increased performance thanks to the automation of task administration.
• Reduce errors due to forget tasks or confused in the process.
• Management support work more easily, which helps leaders to have an overview on project progress.

2.2. AI Assistant for customer care

Customers increasingly expect a fast response, accurate from the business. However, do not always care team customers can also handle immediately all the requirements. This can make customers lose patience, to influence their experience.

AI Assistant to help businesses automate customer service via chatbot AI smart, answer common questions, support orders, handle complaints or provide product information, without the intervention of staff.

Practical example:

• The big banks such as Vietcombank, TPBank has deployed AI Chatbot for customer support lookup your account information, check balances, transaction guide. Thanks to that, customers can get support instantly without the need to call for total station.
• A company e-commerce in Vietnam has used chatbot AI for product advice and support order. The result is the conversion rate of orders increased by 30% of customers have shopping experience more quickly.

Business benefits received:

• Offer 24/7 customer service, even outside working hours.
• Increase the response speed, reduce the waiting time of customers.
• Save personnel costs, reduce the pressure for our team of customer care.
• Improve the customer experience, help them feel supported, quick and more professional.

2.3. AI Assistant in the financial – accounting

Financial management precision is vital for any business. However, the synthetic data, financial analysis, report, check, debt, cash flow projections, usually takes a lot of time, easy-to-happen errors if done manually.

AI Assistant can support, process automation, financial accounting helps business money management more transparent, avoid errors, given the financial decisions more efficiently.

Practical example:

• AI can automatically generate financial reports in real time, help accountants do not need to take hours to synthetic data.
• Businesses can use AI to forecast cash flow, get warnings about the account receivable or payable coming to term, from which more active in the financial plan.
• A retail business has application AI to analyze spending trends and optimal budget, help them cut 15% of operating costs each year.

Business benefits received:

• A 60% reduction in synthesis time financial data and help accountants to focus on the more important tasks.
• Detect errors quickly, reducing the risk of errors in financial statements.
• Financial forecast more precisely, help the business decision-making based on real data.

2.4. AI Assistant in recruitment and personnel management

Recruitment – hr manager is one of the important work but also more costly of time and resources. To find suitable candidates, businesses have to handle hundreds of resumes, screening candidates, held several rounds of interviews.

AI Assistant to help automate the recruitment process, support personnel in the tasks like resume screening, evaluation of candidates, schedule interviews, data analysis, hr.

Practical example:

• A large technology company has applied AI in the recruitment process, to help automate the screening profile and suggest the most suitable candidates based on the criteria employed. The result is recruitment time reduced by 40% compared with traditional methods.
• AI can analyze hr data to predict the rate of the holiday, help business plan to retain talent better.

Business benefits received:

• Save time recruiting, helps businesses quickly find suitable staff.
• Remove the subjective opinion, help in the recruitment process fair and more transparent.
• Enhance effective management personnel, to help businesses be more accurate view on the situation of human power.

3. Top AI Assistant for business popular today

Below is comparison table synthetic 6 AI Assistant for business helps organizations easily evaluate the solution chosen in accordance with the needs operate, scale and resources current.

3.1 LV AI Assistant – Solution AI Assistant from Lac Viet

Lac Viet AI Assistant is the solution virtual assistant AI comprehensive business process automation, optimal operation and performance-enhancing work. This solution integrates many advanced technologies, helping enterprise application AI on the more important areas such as customer care, management jobs, accounting and finance, hr.

Feature highlights

• Chatbot AI 24/7 customer support, auto-reply, product consulting/services.
• Automate workflows, schedule reminders, assistance in finding materials quickly.
• AI, data analysis, finance, optimization, reporting, risk warning.
• Support recruitment, personnel management, help screening resumes, personnel evaluation more accurate.

3.2. Microsoft Copilot – Assistant AI deeply integrated in the ecosystem Microsoft 365

Microsoft Copilot's AI assistant that is integrated directly in the application Microsoft 365 such as Word, Excel, Outlook, PowerPoint. Here is the solution developed to support business users to handle office work efficiently, save time, improve productivity work every day.

Feature highlights

• Drafting editing a document: In Word, Copilot support, writing, summary, proposed edit, format text according to the context.
• Analyze data quickly in Excel: Just ask in natural language such as “Let's create a chart of revenue by quarter”, Copilot will automatically handle presenting data in a visual way.
• Automation email in Outlook: content Suggestions, email, synthetic mail to contextual, calendar reminder smart meeting.
• Support building presentation: From a file, document or email, Copilot can create a slideshow in PowerPoint with a logical structure, photos and content match.

Worth bringing back to business

• Save time manipulation such as report writing, data collection, email.
• Increase the quality of office work, helping employees focus on the work strategy instead of repetitive tasks.
• Shorten decision-making time through the retrieve, analyze information quickly and accurately.

Score limit

• Requires users familiar with Microsoft 365 to take advantage of their full potential.
• Only works in Microsoft environments, difficult to integrate with other platforms.
• The investment cost is higher than a number of solutions AI assistant independently.

The package price

• Microsoft Copilot is offered as additional service for Microsoft 365 E3/E5.
• Reference price: us $ 30/user/month (according to the publication from Microsoft).
• Link official: https://www.microsoft.com/en-us/microsoft-365/copilot

3.3. Google Duet AI – AI Assistant, easy to use for ecosystem Google Workspace

Google Duet AI is the AI assistant integration in the office tools, Google Workspace as Docs, Sheets, Slides, Gmail, Google Meet. With the ability to understand natural language, quick taps on the familiar tools, Duet AI help employees handle the day's work efficiency and team collaboration easier.

Feature highlights

• Write/edit documents in Google Docs: Duet AI can propose content, editing, writing, summary paragraphs, or create an outline for your document.
• Automation processing spreadsheet in Sheets: Hint formulas, analyze data, create chart according to simple questions.
• Design slide presentations quickly in Slides: Create slide from content, description or material available.
• Summary of the meeting in Google Meet: auto notes, to identify the main content in a video meeting.
• Write professional email in Gmail: Suggestions email template according to the purpose such as please stay, thank, report...

Worth bringing back to business

• Shorten work time office, especially for those groups often collaborate online.
• Increase effective team interaction thanks to the ability to summarize, share and sync.
• Easy to approach, do not need in-depth training for functional interface close to ordinary users.

Score limit

• A number of advanced features not yet supported English as the main language (English, Japanese,...).
• No custom depth is according to internal data business as the solution ONE separate.
• Effective use depends on the level of organization use Google Workspace comprehensive.

The package price

• Duet AI is integrated into Google Workspace with the advanced package (Enterprise).
• Reference price: us $ 30/user/month (price may vary by market).
• Link official: https://workspace.google.com/duet-ai/

3.4. ChatGPT Enterprise – AI Assistant multipurpose for business

ChatGPT Enterprise is the premium version of the model ChatGPT by OpenAI developed, designed exclusively for business. Supports not only answer questions, compose content or language processing, ChatGPT Enterprise also has the ability to customize according to business needs, ensuring data security in high level.

Feature highlights

• Text editor, emails, documents, according to the particular context of each business.
• Content analysis, information extraction, reporting from the data input (can train on own data).
• Assistant internal custom: ChatGPT can be integrated work chatbot internal support staff lookup processes, documents, reports...
• Business-class security: Data is not used to coaching, public, there are mechanisms for access control.

Worth bringing back to business

• Increase speed and accuracy in language processing: useful in tasks such as synthesis, contract, report, presentation.
• Flexible according to the industry, the problem of privacy: Businesses can train the model to fit areas such as legal, finance, marketing...
• Save personnel costs administrative when can automate the manipulation, the insider's guide.

Score limit

• Need to have a team of basic techniques to deploy trained or integrated with internal systems.
• No built-in office software as popular as Microsoft or Google, which need to build a threading own use.
• The cost of the initial investment can be high if deployed at large scale requires deep customization.

The package price

• Package ChatGPT Enterprise is OpenAI quotes depending on the scale and business requirements.
• Standard package usually starts from about 25 – $ 60/user/month, depending on features used.
• Link official: https://openai.com/enterprise

3.5. Zoho Zia – AI Assistant comprehensive for small and medium business

Zoho Zia is a virtual assistant built-in ecosystem management software business Zoho – a set of management solutions, from sales, finance, hr to customer care. With technology, artificial intelligence, Zoho Zia support the automation of the repeated actions, provides forecasts, analysis, proposal help business decisions quickly, the more accurate.

The strong point of Zoho Zia is the ability to serve small and medium enterprises – the unit needs a solution for effective management but don't have the resources to invest in complex systems.

Feature highlights

• Analysis and forecast business: Zoho Zia can predict sales trends based on historical data, alerts when falling sales or customer behavior change.
• Hint intelligent action: Upon detection of a customers tend to leave, Zia will take out the proposed care or interact fit.
• Search data smart: Instead of lookup craft, employees can ask Zia using natural language such as: “Customers do not feedback in the last 7 days?”
• Emotion analysis, email: Zia can identify tone in an email (positive, negative) to priority handling customer feedback.
• Automate workflows: Zia suggestions how to simplify the operation repeated, as set up automatic email reminders work schedule...

Worth bringing back to business

• Increase performance internal working thanks to the automation, smart suggestions.
• Decision support based on data, no longer dependent on feeling.
• Save time expense management, business suit, no restriction.
• Easy to deploy because of the friendly interface, does not require much technical knowledge.

Score limit

• Zoho Zia mainly exert the best effect when businesses use many modules in the ecosystem Zoho (CRM, Books, People...).
• Some features advanced AI is not yet supported well by English.
• Interface has been localized and comprehensive, there should be people who understand English at a basic level and above.

The package price

• Zoho Zia is provided by each product in the Zoho suite, for example, Zoho CRM, Zoho Books, Zoho Desk...
• Package CRM, Professional or Enterprise (including Zia) is priced from 23 – 40 USD/user/month.
• Link visit the official: https://www.zoho.com/zia/

3.6. Salesforce Einstein – AI Assistant designed specifically for customer management/sales

Salesforce Einstein is AI assistant is integrated in the platform to manage customer relations (CRM), the worldwide leader in Salesforce. Other than the AI assistant typically only support notes or summary of contents, Einstein was built to analyze customer behavior, predict trends, buy, optimize sales strategies.

Here is the solution in accordance with the enterprise-scale, medium and large, or the unit has a sales team, customer care east island are in need of tools to support decision-making faster, more accurate in the entire customer journey.

Feature highlights

• Scoring potential customers (Lead Scoring): Einstein analyze customer data to determine who has the ability to purchase the highest, help the sales team focused on target.
• Forecast sales (Sales Forecasting): automatically calculate and predict revenue in real time, based on existing data.
• Auto notes, summary call or email in the CRM system, reduce the load of manual work.
• Analyze customer behavior: Determine the behavior is likely to lead to a purchase or leaving the service, from that given warnings or recommendations of action.
• Auto suggestion email content, customer feedback, according to history of previous interactions.

Worth bringing back to business

• Improve the efficiency selling: business Staff to focus on potential customers, instead of the equal share of resources.
• Increase the ability to retain customers through behavior analysis early feedback in a timely manner.
• Decisions based on real data, not just feelings of employees.
• Optimal cost marketing, sales, thereby improving overall profitability.

Score limit

• The high cost, more suitable to medium and large business or have the resources to deploy CRM system in-depth.
• Requires initial training, due to varied features, process the more complex the tool, simple CRM.
• Depends on the ecosystem, Salesforce, if business don't use Salesforce, it is difficult to integrate Einstein in an optimal way.

The package price

• Einstein is integrated in the package of Salesforce Sales Cloud Enterprise and above.
• Reference price: from 150 USD/user/month, not including extensions.

Link official: https://www.salesforce.com/products/einstein/overview/

4. Benefits of AI Assistant for business

4.1. Reduce workload and to increase working performance

In the environment of modern business, the workload is growing, requirements, processing speed faster. Many businesses still spend most of the time for the task repeats as data entry, text processing, general report, track schedule.

AI Assistant to help automate this task, help employees focus on the work of higher value such as decision making, strategy, content creation, or customer care personalization.

Practical example: A company financial services has applications AI Assistant on the management of material handling contract. As a result, the processing time record 50% discount, help staff can focus on advising customers instead of losing time for the paper work craft.

Business benefits received:

• Save time work by reducing the task.
• To limit errors in the process of entering data and synthetic data.
• Increase work productivity, helping employees can focus on the job have a higher value.

4.2. Enhance the service experience for customers

Customers today expect fast support, personalization, exactly. However, many enterprises still face difficulties in the timely response to the needs of the customer, in particular in the frame peak hours or outside working hours.

AI Assistant that can operate 24/7, to help businesses immediately answer the questions of customers, from research to product information, instructions for use, to handle complaints. AI can learn from your previous conversation to provide feedback increasingly more accurate.

According to a survey by HubSpot year 2024, 69% of customers prefer to communicate with chatbot AI better because a fast response, accurate, do not have to wait long.

Business benefits received:

• Improve the response speed, customer, reduce the waiting time.
• 24/7 customer support, even outside office hours.
• Personalize the customer experience, increase satisfaction and loyalty.

4.3. Reduce operating costs business

Operating business efficiency is not only related to the optimization process, but also reduce the cost without compromising the performance. Hiring more staff for the job repeats can be expensive, while applications AI Assistant to help automate these tasks at a lower cost.

According to research from Deloitte, the business applications AI Assistant to operate, can save from 30% – 50% personnel costs thanks to automation of processes such as customer support, document management, order processing, financial control.

Business benefits received:

• Reduced personnel costs for the work repeated.
• Optimise resources, allocate resources more efficiently.
• Improve profitability by cutting costs not necessary.

4.4. Improve decision-making by AI to analyze data

In the era of data, any business has the ability to analyze and take decisions quickly, the more accurate will have competitive advantage. However, the collect aggregate and analyze data in the traditional way takes more time, can lead to errors.

AI Assistant helps to automatically collect, aggregate, analyze data, and then take out the forecast for help leaders make better decisions. AI system can handle large amounts of data in short time to detect market trends, analyze customer behavior, given the hints, strategy.

Business benefits received:

• Decisions faster, more accurately based on the data analysis in real time.
• Predict market trends help businesses go before the opponent.
• Limited financial risk, help manage cash flow more effectively.

5. Things to note when deploying AI Assistant in businesses

5.1. Properly identify the needs and the scope of application of AI

Before deploying AI Assistant, businesses need to clearly define the objective and scope of application, avoid investment that does not bring the realistic effect. AI can assist in many different areas such as work management, customer care, finance and accounting, recruiting, personnel management. However, not business would also need the application AI in all areas at the same time.

Business should answer following questions before implementing AI Assistant:

• What process is consuming much time or need automation?
• Which parts are experiencing difficulties in managing a large workload?
• Personnel are lost how much time the task is repeated?
• The main objective of the business when applying the AI is what? (Improved performance, cost savings, improve customer experience, optimize processes,...)

For example:

• If the business is experiencing difficulties in managing internal processes, AI Assistant can help automatically schedule reminders, search support documents quickly, and track project progress.
• If the business wants to improve customer care, AI can integrate chatbot support 24/7 automated customer feedback, process requests faster.
• If the business has the number of financial transactions, large, AI can support automatically reporting financial debt monitoring, predict cash flow.

The clearly identified needs help enterprises deploy AI true center of gravity, optimal cost, to achieve the best results.

5.2. Solution options AI fit scale business

Not all businesses need the same kind of AI Assistant. Depending on the size, industry, businesses should choose a solution suitable AI to optimize the performance of investments.

Small and medium enterprises (SMEs):

• Can start with chatbot AI customer support or AI office assistant to work management, materials handling.
• Solution AI does not need too complex, but must be easy to deploy, reasonable cost, effective immediately.
• For example: A start-up companies can use chatbot AI to auto reply to customers on website and Facebook, to reduce the pressure for staff.

Big business or corporations:

• Need solution AI Assistant comprehensive, integrated into the management system business (ERP, CRM, accounting software).
• AI can help automate the approval process, track performance, personnel, and support decision making based on big data.

For example: A large multi-national corporations can deploy AI Assistant to manage financial, forecast, cost, support, data analysis market.

Choosing the right solution to help enterprises leverage the maximum benefits of AI that do not have to invest too much into the non-essential features.

5.3. Data security when using the AI Assistant

AI Assistant operations based on business data, so information security is the key factor leading. If ONE is not properly implemented, important data such as personnel records, financial, customers can leak, causing serious risks.

The risks businesses need to note:

• Customer data compromised: If AI is not well protected, customer data can be stolen, causing loss of credibility for the business.
• Internal information leaking: AI has access to multiple enterprise systems, therefore, need tight control powers, the level of data access.
• Risks of network attacks: The AI system can become the target of hacker if no security measures accordingly.

How to protect data when using the AI Assistant:

• Just use ONE from the reputable supplier, ensure compliance with the security standards international.
• Apply the policy to control access, allowing only authorized people to use AI to handle important data.
• Encryption of sensitive data, especially financial information and personnel records.
• Regularly check for security updates AI system to prevent security vulnerabilities.

Ensuring information security help businesses protect critical data, creates trust to customers and partners.

5.4. Training personnel to use AI effectively

One of the common mistakes of business when deploying AI Assistant is not adequate training for employees, that they do not know how to use or not to get the most out of AI.

Why need training personnel when deploying AI?

• Increase the ability to adapt to new technology: Staff will easy to get and use AI in a more efficient manner.
• Reduce anxiety about job losses: When you understand AI is a support tool rather than replacing human staff members will be more cooperative in the process of deployment.
• Make maximum use of the capabilities of AI: When guided properly, employees can harness the full potential of AI to improve the work.

How to implement training AI in business:

• Organization of the internal training guide employees using AI Assistant in daily work.
• Construction documentation, detailed instructions, including how to use, real-world situations and how to exploit AI.
• Encourage employees to participate in the trial AI give feedback to improve, adjust AI system more consistent with reality.

For example: A business has implemented AI Assistant support staff handle material, but initially many people still do crafts for do not know how to use ONE. After training in practice, 80% of employees have applied AI to work to help save considerable time processing of documents.

When personnel are trained, the AI Assistant has become a automation tool but also a powerful assistant to help optimize workflow, enhance productivity for the entire business.

In the context of the application of digital technology is going strong, AI Assistant not only is a automation tool, but also a smart assistant to help businesses optimize operation, improve productivity, improve the customer experience. The applications AI Assistant into areas such as customer care, management jobs, accounting and finance, hr to help businesses save costs, create competitive advantage and sustainable.