AI Web Chat: solution chatbot ai optimized business website

In the digital age, when customers expect a fast response and accuracy, businesses need to search for the automation solution effective to enhance the user experience. AI Web Chat has become an important tool to help businesses automate the process of communication, 24/7 customer support, optimal sales performance right on the website.

Unlike the live chat system traditional AI Web Chat no need employees directly coordinator that can auto advice, answer questions, guide customers to place orders, look up information, and handle many requests at the same time. This helps businesses reduce the load pressure for parts, customer care, and optimal personnel costs, increase conversion rate.

So AI Web Chat how it works? Businesses can deploy chatbot AI on the website such as how to reach the highest efficiency? Let's Lac Viet Computing find out in this article.

1. AI Web Chat is?

1.1. Definition

AI Web Chat is a system chatbot smart is integrated directly on the business website to help automate interactions with customers. Other than live chat by traditional operators, ChatAI Web application technology, artificial intelligence (AI) processing natural language (NLP) to understand feedback and handle customer requests quickly and automatically.

AI Chat Website do not stop at answering questions of customers, but also can advise products/services, collecting information on potential customers, support sales processes and customer care post-purchase. This is an optimal solution to business performance enhancement, customer care, reduce the load for employees, optimise conversion rates on the website.

For example, a retail business can use AI Chat on the Web to automatically advise suitable products based on shopping behavior of customers, thereby increasing the ability to latch orders.

1.2. The difference between AI Web Chat and Live Chat traditions

Many businesses are still using Live Chat traditions, with online staff to assist customers. However, AI Chat Website bring more advantages than Live Chat, particularly in the automation, optimal operating costs.

As such, AI Chat Site help optimized business processes,customer care, and bring higher performance, saving operating costs significantly.

2. AI Web Chat how it works?

2.1 AI Chat Website operated based on three core technologies

Processing natural language (NLP – Natural Language Processing):

• Allow AI to understand, analyze customer's intentions even when they use many ways different.
• For example, If customers ask, “can I check order status how?”, AI will understand that they want to look up orders and automatic detailed instructions.

Machine learning (Machine Learning – ML):

• AI will learn from data conversation earlier to improve the quality of feedback from time to time.
• For example, If many customers ask about return policy, AI will prioritize this topic provides information faster.

Integrated enterprise systems (CRM, ERP, OMS, Email Marketing):

• AI Chat can connect to the management system, customer relationship management (CRM) to access data, personalization feedback.
• Integrated with the system, order management (OMS) helps the customer can check the order right in the chat box.

2.2 the operation process of the AI Web Chat

The operation process of the AI Web Chat can be summarized as follows:

• Step 1: receiving requests from customers on the website (ask about products, services, order status...).
• Step 2: AI analyze the question of determining the intentions of the client.
• Step 3: respond automatically by content has been coaching or extract from data systems business.
• Step 4: If needed, AI will forward the request complex to support staff to handle.
• Step 5: Record customer data, analysis, proposed solutions, marketing or sales based on the interaction history.

For example, An insurance company can use AI for Web to solve information about the package, coverage, automatically sent to the customer care, support, schedule a consultation with staff.

3. Benefits of AI Chat Website for business

3.1. Increase performance customer support

In the business environment today, customers expect quick feedback. However, the customer care department tradition often have difficulty in handling large number of requests at the same time, leading to long standby time, customer experience is not good.

AI Chat Site help automate the process of customer support, bring many benefits such as:

• Handle at the same time, hundreds of requests, is not limited by number of employees.
• Instant feedback, which helps reduce latency, enhance the level of customer satisfaction.
• Screening required, only turning complex problems to help optimize resources.

Practical example: A business e-commerce in Vietnam deploy AI Web Chat on our website, notice of a call to the switchboard reduced by 40%, while the rate of customer feedback reach 98% in just 3 seconds. To help businesses significantly reduce personnel costs without compromising customer service efficiency.

3.2. Enhance customer experience

Customers want is advice tailored to individual needs, so AI Web Chat has the ability to learn from previous data helps bring the experience personalization higher.

• Suggesting suitable products based on shopping behavior earlier.
• Multi-language support, help enterprises to expand international market.
• Interact more naturally thanks to AI language processing, help the conversation becomes smoother.

Practical example: A company integrated travel AI Web Chat to tour consultants. The result is the average time for the customers to choose, tour discount of 30% for the chatbot can quickly proposed schedule in accordance with customer preferences.

3.3. Process optimization, sales & increase conversion rate

AI Chat Website do not just stop at the customer support that can also play the role as a sales assistant smart.

• Support customers in the shopping process, advice, guide them to choose suitable products.
• Collect and classify information on potential customers, help sales teams reach the right audience.
• Integrated with the ordering system, customers can complete the transaction right in the conversation.

Practical example: A floor ecommerce use AI Web Chat, recorded the conversion rate customers increased by 25%. Chatbot help advice quickly, promote customer purchase decision faster.

3.4. Reduce operating costs, optimize hr

Maintain a team of customer care may cause financial pressure significantly for business. AI Chat Website help reduce the cost of which still ensures high performance.

• Cut 30-50% personnel costs by automation of the basic requirements.
• Operation 24/7 without the need for overtime or pay overtime.
• Reduce the load for the CCU, help employees focus on the more important issues.

Practical example: A business in the field of financial services has deployed AI Chat Website to handle the questions about the loan application procedure, check the contract, lookup transaction history. The result is business save 45% operating costs, while the level of satisfaction of customers still be significantly improved.

4. How to implement AI Chat Website, effective on website

4.1. Target identification using AI Web Chat

Before deploying AI Chat Website business should clearly identify the target used to ensure chatbot AI bring the realistic effect. Common targets include:

• 24/7 customer support: can answer frequently asked questions, support, manual product, answered warranty policy, return. This helps reduce the load significantly for the customer care department.
• Increase conversion rate: Chatbot AI can advise product/service hints promotions, even help customers to place orders directly on our website. Thanks to that, AI Web Chat can help your business increase sales.
• Collect customer data potential: can record customer information, such as email, phone numbers, demand for purchase, from it support marketing campaigns or sales team reach potential customers.
• Solve technical issues: AI can help customer fix the product, installation guide, connect to or use the services without the need to support staff directly.

Identifying the right target to help businesses customize chatbot AI accordance with the actual demand, avoiding the deployment of AI does not bring the desired effect.

4.2. Choose the platform AI Chat website match

Not all the AI Website Chat are the same. Businesses need to choose the platform, chatbot-based matching features, the ability to integrate and customize. Here are some of the important criteria when choosing platforms AI Web Chat:

• The ability to integrate with website: Need to have open API, easy to connect with the platform, such as WordPress, Shopify, Magento, or can be embedded directly into the website.
• Processing natural language (NLP): A chatbot smart need to have the ability to understand context, natural feedback, instead of just answering according to the scenario fixed.
• Multi-language support: If the business has international customer need to choose AI Chat has the ability to support multiple languages to expand the range to reach.
• The ability to customize the phone: A platform AI better need to allow enterprises to customize the script, conversation, content updates according to business needs.
• Security of customer data: AI Chat Website need to meet the security standards, ensuring customer data is not leaked or misused.

4.3. Training AI Chat Site to increase the accuracy

The deployment of AI Chat Website business should training AI to chatbot increasingly smarter, more feedback, more accurate.

The key steps to training AI Chat Site efficiency:

• Training AI is based on data the phone available: Business can provide the questions most frequently asked by customers to AI learning how to respond more naturally.
• Updated scenario feedback according to actual needs: When a product/service, new policy changes, need to update the content for the chatbot to avoid feedback outdated.
• Track performance chatbot: Enterprises need to check the response rate accurately record customer feedback and adjust chatbot based on real data.

4.4. Connecting the AI Web Chat with enterprise systems

To avail maximum benefits of AI Chat, enterprises need to integrate the chatbot with the critical systems like CRM, email marketing, sales software to optimize processes, customer care and sales.

• Connect to CRM: AI Chat Web can automatically record customer information, stored data into the CRM system (such as HubSpot, Salesforce), help sales teams reach potential customers quickly.
• Integration with email marketing: AI can collect the customer's email, automatic email care, program promotion to promote a purchase.
• In sync with software sales: Customers can order directly on chatbot, AI will send information to the management system in order to handle quickly.

Practical example: A real estate company integrated AI Web Chat with a CRM system, realize the conversion rate potential customers increase 30%, thanks to the AI automatically stored, classified customers to team sales approach right time.

5. Solution AI Web Chat from Vietnam

Lac Viet AI Web Chat is the solution chatbot intelligent business automation, communication with customers, optimal processes of care and increase sales performance. Chatbot is not merely answer questions, but also can product advice, support order, collecting information on potential customers, personalize customer experience.

Below are the salient features of the AI Chatbot from Vietnam:

• 24/7 customer support, fast response, accurate: AI Chat Web can automatically answer the frequently asked questions, customer support, place orders, check order status, manual product/service. Businesses do not need to maintain a support team, but still ensure that customers get immediate feedback, anytime, anywhere.
• Automate the sales process, increasing your conversion rate: Chatbot capable of consulting products/services according to customer needs, product suggestions based on purchase history, which in turn helps increase the ability to latch orders. In addition, AI also support the interpretation warranty policies, promotions, help customers to have enough information before a purchase decision.
• Connection cross-platform, easily integrated into website: AI Web Chat from Vietnam can be easily integrated into the platform the most popular websites like WordPress, Shopify, Magento, WooCommerce, ensuring that enterprises can deploy chatbot without the need to change the current system.
• Personalized customer experience: ONE can learn from history interactive help chatbot understand the needs of each customer, give feedback accordingly. For example, if a regular customer in search of a product line specific chatbot can display priority promotion information related to that product.
• Report analyzed in detail, to help businesses understand customer behavior: Chatbot also collect customer data, analyze shopping behavior, measure the level of customer interest with respect to products/services. This helps businesses take out the strategic sales and marketing more effective.

If your business wants to automate customer care, increase conversion rates, optimize operating costs, AI Web Chat from Lac Viet is the right solution.

• Try it for free today! Experience features AI smart watch chatbot how active on your website.
• Get advice deploy AI Web Chat for enterprise. Our expert team of Lac Viet ready to support you to integrate chatbot AI quickly effective.

Take action today to take your business to new heights with AI Web Chat from Vietnam!