In an era where technology is developed as strong as today, then switch number no longer is the trend that is the key element required business need today. Many businesses in Vietnam have now consciously aware of this problem, start the conversion number. However, the conversion of not only the application of new technologies which also includes changing the way our shipping operations management, access, customer ... this makes the troubled business lead to failure. In this article Lac Viet Computing will indicate the reason number conversion usually fail and give hints solution successfully implemented with the most optimal cost.
Liệu doanh nghiệp của bạn có đang thất bại khi chuyển đổi số?
Convert numbers bring many opportunities, but practice shows that not every enterprise is successful. If your business is experiencing the signs below can transition some are deviated:
Hiệu suất vận hành không được cải thiện hoặc gia tăng
One of the most obvious signs of the conversion of no success is business not see significant improvement in performance, productivity, after you have applied the new technology, which is manifested as follows:
- The process automation or new system is applied but the time of completion of the work remain the same or even increased.
- Employees still have difficulty in completing the work, the error still appears regularly.
- Ability to coordinate between the parts is not enhanced coordination though has invested in the new management system, the sharing of information, cooperation between the parts still encounter obstacles.
Kế hoạch chuyển đổi số kéo dài với chi phí vượt ngân sách
In the process of conversion of a clear indication for see projects are having the problem is the ongoing project is delayed or far beyond the planned budget.
- The unforeseen costs such as fees, additional software, consulting fees, or expenses adjustment system appear throughout the deployment process. Original budget projected an account, but as the project progresses, the expenses are constantly rising and overcome financial capabilities expected of the business.
- The stages of the project can't monitored, there is no report in a timely manner on the progress, led to the discovery of problems later and no treatment measures right from the start. This makes the project delayed the inevitable.
- In the process of implementation, requirements or goals of the project changed multiple times, resulting in the need to do it again, adjust the plan and prolonged the time taken. This change not only increases the cost but also cause difficulties in the progress control.
Không nhận thấy được sự thay đổi trong hoạt động vận hành doanh nghiệp
Although already invested in the system, the new technology, but the workflow of the business remains the same as before. The employees still perform work in a traditional way, do not make maximum use of the tools and new technology. For example, the stored data is still done manually, or the approval process still needs to go through many steps cumbersome though the system had no function automation.
New technologies not be used to optimize existing activities. Instead of automation of work repeated, businesses still depend on manual labor or maintain the process unnecessarily complex. This makes the new technology becomes wasteful and does not promote efficiency.
The reasons for conversion window is usually the failure of the business English today
Không thiết lập mục tiêu rõ ràng ngay từ đầu
The many businesses lack of goals from an early stage is do not understand the real reason of the conversion of numbers or does not have a comprehensive view about the importance, benefits bring. With the business this vague, they just made the switch according to the requirements of the government Decision no. 749/QD-TTgdate 03/06/2020 approved “the Program Switch the number of countries to 2025, with orientations toward 2030”.
In addition, lack of clear goals also leads to the difficulty in assessing results. If the business is not what I want to achieve something, they will also not know how to measure the success or failure of the transition process.
Thiếu chiến lược thực hiện bài bản
A conversion strategy of success not only need clear goals, but also have strategic plans in detail. This plan will include the implementation phase, necessary resources, time, criteria for evaluating the effectiveness of each step in the process. However, many businesses just stop in the preliminary planning that lack the details necessary to ensure the feasibility of success leads to failure.
For example, a business wants to deploy a system customer management (CRM) new but no detailed planning of the steps need to follow to integrate the new system with the existing system, training staff, set the indicator to measure efficiency. The lack of a specific plan, easy project stalled due to lack of coordination between departments, difficulty in the allocation of resources, does not meet the time limit set out.
A detailed plan should also include the assessment of the potential risks, how to handle when the issue arises. If businesses do not prepare in advance for unexpected situations, they will have to face the big challenge when the project encountered a problem, prolong the execution time, increase the cost.
Moreover, no specific plan also leads to ambiguity in assigning duties and responsibilities of the individuals involved. Employees may not know exactly their role in the process of conversion, which leads to the lack of synchronization in the work.
Thiếu nguồn lực thực hiện trong suốt quá trình chuyển đổi số
Conversion number is a long journey steam need a large enough budget to pay for the shopping software, apply new technologies, upgrade IT infrastructure, staff training .... One of the reasons the transition of failure is that the business did not have enough budget to carry out these activities.
- Solutions advanced technology systems such as ERP, CRM, or tools, data analysis require a large investment. If the business is not have enough finance, they will have to choose the direction deployed gradually each system a, the prolonged time switch will reduce the efficiency.
- Businesses need to invest in IT infrastructure, including servers, network equipment, security, ... if the budget can lead to the system instability, causing disruption in the process of commissioning operations, reduce customer experience.
- Not all employees in the enterprise are all available number skills necessary to adapt to new technology. Businesses need to invest in the training and advanced skills for employees. However, if there are no resources or training strategies obviously, staff will have difficulty in the use of the new tool, leading to performance decline.
- Finally, to make the switch numbers, business need to have our staff has in-depth knowledge about information technology (IT), however a team of the quality in Vietnam is still scarce, businesses have to depend on the staff, lack of experience or to rent out, reducing the efficiency of the deployment process.
Sử dụng công nghệ, giải pháp không phù hợp với doanh nghiệp
One of the main reasons leading to the failure in the switch number is the choice of technology does not fit the scale, the peculiarities of the business. Choose wrong solution can cause many serious problems, reduces efficiency, wasting resources.
- Businesses often encounter status select technology based on advertising or market trends that don't understand the features actually led to the investment in the solution does not match the actual requirements.
- When choosing technology, business reviews, low scalability of the solution in the future. A number of technologies can work well in the short term, but not flexible enough to expand as business development lead to work to invest more into the new solution sooner than expected.
- Use the solution to lack of integration between the system encountered issues ask the staff to perform work repeated. For example, if the CRM system and warehouse management system is not integrated, the employee may have to enter order information into two different systems caused the loss of time, which leads to the errors and delays in processing orders.
Thiếu sự quyết tâm, thúc đẩy từ lãnh đạo
An important factor determining the success of the conversion number is the determination from the board of business leaders. Lacking this factor will lead to the employees lack of motivation to participate, reduce the efficiency of the conversion process.
If leaders do not have the determination and clear vision of the transition number, will be difficult for staff to see the reasons for the change. Leaders need to demonstrate commitment to make an example for staff so they have the motivation, the confidence in the transition process.
The lack of communication and support from the leadership can lead to the employees feel abandoned or not be in transition.
Thiếu công cụ, chỉ số đo lường hiệu quả dẫn đánh giá không chính xác, điều chỉnh không kịp thời
Evaluate the effectiveness of the transition number is an important element to ensure that the business achieves the objectives, it is next rapid detection of problems to adjust the plan timely, flexible. However, many businesses have difficulty in the implementation of the efficiency rating, this led to the non-optimized transition. Two main issues in evaluating the effectiveness't fit is the lack of indicators to measure and don't adjust in a timely manner.
Teen indicators to measure efficiency
- No indicators to measure business will not know whether the process of converting some of them have achieved the goal or not, it would be the effectiveness of the new technology solutions, reducing the ability to detect problems, to adjust the plan in a timely manner.
- ROI assessment is an important part in determining whether investments in new technology are worthwhile or not. The lack of indicators to measure for calculating the ROI becomes difficult, that business could not determine the exact value of the investments in technology.
Adjust the untimely
- Transition of commonly encountered problems and unforeseen. If the business is no tracking mechanism adjustment will miss opportunities to improve, optimize technology solutions, lead to not achieving optimum efficiency.
- Market and technology is constantly changing. Businesses need to adjust transformation plan number to adapt to the change. If there is no ability to adjust timely, businesses can't keep up with new trends, lagging behind compared to the competition.
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With the reason number conversion usually fail is Vietnam spelled out in the article will help business get a clearer look into the problems, difficulties will be encountered when making the switch number. From there take out the strategy, implementation plan to bring the efficiency and success.
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