Robot automation, process automation, ... are terms that have become familiar with the business of today. However, implementation business automation how successful is a matter of cysts of the administrator.
In this article Lac Viet Computing will details the related issues of automation and the optimal solution in order to progress to business automation success.
1. Overview of the business automation
1.1 What is business automation?
Business automation is the application of technology systems such as software, robots, AI, ... to automate the process of commissioning, production system business helps administrators to grasp the whole data, the progress of activities of the business.
Automation will help to transform the operations craft to auto, this step helps enterprises increase productivity superior. The arrival of automation brought many benefits to help businesses reduce operating costs, increase performance, the process operation thanks to clear the business has properties repetitive.
1.2 Historical development of automation
Business automation is the process of applying this technology to perform the work, business processes in an automated way, alternative to the direct intervention of humans. To better understand the importance as well as the development of automation, let's go through the process of history following:
- In the beginning of automation
Automation is derived from the Industrial revolution, first in the late 18th century, when the machines began to replace manual work in production. In particular, the advent of steam engines, textile machinery has changed the way production of goods, from small scale to industrial scale. This is the first stage of automation, mainly focused on enhancing production performance, reduce the manual labor.
- Automation in the 20th century
Throughout the 20th century, automation continues to grow strongly, especially after the industrial revolution times Monday. With the advent of electricity, the mechatronics system, multiple stages in the production was completely automated. In particular, after World war II, the automotive industry, with models produced lines of Henry Ford became the symbol for the development of automation.
The development of computer and information technology in the 1960s, 1970s has taken automation to a whole new level. The numerical control system (CNC, software, production management (ERP) was introduced, which helps businesses can manage the production process in a more efficient manner.
- Automation in the digital era
Step into the 21st century, with the explosion of digital technology, automation has become more comprehensive no longer limited in production. The business start automation applications in other areas such as customer management (CRM), marketing, finance, hr. The system software has replaced many jobs administration and management, enhances performance, accuracy.
The emergence of technologies such as artificial intelligence (AI), machine learning (Machine Learning), process automation by robots (RPA) has opened a new chapter in the automation business. These technologies not only help businesses automate simple tasks, but also enables to handle the task more complex, such as data analysis, forecasting, business strategic decisions.
- The future of business automation
Currently, automation is entering a new phase with the concept of “Hyperautomation” (full automation interface). This is the combination of many technologies, including AI, RPA, the other advanced technology, to automate the entire business process from beginning to end. The goal of the Hyperautomation is optimized every aspect of the business, from production management, finance to customer service.
Business automation doesn't just stop at improving performance, but also help the business become more flexible, easily adapt to the transformation of markets and technology. In the future, with the continuous development of technology, automation will continue to be a key factor in promoting sustainable development and competitiveness of the business.
1.3 The stages progress to business automation
- Stage 1. Simplization – simplified: This is the first phase is quite important to perform automation success. Administrators need to look at the entire process of business conduct simplify the process with the specified simple that any employee can also read – understand – apply now.
- Stage 2. Systemization – invoice System: Administrators should coordinate with the director of the department to create a process operating throughout the system logics. A “systematized” success is when leaders don't know the source of error arises from nowhere in the process.
- Stage 3. Optimization – optimize: Apply the entire process was codified into operation; this Phase will help to detect the points don't match, yet optimization of speed, process, or cost, ... Business required to perform optimization of the process to bring performance the best.
- Stage 4. Automation – automation: At the stage of optimization, many businesses will proceed to save the cost; To perform automation, enterprises need to apply the system management software, robots, automation, ... to operate the process smooth.
- Stage 5. Humanization – personality culture: Made 4 the previous period for 1 single procedure, after that the process development for the entire process of the business.
2. The role of automation in today's businesses
On many business forum noted many “knots” leaders are encountered in the operation process, such as:
- There is no set of operating procedures business efficiency
- The process of public administration on the paper is not able to monitor effective when active
- Processes included but not applied technology leads to the risk of not forget the missed work, lack of coordination, not determined the cause blockages lead to status change error for each other; not properly assess the performance of qualified staff; ...
According to Forrester, the enterprise progress to automation will reduce 90% of operating costs with higher performance very much with traditional activities.
Here are the numbers to prove the importance of the automation business:
- 42% of executives said that automation will help to increase performance business process.
- 78% of executives said that automation helps to reduce 60 hours/month towards optimal cost.
- 70% of leaders said that automation increases efficiency group activity when save is 3h to 8h of work thanks to automatic the jobs circulatory repeat.
- Reduce errors in the operation input by applying robot technology, the procedure is standardized, reduce errors at the lowest level.
- Increase customer experience thanks to the stitching operation goods smoothly.
3. Types of business automation
Automation business will consist of 3 main technologies is business process automation (BPA) (Business process Automation); Automation by robots (RPA); Automation powered by AI (AI-powered automation). 3 this technology will be applied depending on the levels of automation follows:
3.1 Automation basic
Automation of business basic, use little or no coding required, the automation tools basic number of the task – repetition helps to eliminate errors and speed up the work of the transaction. Manage business processes (BPM) and process automation robots (RPA) is the example of automation basic.
3.2 Process automation
Automate business processes to ensure uniformity and transparency in operations. Usually handled by specialized software such as LV-DX Dynamic Workflow, Kissflow, ... help to increase productivity, work efficiency, and superior. Build workflow automation is the example about process automation.
Can refer to the features of the software automates the process of LV-DX Dynamic Workflow below:
LV-DX Dynamic Workflow do to simplify the conversion process of?
Provides system management – standardized process of comprehensive
- Free build standardized processes for each business, based on the requirements given and the structure departments, by operation of business when BUYING a software package process of Vietnam.
- The system allows the storage of the entire workflow on a single platform, data is synchronized, unified, easy synthesis and analysis.
- Provide inventory process standard reference model for construction business.
Provides system management – standardized process of comprehensive
Every activity, work performance managed, tracked live realtime (real time) on the process
- LV-DX Dynamic Workflow integrated management software, job LV-DX Task to help work directly on the process.
- Automatic transfer of tasks to employees, the next division at the end of the 1 stage in the process.
- Track progress of implementation of the process, the work performance of each employee in real time.
- Warning system work smart, auto send notification to employees involved when a process is established, the transfer task alerts, overdue done, ...
Every activity, work performance managed, tracked live realtime (real time) on the process
Application AI to help optimize performance operating procedures business
- Integrated LV-DX eSign help job approval, signing a number of fast everything, everywhere on the process of. Leadership does not need to come to the company to make up for document browsing, now all operations can be performed remotely at all times with LV-DX Dynamic Workflow.
- Integrated chatbot WHO Lost Vietnam to help the leader out of control, the accurate data on the file browser to help the number quickly, avoid reporting anything complicated, optimal time is work, leaders have more time to build your business strategy, long-term performance improvements for the organization.
Application AI to help optimize performance operating procedures business 
3.3 automation advanced
Automation advanced there will be mix between human and machines to integrate multiple systems across the organization. Support the process more complex, automation advanced based on unstructured data combined with machine learning, language processing nature. Promote knowledge management, decision support for the professional work.
3.4 intelligent automation
Is controlled by artificial intelligence (AI), intelligent automation means that machines can “learn” – analysis and make decisions based on the situations met. For example, in customer service, virtual assistants powered by AI can reduce the cost while improving interactive intelligence between customers and employees. The result is the experience the customer service better.
Can learn about app AI in business through the following information:
4. Processes, building automation system, business success
To automate the enterprise, administrators need to understand that the application of software technology is important, indispensable. However, now there are too many suppliers of different software, so, how to choose the units credibility? Businesses need to prepare something to application automation technology is most effective?
Let's learn the process are produced below:
- Step 1: Start from small steps
- Step 2. Properly identify the activities that need automation
- Step 3. Choose the right tool
- Step 4. Staff training
Step 1: Start from small steps
Automate simple tasks before advancing to automate the entire business as business office about collecting, organizing data management. Start from a small scale helps to easily check the compatibility between the system and automation tools. You can detect potential problems and fix them before they become more complex when applied on the whole business.
Step 2. Properly identify the activities that need automation
The first is the priority the process has the role, in order of importance. The process that the task repeats occupy much time, effort, personnel is the best place to start.
Next, let's evaluate the effectiveness of the process after applying automation how can change the performance significantly or not. Should focus on those processes often faulty or needs a lot of human intervention.
Step 3. Choose the right tool
Conduct market research vendors to understand the automation tools which best suit the business. Should weigh factors about features, pricing and scalability to identify automation tools fit.
After there is a list of tools, let's compare to select the tools that best meet the current needs and future of the business. Should not concentrate too much for the popular tools that expand your search to the best solution to meet the demand, including suppliers, big or small.
Note, should choose tools can expand flexible with the growing scale of the business because of the change between the automation tool can be very difficult, requiring more time and money to deploy properly. This helps avoid the need to change tools too often, from that save costs and resources.
Step 4. Staff training
Employees and new employees need to be put into the process of training to ensure that they are equipped with the knowledge and skills needed to use the automation tools in the most efficient way. This training should ensure that they understand the best methods to make maximum use of tools, while ensuring consistency in the entire business.
5. For example, to learn more about automation in business
5.1 automation in the system, customer management (CRM)
The CRM process often have to handle large volume of data related to potential clients. This data should be standardized to be able to collect, filter, organize and access by all employees involved in the company. Automation technology is applied will operate as follows:
- Keep track of all the emails, forms website of the company to gather information on potential customers, such as name, age, gender and geographic location. The organization of this data for enterprises to easily identify where potential customers.
- Fill the system data the information omission of the customer based on the factor is set in common.
5.2 automation in Marketing activities
- Social Marketing: The automation tool can schedule automatically post, interact with customers through messages automatically be set or automatically from Chatbot AI; analyze the effectiveness of the social media campaign.
- Email Marketing: marketing automation via email by sending an email to customer list according to the schedule that has to reduce the cost of the marketing campaign craft, combined with the CRM system to send messages automatically to customers through the social media channels.
5.3 automation in hr activities
The system automates a variety of tasks to personnel such as handle, resume, schedule interviews, send a mail invite to get a job, process, integration, management salaries, benefits,. These systems can also analysis to bring out the depth information about the productivity of employees.
5.4 automation in operations, accounting – finance
Automation functions, financial planning, accounting, companies can focus time for the important tasks such as analysis, strategic cooperation with stakeholders.
For example in the management of accounts payable (AP), the collected data is automatically invoice automatically matched to the document, the approval is automatically sent. Process automation helps reduce data errors, prevent fraud.
6. Automation solution with LV-DX Dynamic Workflow
With more than 30 years pioneering provider of technology solutions, corporate governance, cooperation made the switch number for many businesses with a diverse range of scales, Lac Viet noticed, an automation system on 1 single platform is extremely necessary for the business of today to optimal best practice.
LV-DX Dynamic Workflow advent offers solutions automate the process of operating the business overall. Set of 3 software located in 1 operating system only help business digitization and conversion of success.
Solution set LV-DX Dynamic Workflow – MANAGE AND AUTOMATE 100% PROCESS
A lot of business building process in great detail, but I can't apply for:
- Complex process, too many unnecessary steps, yet streamlined
- Staff made superficiality, lack of commitment, forget the
- Process without supervision leads to congestion, the wrong step
- Time-consuming exchange adjustment
Try right solution process management operation LV-DX Dynamic Workflow
- Standardize and digitize 100% process management work
- Link management workflows – contact information departments
- Automate work flow and assign work
- Control measure performance as management workflows
- Integrated with multiple modules, digitized the entire business
Can see that progress to business automation is the trend should the administrator analyze, learn and apply from now on. Let's simplify the transformation of business process solution operation LV-DX Dynamic Workflow today. Contact advice to be answered in detail!!
CONTACT INFORMATION:
- Lac Viet Informatics Joint Stock Company
- Hotline: 0901 555 063 | (+84.28) 3842 3333
- Email: info@lacviet.vn – Website: https://lacviet.vn
- Headquarters: 23 Nguyen Thi Huynh, P. 8, Q. Phu Nhuan, ho chi minh CITY. Ho Chi Minh
