Chatbot AI function emulator conversation with the user through the use of machine learning algorithms and processing natural language is gradually dominate the market. When you integrate your chatbot into management software, businesses can optimize workflow lookup information quickly, regardless of when.
The same Lac Viet Computing read chat bot AI's what the app chatbot application of artificial intelligence technology to support good corporate governance through the article below.
1. Chatbot AI is what?
1.1 Workflow Definition
Chatbot AI is an application of artificial intelligence technology designed to interact with humans via text, voice. Others with the tools chatbot traditional just based on the scenario feedback is available or the rules of logic fixed, has the ability to automatically learn and improve over time based on data real communication. Thanks to the ability to handle natural language (Natural Language Processing – NLP), chat AI not only understand the content in question, but also can capture the context, emotions, the purpose of the user. Lets chat bot AI put out the feedback flexible, natural fit with each specific situation.
The principle of operation of chatAI have 2-step core is analyzing the requirements of the user and send back feedback. The first tool will analyze the requirements of the user to determine the intent and analyze the given answer most optimal. Next, the Chatbot will send the response best suited to the user through the analysis on.
1.2 algorithm technology behind Chat bot AI
To achieve performance combined with the flexibility, chatbot AI based on some of the technology mainstream. First of all, the processing technology of natural language (NLP) is an important foundation help chat AI learn to analyze human language. NLP allows the chatbot recognizes the meaning of the saying, parser, context even shades emotions in words. Thanks to that, the chatbot AI can bring out the natural feedback tailored to each particular case.
Besides, the algorithm Machine Learning (machine learning) is used to “teach” for chatbot AI how to handle the response to the query based on the communication data accumulated over time. This process not only helps to improve the accuracy of the feedback, but also allows the chatbot to adapt to changes in the way of communication of users. When trained with large amounts of data, chatbot AI have the ability to analyze predict the requirements quickly effective.
To further enhance the ability to handle complex models, deep learning (Deep Learning) is applied. Deep Learning is a branch of Machine Learning, using the neural network artificial laminated to handle information. These models can learn the features hidden in the data, providing the feedback sophisticated, even is innovative in a number of cases. Generative AI, a branch of Deep Learning allows the chatbot to create the feedback is not only based on the data studied, but also have the ability to “create” new content brings experience to communicate naturally, more attractive.
Thanks to the combination of advanced technologies such as NLP, Machine Learning, Deep Learning, Generative AI, chatbot AI becoming more intelligent, more flexible.Not only help to improve the quality of service, user experience, but also to support enterprise deployment of automation solutions comprehensive, from customer care to internal management to create a competitive advantage in the era number conversion.
2. The type of chatbot AI popular today
2.1 Chatbot AI sales
Tool has the ability to support the automation of sales activities 24/7. Chatbot WHO have the ability to interact with potential customers, product advice, suggest the right products, even support payment process.
However, Chatbot sales do not use the processing software, natural language should only allow interaction with customers by block interaction (text/image/gallery...).
2.2 Chatbot AI customer care
This type of chatbot AI assistant be care centers, customer use to answer the problem or the questions according to the scenario, the data available.
For simple questions, the Chatbot will automatically reply. Also for the complicated questions, the software will automatically transfer to customer care solved.
In the process of operation, the Chatbot will learn the questions to give the suitable answer with more realistic data warehouse. Currently, large systems like Facebook Messenger, Website, Slack, Telegram has been equipped chatbot AI customer care.
2.3 Chatbot AI chat by keyword
Chatbot conversation by keyword operate based on the technology of Machine Learning, have the ability to handle the query of the user through the phrase related to the question.
Robot AI can quickly understand the intention of the user's query through keywords they offer, then it will return results after just a few seconds. The advantage of this form is that given the flexible answer, not stereotypes.
2.4 Chatbot AI chat contextual
Chatbot contextual programmed based on a combination of language processing natural language (Natural Language Processing ), artificial intelligence AI technology and machine learning(Machine Learning).
Tool works based on the algorithm, recall information of the visitor from the conversation in front of it. This allows the Chatbot can give feedback that best matches the user's query.
3. Top 5 Chatbot AI applications in business management
Below is a general 5 chat apps AI support corporate governance best:
| Name chatbot AI | Feature highlights | Application in business | Package price |
|---|---|---|---|
| Chatbot AI Lac | – Integrated multi-function (process, approvers, accounting, customer care, hr). – Answered internal information 24/7, automatically lookup, aggregate summary data. – Support forecast, warning of financial risks through the analysis of historical data. |
– Optimize management process, reducing the time search information for employees. – Support decisions based on analysis of combined data from multiple sources. – Integrated into the system of internal management. |
Contact (Price on request) |
| ChatGPT | – Handling natural language advanced with the ability to learn from the conversation earlier. – Automate customer support, content management, programming. – Big data analytics, giving detailed reports, predict business trends. |
– Support customer service, content creation, marketing, product development. – Provide strategy suggestions, based on analysis of business trends. |
ChatGPT 3.5: free ChatGPT Plus: $ 20/month |
| ChatBot | – Drag & drop interface intuitive, easy to use, no need of programming skills. – Provides the template available for Marketing, Sales, Support. – Analysis tool for effective interactive track performance. |
– Integrated into CRM systems, marketing support, sales, customer service. – Manage interactive multi-channel help optimize the customer experience. |
Individual package: 52 USD/month Package team: 142 USD/month Business package: 424 USD/month Enterprise package: Price on demand |
| Zoho SalesIQ | – Provides detailed information about the behavior and interests of website visitors. – Live chat support, alerts via email,sms, Slack. – Seamless integration with CRM tools, other marketing of Zoho. |
– Increased conversion potential clients through direct communication. – Support advise customers, optimize marketing campaigns based on analysis of visitor behaviour. |
Basic package: $ 7/month Pro package: 12,75 USD/month Enterprise package: 20 USD/month |
| Chat Bot free FPT.AI | – Recognition, language processing, natural English, creating experience communicating nature. – Actively collect feedback, analyze the insight of customers. – Integration with the background conversation as popular as Facebook Messenger, Zalo, Instagram, Whatsapp. |
– Automation communication, customer service, help enhance the interactive experience. – Support business process optimization, customer care, management contact information. |
Free |
The table above provides overview of the chatbot AI featured help the business organizations to easily compare features, application-specific, and option package price match his needs.
3.1 Chat WHO Lost Vietnam
LV.ChatBotAI is tools app using artificial intelligence to support business optimization tasks in operations management. At the same time, LV ChatBot AI also has the ability to integrate into the management software, the other to synthetic data, lookup, analyze, give reviews, predict overview.
Do you know businesses are spending a lot of money to pay for staff looking for information?
- Of 1.8 hours per day employees spend out to search and collect information, the equivalent of 9.3 hours per week
- Business loss 500 hours per year for employees to perform searches for information for work
- 63% leadership said the sharing of knowledge and information internal trouble, reduce the productivity of the business
Lac Viet Chatbot AI assistant – Freeing up personnel to focus on creative work
- Virtual assistant process – approved LV Chatbot AI for Workflow: Access quick information, content summary, revise errors on file the signed
- Virtual assistant accountant LV Chatbot AI assistant for Finance: remove input crafts, bring the data to the correct input, automatically prompt-term LIABILITIES – PAYMENTS, cash flow forecasting, warning of financial risks
- Virtual assistant customer care LV CareBot AI assistant: Integrated Chat on multi-platform, feedback and customer requests quickly, consulting, flexible, not being constrained by fixed script
- Virtual assistant hr LV Chatbot AI for HXM: save 70% time for HR and leadership, extract the entire database of candidates any file format, faq auto welfare policies, rules, regulations 24/7, statistical, personnel, resources, business in few seconds.
CONTACT INFORMATION:
- Lac Viet Computing Corporation
- Hotline: 0901 555 063 | (+84.28) 3842 3333
- Email: info@lacviet.vn – Website: https://lacviet.vn
- Headquarters: 23 Nguyen Thi Huynh, P. 8, Q. Phu Nhuan, ho chi minh CITY. Ho Chi Minh
Virtual assistant answered 24/7 information internal business
LV.ChatbotAI support 24/7 to answer any policies/mode Financial accounting with any information, Questions & Answers thanks to the integrated platform ChatGPT, Gemini ...
- Answer all of the information from the Document with all contexts, instead of searching manually.
- Automatic synthesis of information to the user after a search in the Source data.
- Automatic summary when the question – and-answer on a document file in the archives Of quick test – test full, Read fast – Read enough to help compliance implementation process.
Support operational accounting
- Chatbot AI to answer any queries in real time right in functional statistics report help Leadership decisions quickly, reducing the time to explain the report.
- Tracking and analysis of financial indicators, warning fluctuations instant help businesses manage risks proactively.
- Automation scheduling, Email reminders when to term liabilities – payments, increased experience with Customers/suppliers.
- Financial forecast accurately with AI analysis, historical data, predict trends, help plan financial efficiency.
Optimal process lookup – approved
- Integrated in the management system documents, the register number, to help answer any queries in real time right in the workspace.
- The analysis of data, business optimization, management accounting, to digitize processes approved.
3.2 Chat GPT
Chatbot AI ChatGPT is a model of advanced language developed by OpenAI. The application uses technology deep learning (deep learning) to create the natural feedback smart for users.
In addition, ChatGPT have the ability to handle natural language and learn from the conversation earlier to improve feedback.
Feature highlights
- Automation, customer support, content management, programming support,...
- Improve feedback from time to time based on the conversation earlier.
- Handling big data analysis to bring out the detail report, predict business trends.
- Based on data and trends, ChatGPT can provide suggestions, information to support strategic decisions.
Cost
- ChatGPT 3.5: free
- ChatGPT Plus: $ 20/month
3.3 ChatBot
ChatBot is a communication platform, multipurpose, enables enterprises to design, deploy, manage the conversation easy. The software also provides the template Marketing, Sales, Support, allowing business applications and customized editing.
Feature highlights
- Drag & drop interface helps enterprises design, chatbot without programming skills.
- Easy integration with the messaging platform, management tools, customer.
- Provides the analytical tools to monitor the effectiveness of the chatbot and improve the user experience.
Cost
- Individual package: 52 USD/month
- Package team: 142 USD/month
- Business package: 424 USD/month
- Enterprise package: Price according to your business needs
3.4 Zoho SalesIQ
Zoho SalesIQ is a chatbot AI multipurpose business support, interact in real time with your customers, convert into potential customers. The tool provides detailed information about each visitor, that allows you to start the conversation at the most appropriate time.
Chatbot Zoho SalesIQ also offers email templates for users to easily draft, with instant alerts via email, sms and Slack.
Feature highlights
- To help businesses better understand the behavior preferences of customers.
- Service provider chat directly with potential customers to consulting support.
- Seamless integration with CRM tools, other marketing of Zoho.
Cost
- Basic package: $ 7/month
- Pro package: 12,75 USD/month
- Enterprise package: 20 USD/month
3.5 Chat Bot free FPT.AI
Chat Bot FPT.AI is a product of the advanced technology group's leading technology in Vietnam. Designed with the aim to support business automation tasks, communication, customer service, Chatbot AI of FPT has the ability to handle natural language, English, to help businesses interact with customers in a natural way, effective.
Feature highlights
- Have the ability to recognize language processing nature, creating an interactive experience close as communicate with people in real life.
- Proactively collect customer feedback, advice of accumulated knowledge over time.
- Recorded performing analytical insight of the customer.
- Integrated with series platform the most popular phone today, such as Facebook Messenger, Zalo, Instagram, Whatsapp,...
3. Chat tool AI brings what's the benefit for active business management?
- Process automation helps to save the cost: Chatbot AI helps automate the task of administrative, processing information, interact with customers 24/7. Thanks to that, businesses minimize the time and costs related to personnel. For example, the research indicates that the development chatbot can help save up to 30% on operating costs, reduce the time to search information of employees, thereby creating competitive advantage markedly.
- Enhance customer experience: The ability to respond quickly and accurately continuity of chatAI help enhance the customer experience. Customers do not need to wait long to get answers from that increase satisfaction, loyalty. Many businesses report that the integrated chat bot AI has helped to increase conversion rates, improve the quality of after-sales service.
- Enhance the effectiveness of internal governanceChatAI not only support our customers, but also integrated into the system internal administration, help retrieve aggregated data from the document number in an automatic way. This helps the department such as hr, accounting, or management operator can quickly access information, reporting, decision-making based on real-time data, contributing to the optimization of the process of management executive.
- The ability to learn continuously improved: With technology deep learning (Deep Learning), processing natural language (NLP), chat bot AI constantly learning from the previous interactions to improve the quality of feedback. This helps chatbot is becoming increasingly intelligent, flexible, able to handle complex queries, customized according to the needs of each business. As a result, businesses can get the more accurate information to support the strategic decisions based on data.
- Integrated multi-channel and ecosystem technology: Chat AI to easily integrate with many platforms of communication such as website, social networks, mobile apps, CRM systems. This flexibility helps businesses can reach customers at multiple touch points different, at the same time create a tech ecosystem seamlessly enhances your ability to collect, analyze customer data in an efficient way.
Chatbot AI integrated management software definitely will be the new trend in the future. Here are the top 5 software chat bot app best wisdom today. Track Lac to update the information management, digitization latest business offline!
CONTACT INFORMATION:
- Lac Viet Computing Corporation
- Hotline: 0901 555 063 | (+84.28) 3842 3333
- Email: info@lacviet.vn – Website: https://lacviet.vn
- Headquarters: 23 Nguyen Thi Huynh, P. 8, Q. Phu Nhuan, ho chi minh CITY. Ho Chi Minh
