Construction business process operation is necessary when a business wants to expand the scale of development to the department works efficiently to achieve the best performance. Especially in the transition period number as it is now, want to become a digital business, then the first step that needs done is build the process and apply the solution of chemical processes up management platform.
The same Lac Viet Computing learn in detail about the process in this business, how to build with template process popular today.
1. Business process what is?
Business process is a system of work steps that are closely related should perform to achieve specific goals in the organization. Each step in the process, have the duties, responsibilities, clear, helps to ensure work is performed in a unified manner to be effective.
Professional business includes not only the tasks individually, but also need to have the link between the individual parts in the business, in order to optimize the process, improve the quality of products and services.
2. Các loại quy trình nghiệp vụ chính trong doanh nghiệp
Business process usually divided into three main groups, each group take on these roles and different functions in the organization:
2.1 business process main (Core Business Processes)
This is the process related directly to creating the product or services of the business. The process includes all the activities from the start of production until the product or service offered to customers.
Some typical examples of the process include:
- Manufacturing process: including the steps from design, raw material input, production, quality inspection, and delivery.
- Process sales and marketing: including market research, strategy development, marketing management, customer relations, and implementation of sales campaigns.
- Process customer service: includes technical support, warranty, and handle customer complaints.
2.2 business process support (Support Business Processes)
Business process support are the processes do not directly create products or services but support the main processes operate efficiently. These processes provide the resources necessary to maintain operations to ensure the business activities taking place throughout.
A number of processes common include:
- Hr processes: Recruitment, training, development, and performance management of staff.
- Process financial and accounting: financial Management, budgeting, track revenue, expenses, and financial reporting.
- Technical process (IT Helpdesk): Support infrastructure, technology, management information systems, and data security.
2.3 Quy trình nghiệp vụ quản lý (Management Processes)
Process management-is the process of setting strategies, plans and coordinates the activities of business including decision-making, monitoring and evaluation of operational efficiency, ensure compliance with the policy provisions.
A number of processes as popular as:
- The process of strategic planning: develop vision, mission, long-term goals of the business.
- Process project management: planning, implementation, control the project to ensure completion on time, budget, and quality.
- Process control and performance evaluation: monitoring and evaluation job performance, measurable business results, adjust the strategy when needed.
The group business process, this not only help the business operate efficiently but also create alignment, close collaboration between the parts, thereby improving the competitiveness and sustainable development on the market.
3. Tổng hợp các nghiệp vụ cần có quy trình trong doanh nghiệp
3.1 Nghiệp vụ trong sản xuất
- Thiết kế sản phẩm/dịch vụ
- Quản lý nguyên liệu đầu vào
- Sản xuất và chế tạo
- Kiểm tra chất lượng
- Giao hàng và vận chuyển
3.2 Nghiệp vụ bán hàng – Marketing
- Nghiên cứu thị trường
- Phát triển chiến lược tiếp thị
- Quản lý quan hệ khách hàng (CRM)
- Thực hiện các chiến dịch bán hàng
- Đánh giá hiệu quả bán hàng và tiếp thị
3.3 Nghiệp vụ về chăm sóc, dịch vụ khách hàng
- Technical support
- Quản lý bảo hành
- Xử lý khiếu nại và phản hồi khách hàng
- Enhance customer experience
3.4 Nghiệp vụ quản lý tài chính
- Lập ngân sách và quản lý dòng tiền
- Kế toán và kiểm toán nội bộ
- Quản lý thuế và tuân thủ pháp luật tài chính
- Phân tích tài chính và báo cáo
3.5 Nghiệp vụ quản lý nhân sự
- Tuyển dụng và tuyển chọn nhân viên
- Đào tạo và phát triển nhân lực
- Đánh giá hiệu suất và quản lý phúc lợi
- Quản lý hồ sơ nhân sự và tuân thủ quy định lao động
3.6 Nghiệp vụ quản lý chuỗi cung ứng
- Quản lý nhà cung cấp và nguyên liệu
- Kiểm soát kho và quản lý hàng tồn kho
- Lập kế hoạch và quản lý logistics
- Quản lý và tối ưu hóa vận chuyển
3.7 Nghiệp vụ quản lý rủi ro và tuân thủ
- Đánh giá và quản lý rủi ro kinh doanh
- Đảm bảo tuân thủ các quy định pháp luật
- Quản lý bảo mật thông tin
- Phòng ngừa và xử lý khủng hoảng
3.8 Nghiệp vụ quản lý công nghệ thông tin (IT)
- Quản lý cơ sở hạ tầng IT
- Bảo trì và hỗ trợ kỹ thuật
- Phát triển và triển khai phần mềm ứng dụng
- Quản lý dữ liệu và bảo mật
3.9 Nghiệp vụ nghiên cứu và phát triển (R&D)
- Phát triển sản phẩm/dịch vụ mới
- Nghiên cứu thị trường và công nghệ mới
- Thử nghiệm và đánh giá sản phẩm
- Quản lý đổi mới và sáng tạo
3.10 Nghiệp vụ quản lý chất lượng
- Xây dựng hệ thống quản lý chất lượng (ISO, TQM,…)
- Kiểm tra và đảm bảo chất lượng sản phẩm/dịch vụ
- Quản lý quy trình cải tiến liên tục
- Thu thập và phân tích phản hồi để nâng cao chất lượng
4. Sơ đồ quy trình nghiệp vụ các hoạt động vận hành doanh nghiệp [TẢI MIỄN PHÍ]
Sơ đồ quy trình nghiệp vụ bán hàng
Sơ đồ quy trình nghiệp vụ đổi trả sản phẩm
Diagram business process, handle customer complaints
Ví dụ về biểu đồ quy trình nghỉ việc
Quy trình nghiệp vụ lập báo cáo tài chính doanh nghiệp
Quy trình nghiệp vụ IT Helpdesk
Tải xuống toàn bộ 30 Quy trình nghiệp vụ doanh nghiệp được biên soạn từ Lạc Việt
DOWNLOAD TEMPLATE 30 BUSINESS PROCESS STANDARDS WITH DETAILED DESCRIPTION |
5. Tại sao cần CHUẨN HÓA quy trình nghiệp vụ?
Business processes play an important role in the operation of every business. Here are the reasons why we need to build:
- Optimal work efficiency: A process is reasonably designed to help minimize the waste of time, resources, enhance labor productivity. The application of standardized processes to help business save cost, improve work efficiency.
- Ensure stable quality: Every step in the process are strictly controlled, which helps prevent bugs, improve the quality of uniformity of the product or service.
- Strengthen the coordination between the parts: A procedure to help the department in the enterprise to understand the role and responsibility to coordinate more effectively on the job. Not only helps to reduce conflict, but also strengthen the ability to work group cohesion between departments.
- Support the right decision: Provide data for the analysis and evaluation of work efficiency. Thanks to that, leaders can make decisions right strategy for the business operations, enhance competitiveness.
- Easy control to operate the whole business: Set up a system of clear process that helps leaders easily monitor, control and evaluate the operations of the business helps to detect and timely remedial matters arising.
With the above benefits, the construction of business processes is one of the key factors to help businesses develop sustainable success in the long term.
6. Các bước CHUẨN HÓA quy trình nghiệp vụ gia tăng hiệu suất
To make building the system process basically, Lac Viet hint 4 steps of construction are as follows:
Step 1: Determine the goal of the process
The goal of the business process should be clearly defined from the outset to navigate the steps in the process most standard directions to achieve target results.
The factors include:
- Clearly define what the business want to achieve through this process, such as increased work efficiency, reduce the cost, improve the quality of products/services or improve the satisfaction of customers.
- Set out specific targets can be measured to assess the effectiveness of processes, such as execution time, cost, number of defective products, or the rate of customer satisfaction.
- Given the specific scope of the process, including the steps, work related parts to avoid expanding too level and keep the process going in the right direction.
Step 2: analyze the current state of the process is at
The work should be performed include:
- Collection of data related to existing processes such as documents, reports, feedback from staff. Should use tables, charts, and SWOT analysis to systematize information.
- See the review the only goal of the effectiveness of existing procedures, reviews the strengths (good success) and weaknesses (problems, shortcomings). Learn why the process does not achieve the desired effect.
- Analyze root causes: Use the method Fishbone Diagram, 5 Whys to identify the root causes of the problems in the existing process.
Step 3: design Your business process standardization
After analyzing the current state, the next step is to design new processes or improving existing processes. The steps to be taken include:
- Listed detail the steps in the new process, from beginning stitch to stitch finish. Each step should be clearly described, including the specific tasks, the implementation is, or employee of any department, the time taken.
- Listed documents, templates, tools, software support needed for each step in the process. Ensure that all necessary components are fully prepared, ready.
- Clearly defined roles and responsibilities of each individual or department in the process. Ensure that each step has the responsibility, enhances clarity
Step 4: test and adjust
Perform testing and adjustment process to ensure efficiency when put into application extended to the whole business. The specific steps include:
- Determine the methods and scope of testing, select test group, planning specific to the test step.
- Conduct experiments to collect comments and feedback from the members participate in the trial. Use methods such as interviews, surveys, or group meetings to collect detail information.
- Based on the test results to adjust the process accordingly. Updates the document, modify the steps are not effective, additional tools or materials required. Repeat the testing process if needed to ensure the process is completed giving the best performance.
7. Các yếu tố quan trọng để hệ thống quy trình mang lại hiệu suất cao
7.1 Xây dựng bộ tài liệu mô tả quy trình rõ ràng
To ensure the business process be done in an efficient way, the construction of the material described is extremely essential that all staff are made aware of the steps taken, follow the correct process has been proposed. Accordingly, the document describes the procedure required,
- Document description details: Each step in the process should be described in detail, including goals, steps taken, the person responsible, and the expected results. This helps guarantee that there isn't any misunderstanding about the work that needs done.
- The instructions made clear: the document should be written in a clear, understandable and available for all staff. This helps people easily access and refer to when needed.
7.2 Hướng dẫn thực hiện quy trình nghiệp vụ
To business processes are carried out effectively, staff need to be given detailed instructions about the process. Includes:
- The training program includes both theory and practice, should be held regularly to ensure staff always update knowledge, new skills.
- Practical training for staff to apply the knowledge learned on the job, help employees master the process, good handle on the situation arises.
- Conduct effective evaluation to improve the quality of training and ensure that employees have sufficient knowledge and skills to perform the procedure.
7.3 Áp dụng công nghệ hỗ trợ
Use the software process management internal are important factors to improve the efficiency of business processes. The factors that need attention include:
- System manager the whole process: includes features such as management system of sample process coordination between departmentstrack implementation progress, automate the steps to transfer in the process.
- Support tools working groups such as software, task management, project management, platform, internal communication tools, document sharing, helps strengthen the coordination between the parts in the business.
Simplify the conversion of the process with software Workflow from LV-DX, a system to meet all requirements of the management process, assignment assignment, progress tracking, and performance reviews.
Specific LV-DX Dynamic Workflow do to business transformation number:
Contact now to get free demo full feature system management business process LV-DX Dynamic Workflow or chat now with system chatbot AI Lac to be consulted about the software. |
CONTACT INFORMATION:
- Lac Viet Informatics Joint Stock Company
- Hotline: 0901 555 063 | (+84.28) 3842 3333
- Email: info@lacviet.vn – Website: https://lacviet.vn
- Headquarters: 23 Nguyen Thi Huynh, P. 8, Q. Phu Nhuan, ho chi minh CITY. Ho Chi Minh
