5 Main pillars of Digital Transformation in Higher Education

The impact of the pandemic COVID-19 is turning strongly promote this process. Mass university had to quickly deploy online learning, thereby realize that technology not only helps to maintain the school in crisis, but also opens opportunities for innovation, teaching methods and management.

The same Lac Viet Computing learn in detail about the transformation of governance operating system of education university how in this article.

1. Read about digital transformation in higher education

1.1 convert numbers in higher education what is?

Convert numbers in higher education is the application process digital technology to re-structure the comprehensive activities of teaching, learning, research and administration in the university. The goal is not just “bringing technology into the classroom” which is to create an education model flexible, personalized, learner-centered and operate more efficiently.

According to the organization EDUCAUSE (2023), number conversion in higher education is “a chain profound changes are coordinated between culture, human resources, and technology to create educational model operator new”. Learn an easier way, this is not merely “digitized” just turn paper documents into electronic files, which is a comprehensive change thinking, process, organization of the activities of the school.

For example, a university can start by implementing the system, learning management system (LMS) for students to submit assignments, take tests and receive feedback online. However, when combined add the data analysis learning (learning analytics), the early detection of students at risk to poor, simultaneously suggestions learning route accordingly. This is the conversion of food consumption when technology does not only support but also create model train personalization more efficient.

1.2 The constituent components convert numbers in higher education

Component technology: This is the core foundation of all efforts to convert numbers. Includes learning management system (LMS), software management student online learning platform (E-learning), cloud, data analytics and artificial intelligence AI. These technologies help optimize operational processes, shorten processing time, at the same time significantly improve the experience of faculty and students.

Ingredients people and organizational culture: technology is just a tool, people is the deciding factor. A university want to convert the number of successful need a team of visionary leaders, trainers ready to innovate teaching methods, administrative staff be trained to use the system number. When culture “number” is formed, the school will have the ability to adapt quickly to any changes, maintain the momentum for sustainable development.

Composition, process, models, operator: converting number to help university automation of batch processes such as course registration, grading, review the scholarship or tuition management. Instead of handling, data is synchronized and analyzed in real time to help leaders grounded the correct decision. This model is similar to the way the business application of ERP to manage the entire operation on the same system, ensure transparency effect.

Composition, strategy and governance: A plan to convert numbers only effective when there are clear strategies about goals, budget and metrics measurement. However, according to the study of PMC (2023), only about 25% of universities in the world there are conversion strategy of integration. This shows large gaps in which business can participate in consulting, solution provider or to accompany the school in the planning process, long-term strategy.

So, convert the number in higher education not only is the change in technology, which is a journey metabolism overall combination of strategy, people, process and technical infrastructure. When the four elements, this operation synchronized, the school will improve the quality training business will have more opportunities to expand cooperation and development service, branding in ecosystems education number.

2. 5 main pillars convert numbers in higher education

2.1. Digitized data and technology infrastructure – the foundation of convert numbers in higher education

Digitized data and building technology infrastructure is the first step required in the process to convert numbers at the university. Similar to the way enterprise standardization management system, C&B (attendance – payroll – benefits) before the application software automatically, schools also need to build a “set of frame data consistency to operate smart” to all the works digitized and can be deployed seamlessly.

Digitize the entire data management

The university is managed tens of thousands of records, student learning outcomes, faculty information, learning materials, administrative documents. However, the majority of this data was scattered on the Excel file or the more traditional paper, making the retrieval, synthesis analysis difficult.

The digitized data not only saves processing time, but also opens up the ability to analyze information in real time, to serve a decision fast and accurate. For example, when the data learning is focused on a single system, board training can easily detect students at risk of dropping out or trainers have a ratio interactive, low to timely support.

A typical example is the University of National Economics (NEU) – where the system has been implemented Data Lake storage over 50,000 student profile. Thanks to that, the home automation market to 80% process data entry, student affairs, reduce errors and increase the speed of processing information up to 5-fold compared with before (according to NEU, 2024).

Infrastructure construction, modern technology high security

Along with the digitization of data, technology infrastructure is the “backbone” helping every activity of culture is to maintain stability and safety. This system includes:

• Server, data center (Data Center) with international standards to ensure the ability to handle large amount of academic information.
• Intranet (LAN/Wi-Fi) covered the entire support, teaching online, access learning materials not interrupted.
• Cloud storage (Cloud Storage) allows students, faculty, access documents from anywhere, on any device.
• System, multi-layered security, including data encryption, two-layer authentication (2FA), access monitoring smart to protect your personal information.

Values bring:

• Reduce storage costs, operating data.
• Lifting capacity security, limiting information leakage.
• Increase the speed of processing information, the decision more accurate.
• Create a platform to deploy the system as smart as AI, data analytics learning (Learning Analytics).

2.2. Transformation in teaching activities learning – focus improve the quality of training

If data infrastructure is “the foundation”, the switch number in the teaching and learning are at the heart of the entire strategy digitization education university. The goal is to move from the traditional teaching to the learning environment, flexibility, personalization, and two-way interaction.

• Application system learning management system LMS: System LMS (Learning Management System) is the “central executive” for the training activity: from register for courses, assignments, grading to track learning progress. LMS helps instructors easily create classroom management, content management, also students can actively learn and check the results at any time.
• Integrated AI technology, data analysis learning: AI not only helps in automatic scoring or detect plagiarism, which also supports the analysis of learning behavior of the students to give suggestions learning personalization. For example, if students often ignore video content, the system can send reminders or suggestions interactive lessons shorter.
• Development of a virtual classroom: The university today is no longer limited to “the four walls of the classroom”. Material number (videos, podcasts, interactive material, online test) to allow students to learn according to personal progress, while the virtual classroom MOOC (Massive Open Online Courses) opens the opportunity for lifelong learning for thousands of people.

Such platform Coursera has partnered with many universities in Vietnam such as Hanoi University of Technology to offer online courses, international, Vietnamese students access the training content from the top schools in the world.

2.3. Conversion in the university administration

Convert numbers in university administration to work towards automation, transparency and decision-making based on data, to help the school operate more effectively reduce the load significantly the volume of administrative work.

• Firstly, the automation of administrative processes. The work as register for courses, browse research topics, grading practice or level score table can all be digitized, automatic processing through the system software integration. This not only helps reduce errors and craft, but also shortens the processing time profile from few days to few minutes.
• Monday, application systems, human resources management (HRM) in education. With respect to the administration – faculty – staff, software, HRM helps centralized management of hr data, automate processes, timekeeping, payroll, management, allowance, capacity assessment and training plan.
• Tuesday, development dashboard admin executive. This is the new trend in the modern university, which allows the board of directors effective track real-time data on financial, enrollment, graduation rate, effective teaching, or the level of satisfaction of the students. Thanks to that, the decision becomes faster based on accurate data.

2.4. Conversion in scientific research and business collaboration

Convert numbers are opportunities to improve productivity research, increase collaboration, university – business help the market sustainability in the era of data.

• One is to digitize and share research data. The Open Data platform (open data) help faculty and students to easily access, share, announced the results of scientific research to help reduce the duplication of research, promote transparency, interoperability related industry.
• The second one is app Big Data and artificial intelligence AI in research. AI can analyze millions of data science publication, hints trend new topic, automatically extract information from the document. This is the direction that many international schools that have applied to shorten 20-30% of the time research premise.
• Thirdly, to promote cooperation between school and enterprise. Through the platform common data environment research online, the university can be associated with business to product development, technology transfer, or construction training program “tailor-made” according to the recruitment needs practice. This is the model of “University–Enterprise Partnership” that many countries such as Singapore or south Korea has deployed successfully.

2.5. Conversion in the experience students and ecosystem learning numbers

If in the first phase, conversion of focus on infrastructure management, then the present stage direction to improve the experience the learner help students feel learning – research – connection becomes convenient, personalized and more effective.

• One is building a one-stop portal. Students can perform all procedures of education, school registration software, pay school fees, or track learning progress only in a single system.
• Second, developing mobile applications. The app allows students to get instant notifications about class schedules, transcripts, or event in school. Some schools also integrate chatbot support troubleshooting help increase interaction between students and the school.
• Three is app chatbot AI serve the parents, students, and the learning potential 24/7, providing instant info about the entrance, the industry training, admission requirements, career
• Four is formed ecosystem comprehensive learning. Digital Campus is not only online classes, that's not learning, multi-dimensional connection, digital library, virtual lab, center employment, student clubs, support system scholarship.

So, convert the number in higher education consists of five main pillars: data – teaching – administration – research – experience students. When are deployed, these pillars not only help improve the quality of training and competitiveness of the university, but also contributed to education in Vietnam moved closer to international standards in the era of knowledge economy.

3. The steps to deploy convert numbers in higher education

Convert numbers in higher education is not only bringing technology into teaching, which is a comprehensive process that impact on strategy, people, processes and organizational culture. Below is the detailed guide 5 steps to deploy the conversion of efficiency in higher education.

Step 1 – assess the current state and define the vision

Here is the step platform to help the school understand now, want to go to where. Educational institutions need to perform the evaluation of the degree of readiness of on four factors:

• Policy strategy: have overall plan of digitized yet? Priority level out?
• Technology infrastructure: the System software, airtime, data is centralized or decentralized?
• Human resources: Faculty, staff and skilled enough number to operate, innovate yet?
• Organizational culture: the Level of readiness to change, acceptance of new technologies internally.

A vision to convert the number to be mounted with specific objectives: to increase the learning experience of students, optimized management, extended model, flexibility training.

Step 2 – build your roadmap, strategy and cooperation model business

After evaluating the current state, the school should define the strategic roadmap with the pillars include:

• Technology: System LMS (learning management), cloud computing, data analysis, learning, AI support teaching.
• Human: skills Training number of students, lecturers, team building, operating and technology.
• Process: standardize, reduce administrative procedures by process electronic.
• Data: building the foundation data consistency, for both management and academic.

Another important factor is the model of cooperation with business. Many universities are currently applied models “co-creation” (co-creation), which provides business technology platform, while the deployment field training content. The two sides share benefits via outputs (e.g., number of students standard skill number or the number of credits school accredited online).

Step 3 – deploy technology, new process

When there was clear roadmap, the implementation phase should start from the process have a big impact easy to measure. For example, software deployment, training management, LMS, timekeeping, teaching, school registration, part online or management point list, testing electronics.

Just like in business when applied systems, timekeeping, and payroll automatically, the biggest change lies not in the software, which in humans. So, the school should organize internal training, internal communications to faculty and students understand the benefits from that actively participate.

Step 4 – Measure results, continuously adjustable

Number conversion is the process of continuous improvement, not a destination fixed. Schools need to establish a set of indicators for measuring KPI's as clear as:

• The proportion of administrative procedures are handled on digital platforms.
• The proportion of students learning online or using electronic learning.
• The level of satisfaction of faculty and students with platform number.
• The rate of cost savings or operating time than before.

Step 5 – optimize and extend patterns

After stable operation, the next step is scaling the application range of goods to other areas such as:

• Management, scientific research, international cooperation, management alumni.
• Short-term training, micro-credential and the model of “education-as-a-service,” in which businesses can order the course or certificate according to the actual demand.
• Development center of innovation, alignment with business and technology to maintain capacity updates new technology.

To ensure sustainability, the school should develop plan long-term investment on the budget, manpower and technology. Models of public – private partnership (PPP) is a feasible, help the school to reduce the financial burden, just approach the advanced technology from the business.

Convert numbers in higher education is a journey of strategic, requiring the commitment of leadership, the faculty – student and companionship from the business. When done right direction, it does not only help the school optimum operation, but also contribute to creating an ecosystem of open learning, flexible closely linked to the needs of the economy number.

4. App Chatbot AI Lac in the transformation of education university

Chatbot AI of Lac Viet – units has over 30 years of experience in software development administration number, was built based on the technology of Processing natural language (NLP) and machine Learning (Machine Learning), which allows to understand the context of questions, correct answers, learn constantly from interaction data. This solution not only helps to reduce the load for a team of consultants, administrative but also support building photo modern university, friendly, willing to numerical integration.

Chatbot AI Lac Viet is the application in which activities in higher education?

Counseling admissions, career smart 

Chatbot AI can take on the role counselors, virtual active 24/7 to answer questions about the admission criteria, tuition fee, scholarships and training industry.

The classic example is the University of Economics ho chi minh CITY.HCMC (UEH) have the app Chatbot AI of Vietnam into the enrollment system to help students, parents lookup information for fast, accurate without waiting for a response from staff.

Support student interaction in the learning process

Chatbot can be integrated with the student portal to provide information about academic calendar, exam results, attendance, register for courses or technical support when using the E-learning system. This helps students easy access to information, at the same time reduce the load for department training center, and technical support.

Support management and operation of internal

With large universities, chatbot can be trained to assist faculty in internal processes such as:

• Lookup rules, forms and administrative processes, please stay, teachers, school booking.
• Support request handling, hr, timekeeping and approval record.
• Hint information from knowledge internal help shorten the time searching for documents.

Collect data, improve training activities

Chatbot has the ability to record questions, feedback of the user to university behavior analysis, demand trends study. This data supports the leadership in policy formulation, admissions, training programs or media activity more precisely, instead of just relying on survey tradition.

Convert numbers in higher education not only is the trend, which is the foundation of survival to enhance the competitiveness, quality of training and experience to learners. Chatbot AI Lac Viet is the first step the quickest, most effective way to school, you start the journey of digitization.

Let us Vietnam accompany you on the journey to number conversion.

Đăng ký tư vấn miễn phí để trải nghiệm giải pháp LV Chatbot AI dành cho giáo dục tại: https://lacviet.vn/lv-chatbot-ai-assistant/