Work performance is what? What to do to improve the quality of work of employees?

Did you know that just a 10% increase working performance can be beneficial breakthrough for both business? In the business environment, competition is increasingly fierce, the performance optimization is not just elements that help you complete the task, but also is the key to achieve the advancement and sustainable success. So how to enhance the performance, and whether you already know how to measure correctly? This article Lac Viet Computing will provide effective methods to help you not only improve performance, but also to better understand ways of evaluating the results of his in an optimal way.

1. Overview of performance

1.1 definition of performance work is what?

Performance work is an index measuring the level of efficiency that an individual or an organization to achieve in the process of implementation of the assigned tasks. Not only related to the completion of the work the right term, which also includes quality, the same creative contribution to the common goal.

The difference between effectiveness and efficiency:

• Efficiency (Effectiveness): Is the ability to achieve the desired goal. For example, if the goal is to increase sales, then the reach or pass the goal that is considered effective.
• Performance (Efficiency): Is the ability to achieve goals with minimal resources (time, money, effort). A salesperson has high performance not only achieve sales but also do it with low cost and use a reasonable time.

1.2 why to enhance the work performance of employees?

Performance plays an important role in promoting the development of sustainable success of the business.

• Revenue growth: Employees work more efficiently will help to increase productivity, thereby increasing revenue without increasing resources or costs, help to bring higher profits that still ensure the quality of services or products.
• Strap brand reputation: When the organization has good working performance, customers will feel more satisfied, this contributes to enhance the reputation, brand value. An organization operate effectively will usually attract more new customers and retain existing customers.
• Quality improvement and innovation: Advanced performance to help optimize workflow, encourage innovation. Employees tend to find ways to work better, propose new ideas, improve processes or products, helping businesses lead the market.
• Increase competitive advantage: In a market increasingly competitive, businesses have staff working effectively will have the big advantage to dominate the market, customer retention, business expansion. Good performance to help businesses flexibly respond faster than before the changes of the market.
• Improve satisfaction in work: High performance, often associated with feelings of accomplishment confidence of the individual. When employees feel their positive contribution to the organization, they tend to be happy sticking with the job.

2. Formula, how to calculate work performance

To measure the performance of work should apply the formula suitable for each type of work. Here are a number of ways performance work popular accompanied by illustrative examples in particular:

2.1. The rate of job completion (Completion Rate)

Distance calculator: The rate of complete the work = (the Number of completed/Total work assigned)×100%

Illustrative examples: A salesperson is assigned 50 phone calls per week to reach potential customers. In that week, he made 45 call and succeed in getting an appointment with 30 clients.

• The rate of completion of work: 4550×100%=90%
• Success rate: 3045×100%=66.67%

Meaning: The rate of completion of the work shows employees have the ability to manage time and complete the assigned task efficiently. The success rate also helps to assess the quality of work of employees.

2.2 labor productivity (Labor Productivity)

Distance calculator: Labor productivity = Total output/Total hours worked

Illustrative examples: A factory produced 1,000 products in 200 hours of work.

• Labor productivity: 1000/200=5 products/hour

Meaning: Labor productivity help to assess the effective use of working time of employees. High yield showed workflow efficiency, optimize resources.

2.3 Revenue on Staff (Revenue per Employee)

Distance calculator: Revenue per employee = Total revenue/number of employees

Illustrative examples: A company has total annual revenue of 10 billion VND, there are 50 employees.

• Revenue per employee: 10,000,000,000/50=200,000,000 VND/staff

Meaning: This indicator helps to assess the degree of contribution of each employee in the company's revenue. Revenue per employee indicates the employee to work efficiently and company use resources well.

2.4 indicators work efficiency (Efficiency Ratio)

Distance calculator: Performance index work = completion Time\standard Time

Illustrative examples: An employee is tasked with completing a report in 5 hours (standard time). In fact, he completed report in 4 hours.

• Index of effective work: 45×100%=80%

Meaning: This indicator helps to assess the level of efficiency in the use of time to complete the work. Index below 100% indicates complete staff work faster than the standard time and shows high efficiency.

2.5 error Rate (Error Rate)

Distance calculator: Error rate = Number of errors/(Total number of products/services)

Illustrative examples: In a production line, the total number of products produced in one day is 500 products in which there are 10 defective product.

• Error rate: (10/500)×100%=2%

Meaning: Low error rate shows the quality of the work and workflow efficiency. In contrast, the error rate must be reviewed and improved to enhance performance and quality products/services.

2.6 Points customer satisfaction (Customer Satisfaction Score – CSAT)

Distance calculator: CSAT = (the Number of satisfied customers\the Total number of feedback)×100%

Illustrative examples: A store received 200 feedback from customers, which has 180 customer reviews they were satisfied with the service.

• CSAT: 180200×100%=90%

Meaning: CSAT help assess the level of satisfaction of customers with respect to product/service. High scores indicate good service and work performance of the employees meet the requirements, contribute to strengthening the loyalty of customers.

2.7 retention natural (Employee Retention Rate)

Distance calculator: Retention employee = (employee Number, the remaining\Total staff initial)×100%

Illustrative examples: A company started the year with 100 employees and ended the year with 90 employees.

• The rate of employee retention: 90100×100%=90%
• Meaning: The rate of staff retention and shows the work environment positive, satisfied employees, with little variation. This contributes to maintain the working performance is stable, reduce recruitment costs.

3. The factors that affect the working performance of the organization

3.1 Skills and professional capacity

• Professional skills: Knowledge and skills directly related to work. For example, a programmer with high skill will write code faster with less error than.
• Soft skills: Skills communication, time management, team work, problem solving is also very important. A staff having good soft skills have the ability to work more effectively in team environment, easily adapt to the changes.
• Ability to learn: The ready to learn to apply new knowledge to help individuals enhance the performance of continuous work.

3.2 motivation, spiritual work

• Intrinsic motivation: The excitement of passion with work motivates employees to work harder. For example, an employee creative passion will find a way to complete the project in a creative manner efficiently.
• Motivation at: Factors such as salary, benefits, recognition from the upper level also plays an important role in maintaining motivation.
• Mental discipline: The self-discipline, the ability to comply with the process, time management, effective help employees maintain work performance in long time.

3.3 the company culture and working environment

• Culture positive: A work environment that is friendly, open, support will encourage employees to work more efficiently. For example, Google company famous with culture, creativity, help employees feel comfortable to be more creative.
• Work space: Work space comfortable, well designed, help to strengthen the focus reduce stress. Open office, natural light, there are rest areas is the important factor.
• Development opportunities: The environment provides an opportunity to learn career development helps employees feel appreciated, motivated work more.

3.4 Level of support from colleagues, management

• Collaboration support: Help solve problems quickly and more efficiently. For example, the working group with the mutual support often achieve better results.
• Effective leadership: Good management is not only supervise the work but also the support, encouragement, provide constructive feedback to employees. Good leadership helps employees feel trust be more responsible in the work.
• Communication clear: Effective communication between all levels in the organization helps to avoid misunderstandings, strengthen coordination, ensuring everyone towards common goals.

3.5 application technology

Technology application support job

• Tool project management: tools such as Trello, Asana helps to manage tasks, track progress, coordinate the work more efficient. 
• Tools to work remotely: Tools such as Slack, Microsoft Teams, LV-DX Task to support communication, collaboration efficiency, even when working remotely.

The ability to automate operational processes

• Business process automation: Helps to reduce errors, increase speed of execution of work, freeing up time for employees to focus on tasks more creative. For example, process automation, order processing helps to reduce the time from the receipt until delivery.
• AI decision support: The AI system can analyze big data to provide predictions proposed to help management make decisions smarter. For example, AI in marketing can analyze customer behavior and proposed marketing strategy optimal.
• Chatbot, virtual assistant: Help 24/7 customer support, reduce workload for support staff contribute to enhancing the customer experience.

4. Method of managing employee performance how?

4.1 performance Management according to indicators KPIs

KPIs (Key Performance Indicators) are important indicators to help measure the performance based on the objectives set out.

SMART KPIs: The KPIs need to be Particular (Specific), measurable (Measurable), attainable (Achievable), relative (Relevant), There are time limits (Time-bound).

Examples of KPIs:

• Sales: Total sales month/quarter/year.
• Work efficiency: Number of projects completed on schedule.
• Customer satisfaction: Score CSAT (Customer Satisfaction Score).
• Staff productivity: Number of tasks completed in a given time period.

4.2 Management performance measurement with 360-degree feedback

360 degree feedback is a method of performance evaluation from various sources such as colleagues, superiors, both themselves employees.

Methods of gathering feedback from multiple sources:

• Online survey: Use tools like SurveyMonkey, Google Forms to collect feedback from colleagues and myself.
• Personal interview: Perform interviews directly or through video to collect detailed feedback deeper.
• Focus groups (Focus Groups): To organize the discussion group to gather diverse opinions.

>>> See more detail in the article construction process of evaluating the effectiveness of work for employees

5. Ways to improve improve the quality of work performance of staff

5.1 develop personal skills

Invest in improving personal skills to help employees work efficiently to better meet the job requirements.

Training lifting capacity:

• Training expertise: Organize courses, advanced skills, expertise to staff updates new knowledge, enhancing capacity for work.
• Workshop workshop: Organization of the workshop workshop on soft skills such as communication, time management, leadership.
• Program mentor: Provide program mentor to employees can learn from those who went before.

Self-learning and self-development:

• Online learning: Encourage employees to participate in the online courses on platforms like Coursera, Udemy, LinkedIn Learning to learn skills development.
• Reading specialized literature: Provide resources about books, articles, research related to the field of work of employees.
• Join the professional community: Encourage employees to participate in the forum, social network team, specialized events to expand the network updates new trend.

5.2 process optimization work

Improved workflow helps to minimize waste, increase work efficiency, thereby improving the working performance overall.

Apply working methods, Agile, Lean, or Six Sigma:

• Agile: This method focuses on the flexibility, adapt quickly to change to continuous improvement. Particularly suitable for the development project software and the field requires creativity.
• Lean: Focus on the removal of waste process optimization to increase value for customer. Lean helps to reduce costs, directions to improve the quality of products/services.
• Six Sigma: This method aims to minimize errors fluctuations in the workflow by using the statistical tools to analyze data to help improve the quality of work performance.

Use technology to automate and optimize processes:

• RPA (Robotic Process Automation): Use RPA to automate the task repeats as data entry, order processing, data management.
• ERP (Enterprise Resource Planning): Implement ERP systems to integrate the management of business processes in an efficient way, from finance and hr to manage your inventory.
• BPM (Business Process Management): Use the tools BPM to design, implementation, monitoring business processes, from which improved continuous optimization.

5.3 encourage motivation work

Motivation is the key factor to maintain the high performance work, and create work environment positive.

Policy, reward and recognition of achievement:

• Financial reward: Provide the bonuses according to performance bonuses, according to the project or year end bonus based on the results of work.
• Recognition of non-financial: Organization the recognition ceremony, achievement, awarded a certificate or medal for outstanding employees.
• Benefits and facilities: Provide benefits such as insurance, vacation, flexible facilities at the workplace to enhance satisfaction, increase staff motivation.

Construction work culture positive:

• Work environment friendly: Create an environment where employees feel comfortable and respected.
• Encourage creativity: Create conditions for employees to propose new ideas, innovative testing in the work.
• Promote balance between work and life: Provide support programs, such as remote work, hours flexible entertaining activities to help employees maintain a balance between work and personal life.
• Build strong team: Institution-building activities, team such as team-building, picnic, or networking events to strengthen the relationship between the members of the company.

Conclusion, the performance enhancement work not only beneficial for the individual but also contributes to promote the sustainable development of the organization. Through the information has been presented, hope you can apply immediately to optimize work efficiency of the team.