Business process automation (BPA) where to start to reduce costs?

In era 4.0 with countless new technologies constantly emerging, businesses are always looking for solutions advanced technology to help optimize business process automation to enhance the performance. LV-DX Dynamic Workflow is a software management process integrated chatbot artificial intelligence AI to help automate the entire workflow of the business.

Let's Lac Viet Computing find out details about the solution, LV-DX Dynamic Workflow with the superior benefits it brings to the business.

To go deep into the features of the software first, let's find out through the information about process automation what is.

1. What is business process automation?

Business process automation in the enterprise is the use of technology, software to automatically perform these tasks, the work repeated or have the nature craft. These jobs often require a lot of time and effort if man-made. Through automation, enterprises can improve operational efficiency, reduce errors, enhance the ability to adapt to the rapid changes of the market. 

For example, automation can be applied to the processes such as project management, internal communications, or order processing and customer service.

The process can be applied in many different areas such as:

• Automation of production lines, products, components, ...
• Process accounting, invoice processing, financial reporting
• Personnel: Manage recruitment, timekeeping, employee training can be automated.
• Customer service: process customer care by chatbot AI management system requirements, customer feedback.

2. Những lý do thúc đẩy doanh nghiệp tự động hóa quy trình?

Business process automation has become a key factor in the optimization of business activity number. The automation technology helps in freeing up resources, reduce errors, increase the processor speed, cost optimization. Here are the reasons with the figures demonstrate the importance of automation:

2.1 Increase job performance outstanding

Automation helps eliminate the task of repeating time consuming as data entry, inspection, or management information. Instead of spending many hours for the work, employees can focus on tasks with higher value such as creative, strategy, customer service.

2.2 Limit errors due to human-induced

The system processes automatically perform tasks based on rules programmed with high accuracy, is not affected by emotion, fatigue or stress. Therefore limit the effectiveness of errors.

2.3 Optimal operating costs fell to the lowest level

Business process automation helps to save costs by reducing the demand for labor for the simple tasks, optimize the use of resources from which to reduce personnel costs.

2.4 Enhance the experience level of customer satisfaction

Build workflows that help improve customer experience through the optimization of the services, feedback more quickly. For example, in the field of e-commerce, process automation, customer care and order processing help ensure that customers always receive the best service in the shortest time.

3. Steps to implement business process automation

To deploy successfully, businesses need to plan carefully and thoroughly evaluate the existing process and selection of appropriate technology. Below are the detailed steps that businesses can apply to deploy automation in an efficient way:

To implement Business processes automation bring good operation performance, the most business can refer to the process is Lac Viet suggestions below:

• Step 1. Reviews the current state of the workflow would need automation
• Step 2: Select the process priority to automation
• Step 3. Choose the solution most suitable technologies
• Step 4: build an implementation plan
• Step 5: test and adjustment process
• Step 6. Professional training to use the system
• Step 7. Monitoring, measurement – optimal improvements after deployment

Step 1. Reviews the current state of the workflow would need automation

Before automation, businesses need to have a comprehensive view of the existing processes to identify weaknesses, the knot, the work can be automated. This requires in-depth analysis of internal processes, from different departments, to determine the:

• The work is repetitive and time-consuming.
• The process frequently occurring errors due to human factors.
• The area in which employees have to spend too much time for the administrative tasks.

Ví dụ: Một công ty sản xuất có thể nhận thấy rằng quy trình kiểm soát hàng tồn kho của họ đang mất quá nhiều thời gian và thường xuyên xảy ra sai sót trong việc theo dõi số lượng hàng hoá. Đây có thể là một điểm cần tự động hóa bằng cách sử dụng software production management kết hợp quản lý kho tự động kết hợp với hệ thống quét mã vạch.

Step 2: Select the process priority to automation

Not every process needs automation immediately. Businesses should prioritize the automation of processes bring the highest value or save the time cost. The selection criteria may include:

• Process, as is done regularly, then the potential savings of time and resources as big as automation.
• Start with the process to have the level of moderately complex before proceeding to the process more complex.
• The process is directly related to customer experience or big impact to business performance should be a priority.

For example, A retail business can prioritize process automation processing online orders, including automatically updates the order status notification delivery to the customer, coordinating warehouse. This helps to reduce errors, improve customer experience.

Step 3. Choose the solution most suitable technologies

After identifying the processes need automation, enterprises need to choose the appropriate technology to implement. There are many tools automation solutions ranging from RPA (Robotic Process Automation) to the platform no-code, depending on the requirements and budget of your business.

• RPA: For the process repeated, such as invoice processing, data entry, track orders.
• Platform no-code/low-code: For business want to deploy the automation application quickly without the need to invest in a team of programmers.
• AI and Machine Learning: Suitable for the process more complicated than necessary, data analysis, and decision-making automatic.

For example, A bank can use RPA to automate the process of credit approval, to help reduce the processing time from several days down to just a few hours. System RPA will automatically check customer data, collated with the approval criteria and send the notification of the result to the client.

Now on the market there are many effective solutions deploy quickly with cost savings in the form of rent for small business or to buy for big business. Department responsible for automation need to make a claim, the desire to achieve, what is the automation requirements about services, features, software, expense budget for the automation ....

Then find the reputable vendors in the market. A number of companies that provide solutions credits can weigh as:

• Solution LV-DX Dynamic Workflow from Lac – Lac Viet Computing
• Solution AMIS process from Misa Amis
• Solution Workflow from Base
• Solution Dynamic Process from CoDX

The selection of suppliers is also important to consider the reputation, service support, the ability to provide the update, maintenance long-term.

Step 4: build an implementation plan

When selected, the right technology, the next step is to build a deployment plan details. This plan should include:

• Application development: Laying out the specific timelines for each stage of the process.
• Resource allocation: Determine the team responsible for each stage, including IT, the relevant departments and technology providers.
• Strategic change management: Prepare the project support staff in the transition to the new process, and provide the training course if necessary.

For example, A business in the service industry, customers can deploy chatbot AI to handle the basic requirements of the customers as lookup product information or order status. In the deployment plan, businesses need to define scenarios, conversations, integrate chatbot with CRM systems, and training staff on how to monitor and manage your chatbot.

Step 5: test and adjustment process

Before deployment on a large scale, the business should perform the test on some parts or the process to check the effectiveness of the automation solution. In process testing, business need:

• Performance evaluation: compare the results of automated processes with processes earlier. Whether automated processes can reduce processing times, increased precision, or improved productivity not?
• Detection fix: Keep track of the errors arising in the process of testing and tuning the system before expanding deployment.

For example, A logistics company can experiment management system, automatic order at a warehouse-specific pre-deployment whole. During the test, they can evaluate the system can help improve the speed of processing orders, and optimized inventory management or not.

Step 6. Professional training to use the system

After applying the solution process automation in business, supply-side solutions will have the training sessions on how to use the system, handle the situations that arise in the implementation process.

In addition, enterprises should also be noted that automation is not just technology problem, but also related to the change in the work culture. Employees should be encouraged to accept change, understand the benefits of automation, and are willing to cooperate in the process of conversion.

Step 7. Monitoring, measurement – optimal improvements after deployment

After automation is deployed successfully, businesses need to constantly monitor reviews the effect of process automation to ensure that is operating under the right expectations. The evaluation criteria may include:

• The level of saving time and cost.
• Rate reduce errors in the process.
• The degree of improvement in productivity, satisfaction of customers.

In addition, the business should maintain process for continuous improvementtechnology updates new and optimization of existing processes as needed.

For example: A company e-commerce can periodically review management system, orders his auto. Use data analysis from system to process improvement freight forwarders, ensure that they consistently achieve high performance, to meet expectations of our customers.

4. Technology trends applied in business process automation

Process automation work in the business are the boom thanks to the advancement of the modern technology such as artificial intelligence (AI), automation by robots (RPA), the platform no-code/low-code. Here are the tech trends featured app now.

4.1 Process automation by Robots (RPA – Robotic Process Automation)

RPA is one of the most popular technologies in process automation. This technology uses software robots to automatically perform the task to repeat, there are rules, such as data entry, invoice processing, or inspection records. Robots in RPA has the ability to work continuously without a break, from which minimize the processing time and errors due to human factors.

4.2 Artificial intelligence (AI) and Machine Learning (ML)

Technology, AI, machine learning is becoming important pillar in business automation in general and in process automation in particular. Different RPA only made the process has fixed rules, WHO has the ability to analyze complex data, learn from data and make predictions. 

AI can be used to optimize business processes, such as analyzing customer behavior, forecast demand, or to optimize the supply chain.

Many software process in Vietnam has also integrated technology AI chatbot to support the system processes automatically. To mention as Lac Viet app chatbot AI to lookup and signed approval; Chat WHO will help lead the investigation and control of data in the file works up quickly to make a decision fast approval – more accurate.

In addition chat bot AI Lac Viet is also used to answer 24/7 the internal information business; Management accounting with artificial intelligence, ...

Interested in the details here:

• Lac Viet applications in artificial intelligence virtual assistant answered 24/7
• Breakthrough X5 performance management accountant with artificial intelligence Chatbot AI Lac
• App AI in the enterprise to operate every process management

4.3 Automation process platform No-code and Low-code

No-code and Low-code is the platform allows users don't need programming skills, in-depth can still build and deploy the application automation. These platforms provide the tools drag-and-drop user-friendly interface, which helps businesses easily create automated processes according to the needs without the need to invest more on developing complex software.

5. The solution helps automate the workflow of efficiency with the lowest cost

LV-DX Dynamic Workflow is software to digitize all the processes, help business operate automatically from hr, finance, accounting, business to produce a excellent task management excel with three't: “don't wait – No clogging – No forget”.

Specific

Digitized and standardized workflow

LV-DX Dynamic Workflow allows unlimited storage the entire process of business in a scientific manner according to departmental, inter-departmental, scale and nature of business.

Warehouse process model standards, businesses can apply now or standardized processes according to the characteristics of the business.

Affiliate departments, automatically assigned when setting up the process

• Automatic data link between the process
• Integrated with software LV-DX Task to automatically delivered to the individual parts in the process.
• Integrated LV-DX esign approval – register number on process quickly
• Integrated chatbot WHO helps leaders, check data, business lookup the information in the document approvers.

Automatic tempo control with warning system, the smart reminder

System reminder automatically send alerts, reminders when there is task work assigned new work coming term, late term help to ensure the progress of work in the process.

Some features notifications, reminders, such as:

• Notice when the work is approved
• Notice when the work is browser extension deadline
• Notifications when employees finish the work
• Notice the in feedback in the delivery process of the

Performance measurement work with the reporting system, visual statistics

LV-DX Dynamic Workflow detail display the whole information in the process of work, the implementation step by step, timely detection and treatment when the problem occurred.

Interface visual reports on all indicators in the process, understand the work that has completed/failed, cause of failure, the person responsible.. Provides the data analysis, scientific reviews, to improve the process.

6. Benefits when deploying software process management LV-DX Dynamic Workflow

For board of directors – Management:

• Operate the contact information no point congestion – no standby status – no duplication of work.
• Management organization, more simply, spend more time developing strategies to create advantages in comparison with competitors.
• Assign, supervise and support staff anytime, anywhere, with information updated realtime reports automatically.
• Workflows clear reviews, capacity, accuracy and fairness, increase satisfaction, and engage employees.

Service department administrative:

• SAY NO to WRONG – FORGET – BUSY, the service providers inside and outside the organization.
• The service is always done right term, explicit, courtesy under process issued.
• Build, manage, version, deployment, application, and continuous improvement thanks to the number of system processes into software.
• Monitor and accurately assess the performance of each department business.

For employees:

• Manage and update personal work proactively by software wall minh city, have reported visual tracking.
• Delete condition 3 ('t understand, don't know, don't remember) that the work is late.
• Understand the roles according to the job titles do not COINCIDE work – making process.
• Recorded and fair assessment, be motivated, be supported anytime – anywhere.

7. Why choose LV-DX Dynamic Workflow?

LV-DX Dynamic Workflow not only help the business operate efficiently, but also reduce administrative costs, reduce time wasted waiting by the sign craft. Businesses can spend the entire time focused strategies for producing effective business to create competitive advantages in comparison with competitors.

Special software that helps each employee management, update personal work actively avoid't understand, not know, not to remember, leading to a delay term, do wrong, do sterile work.

With forms of deployment flexibility allows businesses choose to rent or buy software, businesses do not need investment in equipment or personnel protection system, to help remove the barriers of costs and risks in the number conversion.

Contact now to get free demo and experience the difference from amalgams business process automation LV-DX Dynamic Workflow – Software process management operation the new generation for business number.