How to remedy the situation extrusion push responsibility or blame in handling work?

The push responsibility or blame in handling work is a common problem in many organizations, and if not addressed thoroughly, it can cause damage to the working efficiency, corporate culture and trust among the employees. To remedy this situation, can apply the measures to be Lac Viet Computing following suggestions:

1. Clearly define roles and responsibilities

Assignment details

• Job description specific: Use the document as the job description (Job Description) to clearly define the tasks, powers and responsibilities of each position in the organization.
• Divide the work according to the project: In the project, split the work into specific tasks assigned to each individual or group, make sure each person knows what I need to do, who is responsible for the work it.

Management by objectives specific (SMART)

• Set clear goals: Ensure that the goal is Specific (Specific), measurable (Measurable), attainable (Achievable), appropriate (Relevant), There are time limits (Time-bound).
• Track periodic review: Periodically review progress towards achieving the goals, make adjustments when necessary, help employees clearly aware of the responsibility of his work.

2. Apply matrix responsibilities RACI Matrix

To avoid extrusion push responsibility in the work, the most important thing is to define clear roles and responsibilities of each individual in each task or project. One of the most effective tools to do this is RACI Matrix. 

This is a matrix helps to divide the responsibility for each work according to four main factors:

• Responsible (responsible for implementation)
• Accountable (responsible for last)
• Consulted (to Be consulted)
• Informed (informed)

Benefits of RACI Matrix

• Clarify personal responsibility: Every team member knows what to do, responsible for what, which helps to avoid the push responsibility or misunderstanding in the process of work.
• Strengthen the collaboration between the parties: Role Consulted and Informed well-defined, the people involved will be updated timely information, helping to create the coordination continuously avoid the breakdown of communication cause project delays.
• Minimize conflicts responsibility: RACI eliminates the situation where two or more people who think that the other person responsible for a task, or no one wants to get the task because I think that it is not his work.
• Improved job performance: By clearly defined who is responsible for each task, the organization can track accurately assess the performance of each individual or group, at the same time timely support when problems arise.

3. Building a culture of responsibility

To promote a culture of “personal responsibility”

• Clear definition of responsibility: Every employee needs to understand the role of their responsibilities in the organization. This can be done through the job description in detail, regular reminders about the role of each individual in the group meeting.
• Promote the active: Encourage the employees to give ideas, suggestions, solutions for the problems arise instead of waiting for direction from superiors. This helps them to feel themselves as an important part of the work process and responsible for the results.

Reward recognition of personal achievement

• Rewards program: Set the program rewarded periodically as “employee of the month” based on the completion of tasks and take responsibility when there are errors. This not only recognized the efforts but also encourage other employees to learn.
• Recognized public: In the meeting or through the channel, internal communications, recognition of the individual or group doing good work, especially when they have good handling the difficult situations without passing the responsibility.

4. Construction of the mechanism responsible for clear

Setting process to handle errors

• Clear process: Build a specific process to handle errors include determining the cause, responsibility, the corrective steps. This helps to avoid a situation of passing the responsibility, but instead is found solution.
• Recorded learning from mistakes: Create the the noted flaws, cause analysis to learn to improve in the future, instead of criticism or blame.

Building commitment to responsibility

• Committed team: Require members to sign a commitment to personal responsibility and the collective in every project or task, in order to affirm the commitment and responsibility of each person.
• Track the price commitment: Periodically check the level of implementation of commitments given feedback to ensure that people comply with their responsibilities.

5. Solve the root of the problem company culture

Leadership example

• Responsible for first: The leader should always be mirror in the responsible and transparent in handling the problem. When errors occur, leaders should get bugs, find solutions instead of blaming others.
• Create an environment of trust: Leaders need to build an environment where employees feel safe to share ideas, admit mistakes, learn from them.

Encourage feedback and learn from mistakes

• Constructive feedback: Encourage employees to give feedback in a constructive, non-judgmental help improved workflowstrengthen the cooperation in the team.
• Learn from mistakes: Instead of serious sanctions, consider mistakes as opportunities to learn grow. Organization of the later analysis project (post-mortem) to evaluate what worked well and what needs improvement.

6. Use tools to fix don't push responsibility

The application of technological tools project management is an effective way to resolve the situation extrusion push responsibility blame in the work. The management software, project work helps to normalize the work processes, increase transparency, improve the ability to coordinate between the individual parts. These tools not only help track the progress of the work which also supports the allocation of clear responsibilities, which helps organizations manage work in a more efficient way.

Benefits of using technology project management in overcoming the status extrusion push responsibility

• Transparency job responsibilities: Management tools such as Trello, Microsoft Project, LV-DX Task to help divide the specific responsibilities for each member of the group. When a task is assigned to someone, the system will record clear who is responsible for the progress of their implementation. This prevents the extrusion push responsibility because everyone can easily check who is responsible for each task.

• Track progress and public status of work: provided features track progress in real time. Every member in the group can see the work completed, how many percent, is on schedule or not, does it matter arising. This helps to prevent the status is delayed or not report to work promptly, because all information can be tracked publicly.

• Automate the process of reminders: Most of the tools of project management are all features that automates the process of sending reminders about deadlines, helping to ensure that the tasks are completed on time to avoid the delay progress. As to the time limit that the work has completed, the system will automatically notify the person in charge, from which help them not to forget their responsibilities.

Transparency of personal responsibility in a team with software management workflows LV-DX Dynamic Workflow.

Contact us Vietnam to sign up free demo software Workflow to reviews the work efficiency operation of the business only on a system, affecting only.

Redress push responsibility or blame in work that requires commitment from both leaders and employees. By building a culture of responsibility, clearly defined roles, promote communication, transparency, training skills, problem solving, improvement, project management, establish the mechanism responsible for clear, solve the root of the problem, the company culture, the organization will create a work environment that is efficient, positive solidarity.

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