Application chatbot AI customer care for how businesses 2025?

Customer care on background online has become the major competitive advantage of the business. Customers always want to support rapid, continuous, and personalized according to their needs. Pressure increasing this chatbot AI customer care as an optimal solution to help businesses improve the quality of service, save operating costs, create maximum satisfaction for customers.

However, how to deploy AI consulting clients in an effective manner that best suits your business? This article Lac Viet Computing will provide perspective full and most practical help business easy app and tap the maximum value from chatbot AI.

1. Trend apply AI consulting customer in customer service modern?

Chatbot AI customer care has developed very strong, gradually become a trend indispensable in strategy, improve the quality of service of the business. According to the latest statistics 2024 from research company Gartnermore than 70% of enterprises worldwide have deployed or are in the process of deploying chatbot AI to improve the quality of service their customers. A typical example is brand global fashion H&M has used the chatbot AI for customer support options, and online shopping. As a result, they had recorded the level of satisfaction of customers increased to 30%, online sales increase by 25% after only one year app chatbot AI.

In Vietnam, chatbot AI also is becoming the solution is more interested in business, especially in areas such as e-commerce, banking and finance, insurance, customer service online. For example, Techcombank has applied chatbot AI to solve faster the common questions of customers such as check balances, recent transactions or instructions basic procedure. Thanks to that, the bank has to reduce the load pressure for switchboard consultants, significant savings in personnel costs, to help customers more satisfied because is supports fast regardless of day and night.

The main reason why AI consulting clients become the inevitable trend is by today's consumers increasingly expect higher quality services. They want to be met immediately, wherever you are, don't want to have to take a lot of time waiting. Therefore, chatbot AI is not just useful technology, but also the factors that help business build customer experience outstanding, increased competitiveness and the ability to retain customers long term in the digital age.

2. Chatbot AI customer care is what?

Chatbot AI customer care is a system app, artificial intelligence, designed to communicate and support our customers automatically via message or chatting online. Other with chatbot usually only works based on question answers programmed chatbot AI have the ability to self-learn from the actual conversation, help it increasingly intelligent, versatile breed with interactive way more human.

To more easily visualize, imagine your customers want to know information about the product or experience problems need support at 2 am. Instead of having to wait for hours or call directly for counselors, chatbot AI will immediately receiving the request, provide the correct answer or guide the client step is needed quickly. This helps customers feel that they are served instant business saves lot of resources, cost.

3. Chatbot AI customer care how it works?

3.1 application technology of processing natural language (NLP)

AI advise customers to use technology processing natural language (Natural Language Processing – NLP) to understand and interact with customers in a way closer as the conversation between people with each other. NLP is a technology that helps chatbot “reading comprehension” content customer questions, get to know the intention, really, that the customer is referring to, which give the most precise answer.

For example, when a customer asked chatbot: “my order never arrived?”, chatbot will analyze this question, understand that customers are asking about delivery time. Thanks to NLP, chatbot immediately check the order information and a clear answer, such as: “order #12345 of you expected to be delivered tomorrow afternoon.”

Actual value the business receives is the client feel comfortable, quickly get the information they need, not lose time waiting for support staff craft. At the same time, the chatbot also helps the employees of the enterprise reduce the load pressure, focus more on the complex issues need profound advice.

3.2 self-learning and continuous development (Machine Learning)

Highlights of chatbot AI compared with chatbot common is the ability to “learn” and improve your ability to interact on their own over time. More specifically, chatbot AI technology applications, machine learning (Machine Learning) helps to automatically receive information from every conversation , “learn” how to respond better to these times subsequent interactions.

Practical example, initially when deploying chatbot AI customer care, customer can ask in ways that chatbot've never met before this leads to the answer, not really to expect. However, after about a month of operation, the chatbot will automatically analyze the previous conversation, adjust how to understand and improve answers. The result is the chatbot will take out the feedback increasingly accurate, more natural help increase the level of customer satisfaction pronounced after a short time of use.

Thanks to this ability, enterprises do not need to spend too much effort, modify, or update frequently. Chatbot AI will automatically adapt, improve, optimize the user experience constantly. This brings practical benefits in maintaining the satisfaction of long-term customers, help to increase the ability to retain customers and significantly reduced operating costs for the business.

4. The important features of chatbot AI customer care

4.1 automation answer questions (FAQ) and support customers instant

One of the basic features, but extremely useful AI consulting clients is the ability to automatically answer the frequently asked questions (FAQ). These are common questions that customers often put off, such as information about products, returns and exchanges policy, user manual, or order status. Instead of having to wait for support staff reply crafts, the customer will receive immediate response from the chatbot.

The greatest benefit that business get when using this feature is to reduce the maximum waiting time helps customers always satisfied because that is served quickly. Practical example, a business in the field of e-commerce in Vietnam has decreased to 60% of calls to the switchboard customer care only after 3 months of bot chat AI automatically answer the most frequently asked questions.

4.2, emotion analysis, and the status of customer

Chatbot AI customer care today is also equipped with the ability to analyze customers ' emotions through the conversation. This technology allows the chatbot to recognize the state of emotions, such as satisfaction, discomfort, or disappointment from the language, the wording of the customer. When it detects the customer signs of displeasure or disappointment, chatbot can go right conversations to support staff suitable to handle quickly, avoid causing distrust, help to improve the overall experience of the customer.

The actual values that this feature brings is to help business proactive customer care, minimize the negative situations can affect the brand. For example, a restaurant chain in the U.s. has deployed chatbot AI to track customers ' emotions when ordering food online. When the chatbot detects customers who have negative feedback, employee immediately contact handling and timely support, thereby improving the level of customer satisfaction by up to 40%.

4.3 Ability to integrate multi-platform (website, mobile application, social network)

Today's customers interact with businesses through various channels such as website, mobile application, social network. Chatbot AI customer care allows integration sync across all these platforms help businesses create consistent experience seamless for the customer.

Simple example, when customers ask questions via the page Facebook of the business, then continue to interact with the chatbot on the website, chatbot can still remember the content of the conversation earlier to continue to support an effective way. This helps businesses increase the ability to retain customers, increase conversion rate of purchase.

So, AI advise the customer not only provides the technical features, but more importantly, brings the benefits clear and practical for business in the customer care, improved experience and optimize business performance.

5. Practical benefits when business app chatbot AI customer care

5.1 saving operating costs

One of the obvious benefits, and the most practical when business app chatbot AI in the customer care is the ability to save operating costs in a significant way. Instead of having to maintain staff support numerous shift work, chatbot AI can support thousands of customers at the same time, every moment of the day. This helps businesses reduce pressure recruitment, training, the cost of paying salaries to employees.

According to a recent study by Juniper Research (2024), the use of bot chat AI in customer service to help businesses save up to 30% on operating costs compared to traditional methods. For example in Vietnam, VietinBank has applied chatbot AI to automatically answer the frequently asked questions, reduce the pressure on the switchboard consultants, and save significant cost manpower every year.

Besides, chatbot AI handle common issues quickly, accurately, helps staff to focus on complex situations than having the in-depth consultation. Help reduce costs, improve work efficiency and service quality.

5.2 Improve the user experience

In the context of competition today, customer experience is the determining factor the loyalty of customers towards the brand. AI consulting customer service provider supports continuous 24/7 which is not restricted by normal working hours. The customer has always been timely service, solve problem as soon as they arise, no need to wait long. This helps to significantly enhance the level of satisfaction as well as customer retention.

In addition, chatbot AI customer care also has the ability to personalize the user experience, meaning chatbot remember the history, interests, shopping behavior of each customer to put these suggestions, advice the best fit. A recent study from Deloitte (2024) said, the personalization through chatbot AI that helps businesses improve the customer ratio back up to 40%. Practical examples such as retail chains Mobile World in Vietnam, chatbot AI has helped to increase customer satisfaction through making the proposed product with the unique needs of each individual.

5.3 Increase the ability to collect and analyze data

Collecting, data analysis, customer is one of the important key to help businesses capture trends in the market and the real needs of customers. Chatbot AI also as a tool to collect robust data. Every conversation between the client, the chatbot will become a source of valuable data to businesses better understand their customers.

For example, chatbot AI can recognize the most often asked questions, the feedback popular or even emotions of the customer through each conversation. Businesses then use this information to analyze the real needs of customers, improve our products, services, adjust your trading strategy accordingly. Practical examples such as international fashion Zara use chatbot AI to collect data about customer needs, from that quickly adjust to new products according to the tastes markets, helping them always to lead in the fashion industry fast.

In Vietnam, businesses such as Shopee, Tiki, or big banks are also leveraging chatbot AI not only to assist our customers, but also to collect information to serve for the strategic planning and business more effective.

As such, the deployment of the bot chat AI at the service of customer care is a strategic solutions to help businesses optimize operation and enhance customer experience, take accurate decisions based on real data.

6. Implementation guide chat AI customer care for business

Step 1: Determine the specific needs and goals using chatbot AI

Before starting to deploy AI consulting customers, businesses need to clearly define the target using chatbot is what. Let's ask the questions: Chatbot of you will serve the customers like? For example, the chatbot will help answer common problem, the sales consultant care, sales, or all of these purposes? The defined initial target will help you set up chatbot correctly, match, avoid wasting resources on the unnecessary features.

For example, A retail company can define target deploy chatbot AI is mainly to handle the most common requests from clients, such as check the status of orders, promotions or advise suitable products based on customer needs.

Step 2: select platform and supplier chatbot AI prestigious

After clearly defined goals, you need to pick suppliers chatbot AI accordance with the scale, the peculiarities of business. You should give priority to select the supplier reputable, successful cases has been proven in the market, especially important is the ability to support integrated bot chat AI into the existing system of business easily, quickly.

For example, if your business primarily reach customers through Facebook and Zalo, select chatbot AI has the ability to integrate quickly on the platform. Help shorten the deployment time, but also help customers get to experience convenient, seamless immediately.

Solution chatbot AI customer care of Lac Viet. 

To improve the quality of customer care, and optimize operating costs, many businesses in Vietnam have been using Vietnam Chatbot AI Assistant. Here is the solution application, artificial intelligence and modern technology integration ChatGPT and OCR (recognition and text conversion), helps to fully automate the customer support that does not depend on the scenario fixed.

• Lac Viet Chatbot AI Assistant stand out with the ability to respond quickly to the request of the customer, proactively capture and meet the needs anytime, anywhere. Chatbot answer immediately to the questions of clients, flexible consulting in the right context, create, experience intimacy as a support staff food consumption.
• In addition, Chatbot AI of Vietnam also easily integrated on multi-platform (website, app, social network), allows businesses to deploy quickly, save time and operational costs up to 60% off. Business will have more resources to focus on the mission, strategy, creative breakthroughs over.

With the ability to capture, analyze customer needs, bot chat AI support optimized business customer care, increase the conversion rate from potential customers. This is a really practical solution, helping businesses improve the quality of service, increase business efficiency and improve the satisfaction of customers in the digital era.

Step 3: deploy the chatbot and integrate with enterprise systems

The next step is to deploy AI consulting clients into reality. This is the stage you set the content initial conversation, offering interactive script template to chatbot start operation. In this step, need to pay special attention to the integration of chatbot AI with the system's existing business systems such as order management, CRM system (customer management), or the platform sale online.

For example, when customers ask about the order status, chatbot AI customer care will automatically query into the system, order management, given information quickly. This will help customers feel satisfied when the problem is solved quickly, but also help employees of businesses save time looking for crafts.

Step 4: monitor and evaluate the effectiveness and continuous optimization

When chatbot AI comes into operation, the monitor, and evaluate the effect is very important to ensure the chatbot meet the right expectations of business customers. You should regularly analyze the data obtained from the chatbot such as the number of conversations per day, the proportion of questions chatbot correct answer, the level of satisfaction of our customers after using chatbot,...

From this information, the business will know the chatbot are doing well at what point and where are the issues that need improvement. For example, if the chatbot has good handling some common questions businesses need to update the data for the chatbot or adjust the script in interactive. The optimization of this needs to happen continuously, help chatbot increasingly more effective, more satisfied customers, and business advantage is the maximum value that chatbot bring.

The app chatbot AI in customer care is a solution that helps businesses optimize operating costs, improving the quality of customer service in a comprehensive manner. Chatbot AI helps business is always ready to serve the customers anytime, anywhere, increasing the ability to retain long-term customer by bringing best experience.

In the context of current competitive business that make good use bot chat AI will have superior advantages in the market. Don't miss the chance to optimize your customer service with chatbot AI today. Sign up for advice or for a free trial to start step breakthrough in customer care and promote sustainable development for your business.

7. The note when deploying bot chat ONE to take care of the customer into business

7.1 clearly Define the goals, needs, and scope of use chatbot

Before applying chatbot AI take care of customers, businesses need to clearly define goals and expectations specific. A number of important questions businesses need to answer such as: Chatbot AI will support customers in what areas? Such as enquiries about the product, support lookup orders or take care of after-sales? Clearly defined goals will help businesses choose the right type of chatbot, using the most effective, avoid wasting resources unnecessarily.

For example, a small online shop mainly need chatbot AI support lookup order information and answers to frequently asked questions, while a large company on financial services may need chatbot more complex support deeper as consulting service packages or handle the matter in-depth related to customer accounts.

7.2 supplier Selection chatbot AI prestigious and in accordance with the peculiarities business

Choosing the right supplier chatbot AI is the determining factor of success when implementing this solution. Business should learn skills, capacity and experience of the provider, the priority unit has the project success, is highly appreciated by our customers. In addition, attention should be paid to the ability to customize chatbot AI in industry, because every business has operating characteristics, customer group separately.

For example, if your business activity in the insurance sector, the chatbot needs to be smart enough to answer exactly those complex questions about insurance policies, which the chatbot universal difficult to respond effectively.

7.3 training plan and update the data chatbot regular

Chatbot AI will operate most efficiently when businesses plan to update and train chatbot often. This simply offers more new data, exact from the actual interaction with customers, helping chatbot continuously improve the ability to reply, limiting the errors in customer feedback.

For example, after a period of use, the chatbot can arise case that new business not foreseen, the data updates regularly helps chatbot timely, accurate feedback and bring a better experience for customers.

Clear chatbot AI customer care no longer is the future trend that has become solutions essential to help businesses improve the quality of service, optimize costs, enhance competitiveness in the market. It was time to your business, you need fast approaching, the application of this technology to meet the increasing expectations of customers, at the same time saving resources to operate.